CN-121981601-A - Speaking operation generation method, system, equipment and medium based on multidimensional index state

CN121981601ACN 121981601 ACN121981601 ACN 121981601ACN-121981601-A

Abstract

The invention discloses a method, a system, equipment and a medium for generating a speech based on a multidimensional index state, wherein the method comprises the steps of calculating state values of evaluation indexes of multiple dimensions according to application data and associated historical data of a to-be-evaluated business scheme, comparing the state values of the evaluation indexes of each dimension with a threshold value pre-configured for the evaluation indexes of each dimension, determining state levels of the evaluation indexes of each dimension, carrying out linkage combination analysis on the state levels of the evaluation indexes of the multiple dimensions according to a preset linkage rule to generate a comprehensive evaluation result, matching corresponding speech evaluation templates from a preset speech rule base based on the comprehensive evaluation result, and filling variables in the speech evaluation templates according to business information in the application data to generate a final speech evaluation of the to-be-evaluated business scheme. The invention realizes multidimensional index linkage analysis and differential evaluation content automatic generation, and improves the pertinence, operability and risk early warning capability of the evaluation result.

Inventors

ZHANG HUILIN
CHEN Shazhi
DING HONGYUAN
Wu Saiyue
WANG YUYING
ZHANG HONGLING
YANG XIAOLONG

Assignees

阳光人寿保险股份有限公司

Dates

Publication Date: 20260505
Application Date: 20260114

Claims (10)

1. A method for generating a speech based on a multi-dimensional index state, comprising: acquiring application data and associated historical data of a service scheme to be evaluated; calculating state values of evaluation indexes of multiple dimensions according to the application data and the association history data, wherein the evaluation indexes of multiple dimensions at least comprise a production start index, a deviation index and a progress index; Comparing the state value of the evaluation index of each dimension with a threshold value pre-configured for the evaluation index of each dimension, and respectively determining the state level of the evaluation index of each dimension; Performing linkage combination analysis on the state levels of the evaluation indexes of the multiple dimensions according to a preset linkage rule, and generating a comprehensive evaluation result of the service scheme to be evaluated, wherein the preset linkage rule is used for defining mapping relations between state level combinations of indexes of different dimensions and different comprehensive evaluation results; Based on the comprehensive evaluation result, matching a corresponding evaluation voice template from a preset voice rule base; And filling variables in the evaluation voice operation template according to the service information in the application data, and generating a final evaluation voice operation of the service scheme to be evaluated.
2. The method for generating a session based on a multidimensional index state according to claim 1, wherein the step of acquiring application data and association history data of the business scenario to be evaluated comprises: Acquiring application data of the service scheme to be evaluated, wherein the application data comprises scheme identification, scheme type, channel information, budget item information and cost information; And acquiring the associated historical data of the business scheme to be evaluated from a historical business data source based on the scheme identification, the channel information and the scheme type.
3. The method of claim 2, wherein the step of calculating the state values of the evaluation indexes of the plurality of dimensions from the application data and the association history data comprises: Calculating a state value of the production target based on the budget item information, the cost information and the input and output data in the associated historical data; Calculating a state value of the deviation index based on comparison of the execution data of the current statistical period in the application data and the associated historical data with the historical reference data; and calculating a state value of the progress index based on the cost information, the budget execution data in the association history data and the business progress data.
4. The method of claim 3, wherein the step of comparing the state value of the evaluation index of each dimension with a threshold value pre-configured for the evaluation index of each dimension, and determining the state level of the evaluation index of each dimension, respectively, comprises: acquiring a plurality of threshold levels preconfigured for the evaluation index of each dimension; Comparing the state value of the production target with a plurality of threshold levels configured for the production target, and determining the state level of the production target; comparing the state value of the deviation index with a plurality of threshold levels configured for the deviation index, and determining the state level of the deviation index; and comparing the state value of the progress index with a plurality of threshold levels configured for the progress index, and determining the state level of the progress index.
5. The method for generating a speech based on a multidimensional index state according to claim 4, wherein the step of performing linkage combination analysis on the state levels of the evaluation indexes of the plurality of dimensions according to a preset linkage rule to generate a comprehensive evaluation result of the business scheme to be evaluated comprises the following steps: According to the preset linkage rule, combining the state grade of the production indexes, the state grade of the deviation indexes and the state grade of the progress indexes into a state grade combination; and inquiring a mapping relation table between a preset state grade combination and a comprehensive evaluation result based on the state grade combination, and determining the comprehensive evaluation result of the service scheme to be evaluated.
6. The method of claim 1 to 5, wherein the step of matching a corresponding rating speech template from a preset speech rule base based on the comprehensive rating result comprises: Inquiring the preset speaking rule base according to the comprehensive evaluation result; And matching to obtain the evaluation ticket template corresponding to the comprehensive evaluation result based on a preset mapping relation between the comprehensive evaluation result stored in the preset ticket rule base and the evaluation ticket template.
7. The method for generating a call based on a multidimensional index state according to claim 6, wherein the business information comprises scheme basic information, financial amount information and business organization information, and the step of filling variables in the call evaluation template according to the business information in the application data to generate a final call evaluation of the business scheme to be evaluated comprises the following steps: extracting scheme basic information, financial amount information and service organization information of the service scheme to be evaluated from the application data; filling the scheme basic information, the financial amount information and the business organization information into corresponding variable positions in the evaluation operation template; and generating a final evaluation call of the business scheme to be evaluated according to the filled evaluation call template.
8. A multi-dimensional index state based speech enhancement system, comprising: the acquisition module is used for acquiring application data and association history data of the service scheme to be evaluated; The calculating module is used for calculating state values of evaluation indexes of multiple dimensions according to the application data and the association history data, wherein the evaluation indexes of multiple dimensions at least comprise a production start index, a deviation index and a progress index; The comparison module is used for comparing the state value of the evaluation index of each dimension with a threshold value preset for the evaluation index of each dimension, and respectively determining the state level of the evaluation index of each dimension; The analysis module is used for carrying out linkage combination analysis on the state levels of the evaluation indexes of the multiple dimensions according to a preset linkage rule to generate a comprehensive evaluation result of the service scheme to be evaluated, wherein the preset linkage rule is used for defining the mapping relation between the state level combinations of the indexes of the different dimensions and the different comprehensive evaluation results; the matching module is used for matching the corresponding evaluation voice template from a preset voice rule base based on the comprehensive evaluation result; And the generating module is used for filling variables in the evaluation ticket operation template according to the service information in the application data to generate a final evaluation ticket operation of the service scheme to be evaluated.
9. An electronic device comprising a processor coupled to a memory, the memory having stored therein at least one computer program that is loaded and executed by the processor to cause the electronic device to implement the multidimensional indicator state-based session generation method of any of claims 1-7.
10. A computer-readable storage medium, wherein at least one computer program is stored in the computer-readable storage medium, which when executed by a processor implements the multidimensional indicator state-based speech generation method of any one of claims 1 to 7.

