CN-121998744-A - Information interaction method, electronic equipment and system

Abstract

The disclosure provides an information interaction method, electronic equipment and a system, and relates to the technical field of computers. The method comprises the steps of responding to a first instruction sent by a user to a first agent, displaying order information for a target object on an interactive interface associated with the first agent, wherein the first instruction is used for indicating to place an order for the target object, displaying associated information for resource transfer for the order, wherein the associated information is determined by a second agent under the triggering of the first agent, and responding to a second instruction of the user, and displaying a resource transfer result of the order, wherein the second instruction is used for indicating to confirm the resource transfer for the order. Through the method, intelligent and convenient full-flow commodity ordering and payment can be realized by means of the first intelligent agent and the second intelligent agent, and the service experience of a user is improved.

Inventors

• CHEN PEIYI
• FENG ZHONGQI
• SONG YU
• QIN SHUO
• XIAO XIONG
• HU ZIXIONG
• WANG MIN
• WANG JIAYI
• CHEN MING
• SHI JIAN
• LI DIE
• ZHENG SHUANGLONG
• SUN MEIYANG

Assignees

• 网银在线(北京)支付科技有限公司

Dates

Publication Date

20260508

Application Date

20260209

Claims (20)

1. 1. An information interaction method, comprising: Responding to a first instruction sent by a user to a first intelligent agent, and displaying order information for a target object on an interactive interface associated with the first intelligent agent, wherein the first instruction is used for indicating to place an order for the target object; displaying associated information for resource transfer of the order, wherein the associated information is determined by a second agent under the triggering of the first agent; And responding to a second instruction of the user, and displaying a resource transfer result of the order, wherein the second instruction is used for indicating confirmation of resource transfer of the order.
2. 2. The method of claim 1, wherein the displaying order information for a target item and displaying associated information for resource transfers for the order comprises: continuously displaying order information for the target object, or the associated information And responding to a third instruction sent by the user to the first intelligent agent, and then displaying the associated information, wherein the third instruction is used for indicating confirmation of the order.
3. 3. The method of claim 1, wherein, in the case where the user is a first type of user, The associated information for resource transfer for the order includes recommendation information for a first resource transfer tool determined from at least one candidate resource transfer tool for the second agent.
4. 4. The method of claim 1, wherein, in the case where the user is a second type of user, The associated information for transferring the order includes subscription prompt information and recommendation information of the first resource transfer tool, the first resource transfer tool is determined from at least one candidate resource transfer tool for the second agent, and The step of responding to the second instruction of the user and displaying the resource transfer result of the order comprises the step of displaying the resource transfer result of the order after receiving the second instruction and the fourth instruction of the user, wherein the fourth instruction is used for indicating the user to confirm signing.
5. 5. The method according to claim 3 or 4, wherein, The first resource transfer tool is determined according to at least one of the conversation context of the user, the recognition result of the resource transfer intention of the user, the detection information of the current environment and the portrait characteristic of the user.
6. 6. The method of claim 3 or 4, wherein the displaying of the associated information for the transfer of resources for the order further comprises: After the recommended information of the first resource transfer tool is displayed, the recommended information of a second resource transfer tool is displayed in response to a fifth instruction of the user, wherein the second resource transfer tool is redetermined for the second agent, and the fifth instruction is used for indicating to switch the resource transfer tool.
7. 7. The method of claim 1, wherein, in the case where the user is a third class of users, The related information for resource transfer of the order comprises prompt information of a binding resource transfer tool and subscription prompt information, and The step of responding to the second instruction of the user to display the resource transfer result of the order comprises responding to a fourth instruction and a sixth instruction of the user to display prompt information for adding the account number of the resource transfer tool, wherein the fourth instruction is used for indicating the user to confirm to sign up, the sixth instruction is used for indicating the user to confirm to bind the resource transfer tool, the prompt information for adding the account number of the resource transfer tool is determined by the second agent, and after the user finishes the account number adding operation, the step of responding to the second instruction to display the resource transfer result of the order.
8. 8. The method of any of claims 3 to 7, further comprising: displaying recommendation information of other resource transfer tools, wherein the recommendation information is bound with other resource transfer tools, and the other resource transfer tools are determined for the second agent; And displaying prompt information for adding the account numbers of the other resource transfer tools under the condition that the user confirms to bind the other resource transfer tools, so that the user binds the account numbers of the other resource transfer tools.
9. 9. The method of claim 1, wherein displaying the resource transfer result of the order in response to a second instruction sent by the user to the first agent comprises: Displaying prompt information for verification by using a target verification mode, wherein the target verification mode is determined by the second intelligent agent from at least one candidate verification mode; and displaying the resource transfer result of the order under the condition that the user is successfully verified by the target verification mode.
10. 10. The method of claim 9, wherein, The target verification mode is determined according to at least one of the conversation context of the user, the identification result of the resource transfer intention of the user and the detection information of the current environment and the portrait characteristic of the user, and/or The at least one candidate verification mode comprises one or more of voice verification, voiceprint verification, face verification, fingerprint verification, iris verification, gesture verification, short message verification code verification and password verification.
11. 11. The method of claim 9, further comprising: displaying recommended information for opening other verification modes, wherein the other verification modes are determined by the second intelligent agent; And displaying operation guide information and/or opening result information for opening the other verification modes under the condition that the user confirms to open the other verification modes.
12. 12. The method of claim 1, wherein the displaying the associated information for the resource transfer for the order comprises: And displaying associated information for transferring resources for the order based on one or more card controls.
13. 13. The method of claim 1, wherein the method is performed by an electronic device, the electronic device being a mobile terminal, an in-vehicle device, or a wearable device.
14. 14. An information interaction method performed by a first agent, comprising: Generating order information for a target item in response to a first instruction of a user, wherein the first instruction is used for indicating to place an order for the target item; After a first notification message is sent to a second agent, receiving associated information for resource transfer for the order from the second agent; Transmitting the order information and the associated information to an electronic device; responding to a second instruction of the user, and sending a second notification message to a second agent, wherein the second instruction is used for indicating confirmation of resource transfer of the order; and receiving a resource transfer result of the order from the second agent, and sending the resource transfer result to the electronic equipment.
15. 15. An information interaction method performed by a second agent, comprising: Receiving a first notification message from a first intelligent agent, wherein the first notification message is sent by the first intelligent agent after receiving a first instruction of a user, and the first instruction is used for indicating to order a target object; determining associated information for transferring resources for the order; Transmitting the association information to the first agent; After receiving a second notification message from a first agent, performing resource transfer on the order, wherein the second notification message is sent by the first agent after receiving a second instruction of the user, and the second instruction is used for indicating confirmation of performing resource transfer on the order; And sending the resource transfer result of the order to the first agent so as to provide the resource transfer result to the user through the first agent.
16. 16. An electronic device, comprising: Means for performing the information interaction method of any of claims 1 to 13.
17. 17. An electronic device, comprising: Memory, and A processor coupled to the memory, the processor configured to perform the information processing method of any of claims 1 to 13 based on instructions stored in the memory.
18. 18. An information interaction system, comprising: the electronic device of claim 16 or 17, the first agent, and the second agent.
19. 19. A computer readable storage medium having stored thereon computer instructions which, when executed by a processor, implement the information interaction method of any of claims 1 to 15.
20. 20. A computer program product having stored thereon computer program instructions which, when executed by a processor, implement the information interaction method of any of claims 1 to 15.

