CN-116132582-B - Testing system of call center

CN116132582BCN 116132582 BCN116132582 BCN 116132582BCN-116132582-B

Abstract

The embodiment of the specification provides a test system of a call center, which comprises a telephone traffic component and an interface calling unit for sending signaling to the telephone traffic component, wherein the test system comprises a test application and a test client in communication with the interface calling unit, the test system sends a plurality of virtual phone registration signaling to the telephone traffic component through the test application, the virtual phone registration signaling carries a virtual phone identifier, the virtual phone registration signaling is used for indicating the telephone traffic component to register a virtual phone represented by the virtual phone identifier, the test client sends a plurality of agent login requests to the interface calling unit, the agent login requests carry the virtual phone identifier, and the agent login requests are used for requesting the interface calling unit to indicate the telephone traffic component to bind an agent account with the virtual phone respectively based on the agent login requests, and the agent accounts bound by different virtual phones are different. Thus, low-cost, high-efficiency testing of concurrent communication capabilities of the call center interface may be achieved.

Inventors

HAN FENG
JIANG NING
YANG FENG
ZHAO GUOQING
Deng Haizhang

Assignees

马上消费金融股份有限公司

Dates

Publication Date: 20260512
Application Date: 20220927

Claims (10)

1. The test system of the call center is characterized by comprising a telephone traffic component and an interface calling unit for sending signaling to the telephone traffic component, wherein the test system comprises a test application and a test client side communicated with the interface calling unit; The test system sends a plurality of virtual phone registration signaling to the telephone traffic component through the test application, wherein the virtual phone registration signaling carries a virtual phone identifier, and the virtual phone registration signaling is used for indicating the telephone traffic component to register a virtual phone represented by the virtual phone identifier; The test client sends a plurality of agent login requests to the interface calling unit, wherein the agent login requests carry the virtual phone identifications, virtual phone identifications carried by different agent login requests are different, the agent login requests are used for requesting the interface calling unit to instruct the telephone traffic assembly to bind an agent account with the virtual phone respectively based on the agent login requests, and the agent accounts bound by different virtual phones are different.
2. The test system of claim 1, wherein the test system constructs a plurality of virtual user numbers through the test application, the virtual user numbers being used to establish communication connections with virtual phones corresponding to the agent accounts.
3. The test system according to claim 2, wherein the test client side sends out a plurality of outbound requests to the interface calling unit, the outbound requests carry virtual user numbers, the virtual user numbers carried by different outbound requests are different, the outbound requests are used for requesting the interface calling unit to issue an outbound instruction to the telephone traffic component, and the outbound instruction is used for instructing the telephone traffic component to initiate outbound to the virtual user numbers based on the virtual telephone corresponding to the seat account.
4. The test system according to claim 3, wherein the test client obtains an agent account in a specified state, and the outbound request carries the agent account in the specified state and is used for initiating an outbound to the virtual user number according to a virtual phone corresponding to the agent account in the specified state.
5. The test system according to claim 1, wherein the test client further comprises an agent status page, the agent status page is used for displaying the working status of the agent account fed back by the interface calling unit, the agent status page comprises a plurality of operation controls, the operation controls are used for issuing status change requests for the working status of the agent account to the interface calling unit, and the working statuses corresponding to different operation controls are different.
6. The test system of claim 5, wherein the operational controls of the agent status page comprise at least one of an answer control, a refusal control, a hang-up control, a monitor control, an outbound control, a small break control, a ready control, a login control, a log-out control, a hold control, a transfer control, a mute control, a sound control, wherein, Under the condition that the answer control is triggered, an answer request for changing an agent account with a designated virtual user number is issued to the interface calling unit; Under the condition that the refusing control is triggered, issuing a refusing request for changing the seat account with the appointed virtual user number to the interface calling unit; under the condition that the hang-up control is triggered, a hang-up request for changing an agent account with a designated virtual user number is issued to the interface calling unit; Under the condition that the monitoring control is triggered, a monitoring state changing request for changing and designating an agent account of a virtual user number is issued to the interface calling unit; under the condition that the outbound control is triggered, an outbound request for changing an agent account with a designated virtual user number is issued to the interface calling unit; Under the condition that the small rest control is triggered, a small rest request for changing an agent account with a designated virtual user number is issued to the interface calling unit; under the condition that the ready control is triggered, a ready request for changing an agent account with a designated virtual user number is issued to the interface calling unit; Under the condition that the login control is triggered, a login request for changing an agent account with a designated virtual user number is issued to the interface calling unit; under the condition that the logout control is triggered, a logout request for changing an agent account with a designated virtual user number is issued to the interface calling unit; under the condition that the hold control is triggered, a hold request for changing an agent account with a designated virtual user number is issued to the interface calling unit; under the condition that the transfer control is triggered, a transfer request for changing an agent account with a designated virtual user number is issued to the interface calling unit; Under the condition that the mute control is triggered, a mute request for changing an agent account with a designated virtual user number is issued to the interface calling unit; and under the condition that the voice control is triggered, sending a voice adjustment request for changing the seat account with the appointed virtual user number to the interface calling unit.
7. The test system of claim 2, wherein the test system initiates a plurality of incoming requests in parallel to the traffic component through the test application, the incoming requests carrying virtual user numbers, the virtual user numbers carried by different incoming requests being different, the incoming requests being for requesting the traffic component to establish a communication connection between a virtual phone corresponding to the agent account and the virtual user numbers.
8. The test system of claim 7, wherein the telephone traffic component receives the agent account in the specified state fed back by the interface calling unit after receiving the incoming call request, and is configured to establish a communication connection between the virtual phone corresponding to the agent account in the specified state and a virtual user number.
9. The test system according to claim 7, wherein after receiving the plurality of incoming call requests, the traffic component receives working states of the plurality of agent accounts fed back by the interface calling unit, and determines an agent account in a specified state based on the received working states of the plurality of agent accounts fed back by the interface calling unit, so as to establish a communication connection between the virtual phone corresponding to the agent account in the specified state and the virtual user number.
10. The test system of claim 2, wherein the test client further has a timed task page for configuring a start time and duration of establishing a communication connection between the virtual phone corresponding to the agent account and the virtual user number.