Description

Speaking operation generation method, system, equipment and medium based on multidimensional index state Technical Field The invention relates to the technical field of data processing and intelligent speaking operation generation, in particular to a speaking operation generation method, system, equipment and medium based on a multidimensional index state. Background In the field of life insurance business scheme management, traditional evaluation result output mainly depends on manual subjective feedback, and evaluation comments are difficult to automatically generate based on a preset template. In the prior art, a single-dimension evaluation index is commonly adopted, a complex evaluation system cannot be constructed to realize generation of differentiated contents, and therefore pertinence and guidance of an evaluation result are obviously insufficient. Specifically, the prior art has the following objective drawbacks: 1) The evaluation indexes are isolated from each other, a necessary linkage analysis mechanism is lacked, the cross comparison and linkage judgment of a plurality of groups of core indexes such as a current month accumulated application production and scheme production ratio threshold value, a last year accumulated deviation and scheme deviation value threshold value and the like can not be realized, and the risk identification capability is severely restricted. 2) The output mode of the evaluation result is stiff, and a manual adjustment or single-dimension fixed speech operation template is mostly adopted, so that the differentiated evaluation content cannot be dynamically generated according to different result combinations of the key index group, the operability and scene adaptability of the evaluation result are poor, and the diversified management requirements are difficult to meet. 3) The existing system lacks dynamic configuration capability, can not flexibly adjust an evaluation index combination mode and a speaking operation generation logic according to service change, and has obvious system adaptability. 4) Due to the lack of a linkage analysis and dynamic evaluation mechanism of multidimensional indexes, the risk early warning capability is weak, potential risks in the scheme execution process are difficult to discover in time, and timely and effective early warning support cannot be provided for management decisions. Accordingly, there is a need to provide a solution to the above-mentioned problems. Disclosure of Invention In order to solve the technical problems, the invention provides a method, a system, equipment and a medium for generating a conversation based on a multidimensional index state. In a first aspect, the present invention provides a method for generating a speech based on a multidimensional index state, where the method has the following technical scheme: acquiring application data and associated historical data of a service scheme to be evaluated; calculating state values of evaluation indexes of multiple dimensions according to the application data and the association history data, wherein the evaluation indexes of multiple dimensions at least comprise a production start index, a deviation index and a progress index; Comparing the state value of the evaluation index of each dimension with a threshold value pre-configured for the evaluation index of each dimension, and respectively determining the state level of the evaluation index of each dimension; Performing linkage combination analysis on the state levels of the evaluation indexes of the multiple dimensions according to a preset linkage rule, and generating a comprehensive evaluation result of the service scheme to be evaluated, wherein the preset linkage rule is used for defining mapping relations between state level combinations of indexes of different dimensions and different comprehensive evaluation results; Based on the comprehensive evaluation result, matching a corresponding evaluation voice template from a preset voice rule base; And filling variables in the evaluation voice operation template according to the service information in the application data, and generating a final evaluation voice operation of the service scheme to be evaluated. The speech surgery generating method based on the multidimensional index state has the following beneficial effects: According to the method, the business scheme application data and the associated historical data are obtained, the state value of the multi-dimensional evaluation index of the production, deviation and progress is calculated, the state grade is judged, the multi-dimensional index state grade is subjected to combined analysis based on the preset linkage rule to generate a comprehensive evaluation result, a template is matched with a preset speaking rule base, and a variable is filled to generate a final evaluation speaking rule, so that the problems that the traditional evaluation relies on manual subjective feedback, the evaluation index is is