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CN-121981419-A - Order dispatching method, apparatus, computer device and storage medium for accompanying diagnosis service order

CN121981419ACN 121981419 ACN121981419 ACN 121981419ACN-121981419-A

Abstract

The application relates to a method, a device, computer equipment and a storage medium for dispatching a accompany service order. The method comprises the steps of responding to a received accompany service order request sent by a user terminal, determining a corresponding to-be-picked-up list accompany-up operator and a corresponding accompany-up operator evaluation dynamic weight set according to the accompany-up service order request, obtaining a accompany-up operator evaluation initial weight set, determining a accompany-up operator evaluation corrected weight set according to the accompany-up operator evaluation initial weight set and the accompany-up operator evaluation dynamic weight set, obtaining a accompany-up operator evaluation score set of each to-be-picked-up list accompany-up operator, calculating according to each accompany-up operator evaluation score set and the accompany-up operator evaluation corrected weight set to obtain a corresponding accompany-up operator comprehensive score of each to-be-picked up list accompany-up operator, and carrying out the dispatch of the accompany-up service order according to each accompany-up operator comprehensive score and the accompany-up service order request. By adopting the method, poor matching or overlong waiting time of patients can be avoided.

Inventors

  • LIU YANG

Assignees

  • 杏林居(北京)科技有限公司

Dates

Publication Date
20260505
Application Date
20251128

Claims (10)

  1. 1. A method of dispatching a accompany service order, the method comprising: Responding to a received accompany service order request sent by a user terminal, and determining a corresponding to-be-picked-up accompany physician and a corresponding accompany physician evaluation dynamic weight set according to the accompany service order request, wherein the accompany physician evaluation dynamic weight set comprises the dynamic weight of each accompany physician evaluation factor; acquiring an initial weight set for the evaluation of the accompanying diagnostician, and determining a corrected weight set for the evaluation of the accompanying diagnostician according to the initial weight set for the evaluation of the accompanying diagnostician and the dynamic weight set for the evaluation of the accompanying diagnostician, wherein the initial weight set for the evaluation of the accompanying diagnostician comprises the initial weight of each evaluation factor of the accompanying diagnostician; Acquiring a companion diagnostic score set of each to-be-connected single companion diagnostic, and calculating according to each companion diagnostic score set and the companion diagnostic weight set after evaluation and correction to obtain a corresponding companion diagnostic comprehensive score of each to-be-connected single companion diagnostic; and dispatching the order of the accompany service order according to the comprehensive scores of the accompany consultants and the accompany service order request.
  2. 2. The method of claim 1, wherein the determining the corresponding order co-diagnostician and the corresponding co-diagnostician to evaluate the dynamic set of weights from the co-diagnosis service order request comprises: analyzing the request of the accompanying service order to obtain the order type, accompanying time and accompanying position of the accompanying service order; and screening all the accompanying diagnosticians in the accompanying diagnostician database according to the accompanying times to obtain the accompanying diagnosticians with the to-be-connected list.
  3. 3. The method of claim 2, wherein the determining the corresponding order co-diagnostician and the corresponding co-diagnostician to evaluate the dynamic set of weights based on the co-diagnosis service order request comprises: And responding to the order type which is not the common order type, and inquiring in a dynamic weight database according to the order type to obtain the dynamic weight set for the consultant to evaluate, wherein the order type comprises the common order type, the peak order type, the emergency order type or the nurse skill requirement order type.
  4. 4. The method of claim 2, wherein the determining the corresponding order co-diagnostician and the corresponding co-diagnostician to evaluate the dynamic set of weights based on the co-diagnosis service order request comprises: and determining the set of dynamic weights for the co-therapist assessment as an empty set in response to the order type being the generic order type.
  5. 5. The method of claim 2, wherein the co-therapist assessment factors include one or more of a co-therapist distance score, a co-therapist service score, a co-therapist response speed score, a user order urgency score, and a co-therapist special skill match score, wherein the co-therapist distance score is determined from the co-therapist location.
  6. 6. The method of claim 1, wherein said assigning a companion service order based on each of said companion diagnostic composite scores and said companion service order request comprises: Sequencing according to the comprehensive scores of the consultants to obtain the maximum value of the comprehensive scores of the consultants; Determining the to-be-connected order accompany and consultant corresponding to the maximum value as a target order accompany and consultant; And dispatching the order of the accompany service to the terminal of the target order taking accompany doctor.
  7. 7. The method of claim 6, wherein the determining the target order co-therapist for the order co-therapist corresponding to the maximum value comprises: Acquiring the current service order number of the to-be-received accompanying consultant corresponding to the maximum value; and responding to the current service order quantity is smaller than an order quantity threshold, and taking the to-be-called accompanying diagnostician corresponding to the maximum value as a target accompanying diagnostician.
  8. 8. A dispatch device for a consultation service order, the device comprising: The system comprises a request receiving module, a request receiving module and a receiving module, wherein the request receiving module is used for responding to a diagnosis accompanying service order request sent by a user terminal, and determining a corresponding to-be-received single accompanying diagnostician and a corresponding accompanying diagnostician evaluation dynamic weight set according to the diagnosis accompanying service order request, wherein the accompanying diagnostician evaluation dynamic weight set comprises dynamic weights of evaluation factors of the accompanying diagnostician; The weight correction module is used for acquiring an initial weight set for the evaluation of the accompanying diagnostician, and determining a corrected weight set for the evaluation of the accompanying diagnostician according to the initial weight set for the evaluation of the accompanying diagnostician and the dynamic weight set for the evaluation of the accompanying diagnostician, wherein the initial weight set for the evaluation of the accompanying diagnostician comprises the initial weight of each accompanying diagnostician evaluation factor; The score calculation module is used for obtaining a companion diagnostic score set of each to-be-connected single companion diagnostic person, and calculating according to the companion diagnostic score set and the companion diagnostic person evaluation and correction weight set to obtain a corresponding companion diagnostic person comprehensive score of the to-be-connected single companion diagnostic person; And the order dispatch module is used for dispatching the accompanying service order according to the comprehensive scores of the accompanying diagnosticians and the accompanying service order request.
  9. 9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the steps of the method according to any one of claims 1 to 7 when the computer program is executed by the processor.
  10. 10. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 7.

