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CN-116074987-B - Emergency call control method and electronic equipment

CN116074987BCN 116074987 BCN116074987 BCN 116074987BCN-116074987-B

Abstract

The application provides an emergency call control method and electronic equipment, and relates to the technical field of terminals. The emergency call control method comprises the steps that the terminal equipment responds to an emergency call triggering operation to initiate an emergency call. The terminal equipment receives first indication information sent by the network equipment. And under the condition that the first indication information indicates that the emergency call establishment fails, the terminal equipment collects the distress voice data and re-initiates the emergency call. And after the terminal equipment detects that the re-initiated emergency call is successfully established, sending distress voice data. Through the technical scheme, the success rate of emergency call can be improved, the user is prevented from missing precious help-seeking opportunities, and the life safety of the user is better ensured.

Inventors

  • LI MIN

Assignees

  • 展讯通信(天津)有限公司

Dates

Publication Date
20260505
Application Date
20230119

Claims (9)

  1. 1. An emergency call control method, applied to a terminal device, comprising: initiating an emergency call in response to an emergency call triggering operation; Receiving first indication information sent by network equipment; Collecting help-seeking voice data and re-initiating the emergency call under the condition that the first indication information indicates that the emergency call is failed to be established; After the successful establishment of the reinitiated emergency call is detected, sending the distress voice data; the collecting distress voice data comprises: Sending out first prompt information, wherein the first prompt information is used for prompting to input distress voice data; and collecting the distress voice data, and ending the collection after the first condition is detected to be met.
  2. 2. The method of claim 1, wherein prior to the initiating the emergency call, the method further comprises: Determining an emergency call number; And determining configuration information of the emergency call number by using a back propagation neural network model, wherein the configuration information comprises operator type information, emergency call number authenticity, distress type information and emergency call restriction information.
  3. 3. The method of claim 2, wherein initiating the emergency call in response to the emergency call triggering operation comprises: and responding to an emergency call triggering operation, and initiating an emergency call based on the configuration information of the emergency call number.
  4. 4. The method of claim 1, wherein the detecting that the first condition is satisfied comprises: Detecting that the distress voice data contains preset keywords or And detecting that the help seeking voice data contains complete semantic information for seeking help.
  5. 5. A method according to claim 3, wherein prior to the re-initiating the emergency call, the method further comprises: re-determining configuration information of the emergency call number by using the back propagation neural network model; the re-initiating the emergency call includes: And re-initiating the emergency call based on the re-determined configuration information.
  6. 6. The method of claim 1, wherein the first indication information is further used to indicate a cause of the emergency call setup failure; before the collecting the distress voice data and re-initiating the emergency call, the method further comprises: And determining that the reason for the failure of the emergency call establishment is that the network quality does not reach the standard according to the first indication information.
  7. 7. An electronic device, comprising: at least one processor, and At least one memory communicatively coupled to the processor, wherein: the memory stores program instructions executable by the processor, the processor invoking the program instructions to perform the method of any of claims 1-6.
  8. 8. A computer readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 6.
  9. 9. A chip comprising a processor and a data interface, the processor being capable of executing the method of any one of claims 1 to 6 by reading instructions stored on a memory via the data interface.

Description

Emergency call control method and electronic equipment [ Field of technology ] The present application relates to the field of terminal technologies, and in particular, to an emergency call control method and an electronic device. [ Background Art ] Emergency calls refer to calls initiated by a user dialing a distress number (e.g., 110 bar alarm, 119 fire alarm, 120 emergency, etc.) in an emergency situation. In an emergency situation, the time left for the user to make an emergency call is very limited, and at this time, if the environment in which the user is located has no network signal or the network quality is poor, the emergency call is difficult to call successfully, and the user is highly likely to miss precious help opportunities. [ Invention ] The embodiment of the application provides an emergency call control method and electronic equipment, which can be used for improving the success rate of emergency calls under the condition of an extreme network. In a first aspect, an embodiment of the present application provides an emergency call control method, including initiating an emergency call in response to an emergency call triggering operation, receiving first indication information sent by a network device, collecting distress voice data and re-initiating the emergency call when the first indication information indicates that the emergency call is failed to be established, and sending the distress voice data after detecting that the re-initiated emergency call is established successfully. In the technical scheme, when the emergency call is established to fail, the terminal equipment can collect and store the help seeking information of the user through man-machine interaction, and repeatedly initiate the emergency call in a follow-up autonomous mode until the call is successful, and then the stored help seeking information is sent to the called party. Through the scheme, the success rate of emergency call can be improved, the user is prevented from missing precious help-seeking opportunities, and the life safety of the user is better ensured. In one possible implementation manner, before the emergency call is initiated, the method further comprises determining an emergency call number, and determining configuration information of the emergency call number, including operator type information, emergency call number authenticity, distress type information and emergency call restriction information, by using a back propagation neural network model. In the implementation mode, based on the back propagation neural network model, the configuration information related to the emergency call number is determined in a self-adaptive mode, so that the configuration information can be better matched with the current network environment, and the determination efficiency of the configuration information is improved. In one possible implementation, initiating the emergency call in response to the emergency call triggering operation includes initiating the emergency call based on configuration information of an emergency call number in response to the emergency call triggering operation. In one possible implementation manner, collecting the distress voice data comprises sending out first prompt information, wherein the first prompt information is used for prompting to input the distress voice data, collecting the distress voice data, and ending the collection after the condition that the first condition is met is detected. In the implementation mode, the user can be prompted to input the opportunity of the distress information through the prompt information, and the opportunity of stopping voice interaction is determined based on the specific judgment condition, so that the success rate of the distress information acquisition is improved. In one possible implementation manner, the detection of the first condition is met, wherein the detection comprises detection of the fact that the help seeking voice data contains preset keywords or detection of the fact that the help seeking voice data contains complete semantic information for help seeking. In one possible implementation, before re-initiating the emergency call, the method further includes re-determining configuration information for the emergency call number using the back propagation neural network model, and re-initiating the emergency call includes re-initiating the emergency call based on the re-determined configuration information. In one possible implementation manner, the first indication information is further used for indicating a reason for the failure of the establishment of the emergency call, and before the help-seeking voice data are collected and the emergency call is re-initiated, the method further comprises determining that the reason for the failure of the establishment of the emergency call is that the network quality is not up to standard according to the first indication information. In the implementation manner, the failure reason can