CN-116129349-B - Standardized monitoring method and system for chain stores

CN116129349BCN 116129349 BCN116129349 BCN 116129349BCN-116129349-B

Abstract

The embodiment of the specification provides a standardized monitoring method and system for a chain store, wherein the method comprises the steps of obtaining standardized business processes and personnel information of the chain store; the method comprises the steps of establishing a standardized image set based on standardized business processes and personnel information, obtaining scene characteristics of a monitoring area, determining monitoring parameters based on the scene characteristics, monitoring the monitoring area in real time based on the monitoring parameters to obtain at least one monitoring image, and judging nonstandard behaviors based on the standardized image set and the at least one monitoring image.

Inventors

ZHANG WEI
DAI TIANXIONG

Assignees

上海兴容信息技术有限公司

Dates

Publication Date: 20260505
Application Date: 20221215

Claims (6)

1. A standardized monitoring method for a chain of stores, comprising: obtaining standardized business processes and personnel information of a chain store; constructing a standardized image set based on the standardized business process and the personnel information; Acquiring scene characteristics of a monitoring area; Determining monitoring parameters based on the scene characteristics, wherein the monitoring parameters comprise a snapshot frequency and a snapshot resolution, the monitoring parameters comprise identifying a current business sub-process and at least one main object of the monitoring area based on the scene characteristics, determining the snapshot frequency based on operation characteristics of the at least one main object, wherein the operation characteristics are proficiency of an operator in executing the current business sub-process, the proficiency comprises average proficiency and main proficiency, the main proficiency refers to proficiency of the operator in the current business sub-process, the average proficiency refers to proficiency of the operator in all business sub-processes, the main object refers to the operator in executing standardized business sub-process operation, and the determining the snapshot frequency based on the operation characteristics of the at least one main object comprises: Determining the snapshot frequency based on the average proficiency of the at least one main object and a preset rule, wherein the preset rule is to determine the snapshot frequency according to a proficiency range in which the average proficiency of the at least one main object is located; Monitoring the monitoring area in real time based on the monitoring parameters to obtain at least one monitoring image; determining non-canonical behavior based on the normalized image set and the at least one monitored image, and Processing the at least one monitoring image based on a judgment model, and determining the confidence level of the nonstandard behavior, wherein the judgment model is a machine learning model; Judging whether the confidence coefficient meets a preset condition, wherein the preset condition is that the confidence coefficient of the nonstandard behavior is larger than a first threshold value and smaller than a second threshold value, the first threshold value and the second threshold value are determined based on a second misjudgment rate, different current business sub-processes have different first threshold values and second threshold values, and the second misjudgment rate refers to the probability of error when the nonstandard behavior is determined through a judgment model; In response, the snapshot resolution is increased for a preset period of time based on an amount of increase in the snapshot resolution, wherein the amount of increase in the snapshot resolution is related to the operational characteristic of the at least one primary object.
2. The method of claim 1, wherein the standardized business process includes at least one of the standardized business sub-processes, the standardized set of images includes at least one standardized subset of images, and the number of images of the standardized subset of images is directly related to the importance of the standardized business sub-process and the number of primary objects of the standardized business sub-process; The constructing a standardized image set based on the standardized business process and the personnel information includes: Based on the standardized business sub-process and the personnel information, constructing standardized image subsets corresponding to the standardized business sub-process, wherein each standardized image subset comprises an action starting point judging set and an action result judging set, the number of images of the action starting point judging set and the action result judging set are positively related to a first misjudgment rate and a second misjudgment rate, and the first misjudgment rate refers to the probability of errors when the current business sub-process is determined through the judging model.
3. A standardized monitoring system for a chain store, comprising: a construction module for Obtaining standardized business processes and personnel information of a chain store; Constructing a standardized image set based on the standardized business process and the personnel information, wherein the standardized image set comprises at least one standardized image subset; Monitoring module for Acquiring scene characteristics of a monitoring area; Determining monitoring parameters based on the scene characteristics, wherein the monitoring parameters comprise a capture frequency and a capture resolution, wherein the monitoring parameters comprise a current business sub-process and at least one main object of the monitoring area are identified based on the scene characteristics, the capture frequency is determined based on the operation characteristics of the at least one main object, the operation characteristics comprise proficiency of an operator in executing the current business sub-process, the proficiency comprises average proficiency and main proficiency, the main proficiency refers to proficiency of the operator in the current business sub-process, the average proficiency refers to proficiency of the operator in all business sub-processes, the main object refers to the operator in executing standardized business sub-process operation, and the capture frequency is determined based on the operation characteristics of the at least one main object, wherein the capture frequency is determined based on the average proficiency of the at least one main object and a preset rule, and the preset rule is the capture frequency is determined according to the proficiency range of the at the average proficiency of the at least one main object; Monitoring the monitoring area in real time based on the monitoring parameters to obtain at least one monitoring image; A determination module for determining non-canonical behavior based on the normalized image set and the at least one monitoring image, and Processing the at least one monitoring image based on a judgment model, and determining the confidence level of the nonstandard behavior, wherein the judgment model is a machine learning model; Judging whether the confidence coefficient meets a preset condition, wherein the preset condition is that the confidence coefficient of the nonstandard behavior is larger than a first threshold value and smaller than a second threshold value, the first threshold value and the second threshold value are determined based on a second misjudgment rate, different current business sub-processes have different first threshold values and second threshold values, and the second misjudgment rate refers to the probability of error when the nonstandard behavior is determined through a judgment model; In response, the snapshot resolution is increased for a preset period of time based on an amount of increase in the snapshot resolution, wherein the amount of increase in the snapshot resolution is related to the operational characteristic of the at least one primary object.
4. The system of claim 3, wherein the standardized business process includes at least one of the standardized business sub-processes, the standardized set of images includes at least one standardized subset of images, the number of images of the standardized subset of images is directly related to the importance of the standardized business sub-process and the number of primary objects of the standardized business sub-process; The constructing a standardized image set based on the standardized business process and the personnel information includes: Based on the standardized business sub-process and the personnel information, constructing standardized image subsets corresponding to the standardized business sub-process, wherein each standardized image subset comprises an action starting point judging set and an action result judging set, the number of images of the action starting point judging set and the action result judging set are positively related to a first misjudgment rate and a second misjudgment rate, and the first misjudgment rate refers to the probability of errors when the current business sub-process is determined through the judging model.
5. A standardized monitoring device for a chain of stores, the device comprising at least one processor and at least one memory; the at least one memory is configured to store computer instructions; the at least one processor is configured to execute at least some of the computer instructions to implement the method of any one of claims 1-2.
6. A computer readable storage medium storing computer instructions which, when executed by a processor, implement a method as claimed in any one of claims 1 to 2.