Description

Testing system of call center Technical Field The embodiment of the specification relates to the technical field of communication, in particular to a test system of a call center. Background The call center (INTERNET CALL CENTER, ICC) is a voice communication management system established on the computer and communication integration technology, and can establish communication connection between the seat end and the user end based on a call request through the call center, so that high-quality and high-efficiency conversation service can be effectively provided for users at the seat end and users. Currently, in order to ensure normal operation after the call center is on line, compatibility functional test and pressure test are generally performed on the call center. However, in the related art, when the pressure test is performed on the call center, the test efficiency is low. Disclosure of Invention In view of this, the embodiments of the present disclosure are directed to providing a test system for a call center to improve the test efficiency when performing a pressure test on the call center. The embodiment of the specification provides a test system of a call center, which comprises a telephone traffic component and an interface calling unit for sending signaling to the telephone traffic component, wherein the test system comprises a test application and a test client side communicated with the interface calling unit, the test system sends a plurality of virtual telephone registration signaling to the telephone traffic component through the test application, the virtual telephone registration signaling carries a virtual telephone identifier, the virtual telephone registration signaling is used for indicating the telephone traffic component to register a virtual telephone represented by the virtual telephone identifier, the test client side sends a plurality of agent login requests to the interface calling unit, the agent login requests carry the virtual telephone identifier, the virtual telephone identifiers carried by different agent login requests are different, and the agent login requests are used for requesting the interface calling unit to indicate that the telephone traffic component respectively binds an agent account with the virtual telephone based on the agent login requests, and the agent accounts bound by different virtual telephones are different. The test system of the call center provided by the embodiment of the specification builds a test application and a test client in communication with the interface calling unit for the call center comprising a telephone traffic component and the interface calling unit, and realizes that a plurality of virtual telephone registration signaling carrying virtual telephone identifications are sent to the telephone traffic component through the test application, wherein the virtual telephone registration signaling is used for indicating the telephone traffic component to register virtual telephones represented by the plurality of virtual telephone identifications. The test client can send a plurality of agent login requests carrying virtual phone identifications to the interface calling unit, wherein the agent login requests are used for requesting the interface calling unit to instruct the telephone traffic component to bind a plurality of agent accounts with a plurality of virtual phones respectively based on the agent login requests. According to the embodiment of the specification, a plurality of agent accounts can be simulated, further concurrent call testing based on the agent accounts can be further realized, and low-cost and high-efficiency testing of concurrent communication capacity of a call center interface is realized. Drawings Fig. 1 is a schematic structural diagram of a test system of a call center according to an embodiment of the present disclosure. Fig. 2 is a schematic structural diagram of a test system of a call center according to an embodiment of the present disclosure. Fig. 3 is a block diagram of a hardware configuration of a server of a test method of a call center according to an embodiment of the present disclosure. Detailed Description In order to make the technical solution of the present specification better understood by those skilled in the art, the technical solution of the present specification embodiment will be clearly and completely described below with reference to the accompanying drawings in the embodiment of the present specification, and it is apparent that the described embodiment is only a part of the embodiment of the present specification, but not all the embodiments. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are intended to be within the scope of the present disclosure. In the related art, the call center may include an operation page-based call center and an integrated interface call center. For the call center based o