CN-121984670-A - Cross-equipment auxiliary interaction method and device for external cleaning of cabinet

CN121984670ACN 121984670 ACN121984670 ACN 121984670ACN-121984670-A

Abstract

The invention discloses a cross-equipment auxiliary interaction method and device for external clearing, wherein the method comprises the steps of obtaining a first instruction under the condition that a service communication link between the external clearing and service equipment is kept unchanged, updating digital certificates and keys of the service equipment and the external clearing according to the first instruction, verifying the validity period of certificate files contained in the first instruction, establishing an auxiliary prompt communication link independent of the service communication link if the certificate files are in the validity period, encoding an external clearing picture, sending the picture code to the service equipment according to the link, carrying out data analysis on the picture code, receiving a second instruction sent by the service equipment by the external clearing, analyzing the second instruction, and displaying the analyzed second instruction on the external clearing service picture in a picture layer-by-layer display mode. By the method, auxiliary prompt, original transaction functions and pictures thereof can be synchronously executed, and safe, low-bandwidth and non-tilting cross-equipment visual auxiliary interaction is realized.

Inventors

ZHU MIN
SUN TENG
Bao can

Assignees

江苏国光信息产业股份有限公司

Dates

Publication Date: 20260505
Application Date: 20260130

Claims (10)

1. The cross-equipment auxiliary interaction method for the external cleaning of the cabinet is characterized by comprising the following steps of: Under the condition that a service communication link between the external clearing equipment and the service equipment is kept unchanged, a first instruction sent by the service equipment is obtained, wherein the first instruction is a same-screen auxiliary request instruction sent by the service equipment; updating digital certificates and keys of service equipment and external clearing according to the first instruction, verifying the validity period of a certificate file contained in the first instruction, and establishing an auxiliary prompt communication link independent of the service communication link if the validity period of the certificate file is within the validity period, wherein the service communication link and the auxiliary prompt communication link are both logic communication channels established through software; Coding the external clear picture of the cabinet, transmitting the picture code to service equipment according to the auxiliary link, analyzing data by the service equipment, and displaying the analyzed and restored external clear picture of the cabinet on the service equipment of a teller in a picture-in-picture mode; the external cabinet clearance receives a second instruction sent by the service equipment, wherein the second instruction is operation prompt information generated by the service equipment based on an external cabinet clearance picture; analyzing the second instruction, and displaying the analyzed second instruction on a service picture of the external cabinet cleaning equipment in a mode of overlapping and displaying the second instruction in a picture layer, so as to guide a user to finish corresponding operation.
2. The method of claim 1, wherein if the certificate file is not within a validity period, downloading a new certificate and a screen key, synchronizing the new certificate and the screen key to the out-of-cabinet, the screen key being used to encrypt a communication data packet.
3. The method of claim 1, wherein the prompt message includes a mouse action track and a coordinate point thereof when the service device performs a prompt operation, the mouse action track and the coordinate point thereof of the service device are displayed in a picture of the external cleaning device in a layer-by-layer mode without changing display contents of an original service picture of the external cleaning device, and the mouse action track and the coordinate point thereof are used for prompting a user to perform an operation.
4. The method of claim 1, wherein the parsing the second instruction and displaying the parsed second instruction on a service screen of the out-of-cabinet cleaning device in a graphics layer overlapping display mode includes: the second instruction and the existing service picture of the external cabinet cleaning equipment are positioned at different layers; The second instruction is positioned on a first layer of the screen picture of the external cleaning equipment, the existing service picture is positioned on a second layer of the screen picture of the external cleaning equipment, and the first layer of picture is used for prompting the operation of a customer and is not mutually interfered with the second layer of picture.
5. The cross-device auxiliary interaction method for the service device is characterized by comprising the following steps of: sending a first instruction to the external cabinet, wherein the first instruction is a same-screen auxiliary request instruction; Obtaining a picture code sent by the external cabinet, carrying out data analysis on the picture code, displaying the picture code in a picture-in-picture mode on the service equipment, and generating a second instruction based on a mouse track point of the prompt operation of a cabinet operator; And sending the second instruction to the external cabinet clearance.
6. An external clear cross-equipment auxiliary interaction device of cabinet, which is characterized by comprising: The system comprises an acquisition module, a control module and a control module, wherein the acquisition module is used for acquiring a first instruction sent by service equipment under the condition that a service communication link between external clearing equipment and the service equipment is kept unchanged, wherein the first instruction is a same-screen auxiliary request instruction sent by the service equipment; The security updating module is used for updating the digital certificates and the secret keys of the business equipment and the external clearance according to the first instruction, verifying the validity period of the certificate file contained in the first instruction, and establishing an auxiliary prompt communication link independent of the business communication link if the certificate file is in the validity period; The coding module is used for coding the picture clear outside the cabinet, sending the picture code to service equipment according to the auxiliary link, analyzing data by the service equipment and displaying the picture on a screen of the service equipment of a teller in a picture-in-picture mode; the receiving module is used for receiving a second instruction sent by the service equipment, wherein the second instruction is operation prompt information generated by the service equipment based on an out-of-cabinet clear picture; the analysis module is used for analyzing the second instruction, displaying the analyzed second instruction on a service picture of the external clearing equipment in a picture layer superposition mode, and guiding a user to finish corresponding operation.
7. A cross-device auxiliary interaction device for service equipment, comprising: the sending module is used for sending a first instruction to the external cabinet, wherein the first instruction is an on-screen auxiliary request instruction; The acquisition module is used for acquiring a picture code sent by the external cabinet, carrying out data analysis on the picture code and displaying the picture code on the service equipment in a picture-in-picture mode, and generating a second instruction based on a mouse track point of the prompt operation of a cabinet operator; the sending module is further used for sending the second instruction to the external cabinet clearance.
8. A computing device, characterized in that, characterized by comprising the following steps: A memory for storing program instructions; A processor for invoking program instructions stored in the memory and performing the method according to any of claims 1-5 in accordance with the obtained program instructions.
9. A computer readable storage medium comprising computer readable instructions which, when read and executed by a computer, cause the method of any one of claims 1-5 to be implemented.
10. A computer program product comprising a computer program executable by a computer device to cause the computer device to perform the steps of the method of any of claims 1-5 when the program is run on the computer device.