Description

Standardized monitoring method and system for chain stores Technical Field The specification relates to the field of image processing, in particular to a standardized monitoring method and system for chain stores. Background The interlocking store is an organic combination of centralized purchasing and distributed selling by taking common business guidelines and consistent marketing actions under the organizational lead of a headquarter. Staff in a chain store typically need standardized training and standardized supervision of their behavior. However, as the number of linked stores increases, the number of employees increases, and the difficulty in managing employee behaviors increases. The monitoring equipment is adopted to conduct standardized supervision on employee behaviors, and the monitoring video is utilized to conduct frame-by-frame analysis, so that the problem of large data operand is caused. It is therefore desirable to provide a standardized monitoring method and system for chain stores to achieve effective supervision of employee behavior while reducing the amount of computation. Disclosure of Invention One or more embodiments of the specification provide a standardized monitoring method of a chain store, which comprises the steps of obtaining standardized business processes and personnel information of the chain store, constructing a standardized image set based on the standardized business processes and the personnel information, obtaining scene characteristics of a monitoring area, determining monitoring parameters based on the scene characteristics, monitoring the monitoring area in real time based on the monitoring parameters to obtain at least one monitoring image, and judging nonstandard behaviors based on the standardized image set and the at least one monitoring image. One or more embodiments of the specification provide a standardized monitoring system of a chain store, which comprises a construction module, a monitoring module, a judging module and a control module, wherein the construction module is used for acquiring standardized business processes and personnel information of the chain store, constructing a standardized image set based on the standardized business processes and the personnel information, the monitoring module is used for acquiring scene characteristics of a monitoring area, determining monitoring parameters based on the scene characteristics, monitoring the monitoring area in real time based on the monitoring parameters to obtain at least one monitoring image, and the judging module is used for judging nonstandard behaviors based on the standardized image set and the at least one monitoring image. One or more embodiments of the present specification provide a chain store standardization monitoring apparatus comprising a processor for performing the chain store standardization monitoring method of any of the above embodiments. One or more embodiments of the present specification provide a computer-readable storage medium storing computer instructions that, when read by a computer, perform the chain store standardized monitoring method of any of the above embodiments. Drawings The present specification will be further elucidated by way of example embodiments, which will be described in detail by means of the accompanying drawings. The embodiments are not limiting, in which like numerals represent like structures, wherein: FIG. 1 is a schematic illustration of an application scenario of a linked store standardized monitoring system according to some embodiments of the present description; FIG. 2 is an exemplary block diagram of a linked store standardized monitoring system according to some embodiments of the present description; FIG. 3 is an exemplary flow chart of a method of standardized monitoring of a chain store according to some embodiments of the present description; FIG. 4 is an exemplary flow chart of determining snapshot frequency shown in accordance with some embodiments of the present description; FIG. 5 is an exemplary schematic diagram of determining a snap-shot resolution based on a decision model, according to some embodiments of the present description. Detailed Description In order to more clearly illustrate the technical solutions of the embodiments of the present specification, the drawings that are required to be used in the description of the embodiments will be briefly described below. It is apparent that the drawings in the following description are only some examples or embodiments of the present specification, and it is possible for those of ordinary skill in the art to apply the present specification to other similar situations according to the drawings without inventive effort. Unless otherwise apparent from the context of the language or otherwise specified, like reference numerals in the figures refer to like structures or operations. It will be appreciated that "system," "apparatus," "unit" and/or "module" as used herein is one metho