Description

Order dispatching method, apparatus, computer device and storage medium for accompanying diagnosis service order Technical Field The present application relates to the technical field of medical diagnosis and accompanying services, and in particular, to a method, an apparatus, a computer device, and a storage medium for dispatching a diagnosis and accompanying service order. Background Along with the rapid development of the medical industry, the accompanying service is taken as a novel medical service mode, is increasingly focused and demanded by society, and can provide professional medical accompanying for patients. However, the current prescription of the order form of the accompanying service has the problems of poor matching or excessively long waiting time of the patient. Disclosure of Invention In view of the foregoing, it is desirable to provide a method, apparatus, computer device, and storage medium for dispatching a diagnosis-accompanying service order that can avoid poor matching or excessively long patient waiting time. In a first aspect, a method for dispatching a diagnosis service order is provided, the method comprising: Responding to a received accompany service order request sent by a user terminal, and determining a corresponding to-be-picked-up accompany physician and a corresponding accompany physician evaluation dynamic weight set according to the accompany service order request, wherein the accompany physician evaluation dynamic weight set comprises the dynamic weights of the accompany physician evaluation factors; The method comprises the steps of obtaining an initial weight set for the evaluation of a companion diagnostic person, and determining a corrected weight set for the evaluation of the companion diagnostic person according to the initial weight set for the evaluation of the companion diagnostic person and the dynamic weight set for the evaluation of the companion diagnostic person, wherein the initial weight set for the evaluation of the companion diagnostic person comprises the initial weight of each companion diagnostic person evaluation factor; acquiring a companion diagnostic score set of each to-be-connected single companion diagnostic person, and calculating according to the companion diagnostic score set and the companion diagnostic person evaluation and correction weight set to obtain a companion diagnostic person comprehensive score of the corresponding to-be-connected single companion diagnostic person, wherein the companion diagnostic person evaluation score set comprises evaluation scores of evaluation factors of each companion diagnostic person; And dispatching the order of the accompany service order according to the comprehensive scores of the accompany consultants and the accompany service order request. In one embodiment, determining the corresponding to-be-picked-up accompanying diagnosticians and the corresponding accompanying diagnosticians to evaluate the dynamic weight set according to the accompanying diagnosis service order request comprises analyzing the accompanying diagnosis service order request to obtain the order type, accompanying diagnosis time and accompanying diagnosis position of the accompanying diagnosis service order, and screening all accompanying diagnosticians in an accompanying diagnostician database according to the accompanying diagnosis time to obtain each to-be-picked-up accompanying diagnostician. In one embodiment, determining a corresponding to-be-called co-therapist and a corresponding co-therapist evaluation dynamic weight set according to a co-diagnosis service order request includes: And responding to the order type not being the common order type, and inquiring in a dynamic weight database according to the order type to obtain a dynamic weight set for the consultant to evaluate, wherein the order type comprises the common order type, the peak order type, the emergency order type or the nurse skill requirement order type. In one embodiment, determining a corresponding to-be-picked-up and a corresponding accompanying physician evaluation dynamic weight set based on the accompanying service order request includes determining the accompanying physician evaluation dynamic weight set as an empty set in response to the order type being a normal order type. In one embodiment, the co-therapist assessment factors include one or more of a co-therapist to user distance score, a co-therapist service score, a co-therapist response speed score, a user order urgency score, and a co-therapist special skill matching score, wherein the co-therapist to user distance score is determined based on the co-diagnosis location. In one embodiment, the order sending of the accompany service order is carried out according to the comprehensive scores of the accompanying diagnosticians and the accompany service order request, and the method comprises the steps of carrying out sorting processing according to the comprehensive scores of the accompanying