Description

Information interaction method, electronic equipment and system Technical Field The disclosure relates to the field of computer technology, and in particular, to an information interaction method, electronic equipment and a system. Background Currently, some general-purpose smart applications or merchant smart applications on electronic devices (such as mobile phones) can help users to place orders and pay on the current application interface. However, the current scheme only embeds shopping and payment links into the interactive flow of the current application, which has disadvantages in user experience and intelligence, especially in payment intelligence and payment convenience. For example, in the payment link, the user can only operate according to the payment operation flow in the conventional payment application, and the interaction intelligence and convenience of the payment link lag behind other links. Disclosure of Invention The disclosure provides an information interaction method, electronic equipment and a system. According to a first aspect of the disclosure, an information interaction method is provided, which comprises the steps of responding to a first instruction sent by a user to a first intelligent agent, displaying order information for a target object on an interaction interface associated with the first intelligent agent, wherein the first instruction is used for indicating to place an order for the target object, displaying associated information for resource transfer for the order, wherein the associated information is determined by a second intelligent agent under the triggering of the first intelligent agent, and responding to a second instruction of the user, displaying a resource transfer result of the order, wherein the second instruction is used for indicating to confirm the resource transfer for the order. In some embodiments, the displaying order information for a target item and displaying associated information for resource transfer for the order includes continuously displaying order information for a target item and the associated information, or displaying order information for the target item first, and displaying the associated information in response to a third instruction of the user, wherein the third instruction is used for indicating confirmation for the order. In some embodiments, where the user is a first type of user, the associated information for transferring resources for the order includes recommendation information for a first resource transfer tool determined from at least one candidate resource transfer tool for a second agent. In some embodiments, in the case that the user is a second type of user, the associated information for performing resource transfer for the order includes subscription prompt information and recommendation information of the first resource transfer tool, the first resource transfer tool determines for the second agent from at least one candidate resource transfer tool, and the displaying, in response to the second instruction of the user, a resource transfer result of the order includes displaying, after receiving the second instruction and a fourth instruction of the user, the resource transfer result of the order, wherein the fourth instruction is used for indicating that the user confirms subscription. In some embodiments, the first resource transfer tool is determined from at least one of a session context of the user, a recognition result of a resource transfer intent of the user, and detection information of a current environment, and portrait characteristics of the user. In some embodiments, the displaying the associated information for the order for the resource transfer further includes displaying, after displaying the recommended information for the first resource transfer tool, the recommended information for a second resource transfer tool that is redetermined for the second agent in response to a fifth instruction for the user, the fifth instruction for instructing a switch to a resource transfer tool. In some embodiments, in the case that the user is a third type of user, the associated information for performing resource transfer on the order includes prompt information of a binding resource transfer tool and subscription prompt information, and the displaying the resource transfer result of the order in response to the second instruction of the user includes displaying prompt information of adding an account in the resource transfer tool in response to a fourth instruction and a sixth instruction of the user, wherein the fourth instruction is used for indicating that the user confirms subscription, the sixth instruction is used for indicating that the user confirms binding resource transfer tool, the prompt information of adding the account of the resource transfer tool is determined for the second agent, and after the user completes the account adding operation, the resource transfer result of the order is displa