Description

Cross-equipment auxiliary interaction method and device for external cleaning of cabinet Technical Field The application relates to the technical field of electronic equipment, in particular to a cross-equipment auxiliary interaction method and device for external cleaning of a cabinet. Background The counter-surface information interaction equipment can synchronously display transaction key information to a customer when a bank counter transacts business, so that the customer has knowledge of transaction and final transaction determination rights, and meanwhile, the original handwriting electronic signature is integrated, so that the window counter surface is paperless. The product can integrate a plurality of peripheral devices such as a password keyboard, a satisfaction evaluator, voice talkback and the like on the counter, reduce the space occupied by the counter and improve the image of the network point. Is widely used in various occasions such as large financial sites, personal society, and business management. The out-of-counter clearing equipment realizes bidirectional flow of transaction information inside and outside the counter, realizes information checking of counter transaction and full-flow electronization of hand-written electronic signature of user transaction, and actively promotes paperless application implementation of window industry. The external cabinet is applied to window counters for business use, the user population is huge, the old customer population is unskilled in equipment use, especially in the operation links such as electronic signature, information interaction questionnaire investigation and hooking, how to get hands down is unknown, at present, the teller guides the user in the counter of a banking website through a glass in a voice mode by using an interphone, the business handling efficiency is very inconvenient, and therefore a visual and concise mode for prompting the user operation interface is needed. Disclosure of Invention The application provides a cross-equipment auxiliary interaction method and device for external cabinet cleaning, which are used for realizing real-time visual auxiliary guidance of external cabinet cleaning equipment by a teller terminal and improving business handling efficiency. In the cross-equipment auxiliary interaction process, an auxiliary prompt communication link and an original service communication link are independent in software logic, and are based on the existing USB communication cable channel in physical connection. The auxiliary prompt communication link is only used for transmitting the picture coding data of the external clearing equipment of the cabinet and the track prompt data generated by the service equipment, does not bear any service data and does not participate in the control of the service flow. The method is different from an exclusive screen sharing mode, and only a USB communication link between the existing financial counter business equipment and the counter-clearing is needed. The software layer realizes that the business data and the auxiliary interaction data are mutually independent, and can simultaneously carry out business operation and auxiliary prompt. In a first aspect, the present application provides a cross-device assisted interaction method for out-of-cabinet cleaning, the method being performed by a computing device. A computing device may be understood as a device such as a computer, and the application is not limited thereto. The method comprises the following steps: Under the condition that a service communication link between external clearing equipment and service equipment is kept unchanged, a first instruction sent by the service equipment is obtained, the first instruction is an on-screen auxiliary request instruction sent by the service equipment, a digital certificate and a secret key of the external clearing equipment are updated according to the first instruction, the validity period of a certificate file contained in the first instruction is verified, an auxiliary prompt communication link independent of the service communication link is established if the validity period of the certificate file is within the validity period, the service communication link and the auxiliary prompt communication link are all logic communication channels established through software, an external clearing picture is encoded, the picture code is sent to the service equipment according to the link, the service equipment analyzes data and restores the analyzed and restored external clearing picture to be displayed on a screen of the teller service equipment in a picture-in-picture mode, the external clearing receives a second instruction sent by the service equipment, the second instruction is operation prompt information generated by the service equipment based on the external clearing picture, and the second instruction is displayed on the service picture of the external clearing equipment in a picture