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CN-122001981-A - Sales call full-period intelligent auxiliary system based on artificial intelligence

CN122001981ACN 122001981 ACN122001981 ACN 122001981ACN-122001981-A

Abstract

The invention relates to the technical field of sales call full-period intelligent auxiliary systems, in particular to an artificial intelligence-based sales call full-period intelligent auxiliary system which comprises a client file intelligent construction module, a client value layering management module, a speaking policy intelligent pre-generation module and an speaking policy intelligent pre-generation module, wherein the client file intelligent construction module is used for collecting and integrating client full-dimension information, calculating client file integrity D and providing parameters for preparation evaluation before a call, the client value layering management module is used for realizing accurate layering of client value and optimizing an application scene of the preparation evaluation parameters before the call based on the client file integrity D, the speaking policy intelligent pre-generation module is used for generating personalized speaking based on client labels, calculating speaking policy matching degree T and perfecting parameters of the preparation evaluation before the call.

Inventors

  • CHEN HAN
  • LIU ZHENJIE
  • WANG YIXUAN
  • Yin Yejing

Assignees

  • 智珑创新(北京)科技有限公司

Dates

Publication Date
20260508
Application Date
20260128

Claims (9)

  1. 1. An artificial intelligence based sales call full-cycle intelligent auxiliary system, comprising: The client file intelligent construction module is used for collecting and integrating client full-dimension information, calculating the client file integrity D and providing parameters for preparation evaluation before conversation; the client value layering management module is used for realizing accurate layering of client values based on the client file integrity D and optimizing an application scene of preparation evaluation parameters before conversation; The intelligent pre-generation module of the speaking policy is used for generating personalized speaking based on the client tag, calculating the matching degree T of the speaking policy and perfecting parameters to be evaluated before conversation; The intelligent material matching preparation module is used for matching the customer requirements with the materials of the conversation, calculating the material matching degree M and outputting the final result of preparation evaluation before conversation; The call real-time intelligent perception module is used for monitoring call states in real time and calculating the emotion aggressiveness of clients Parameters are provided for conversion potential evaluation after conversation; The conversation operation dynamic recommendation module is used for recommending conversation operation and materials based on real-time data, improving conversation quality score Q and perfecting parameters of conversion potential evaluation after conversation Customer objection intelligent processing module for intelligent processing customer objection, two-way optimizing conversation quality score Q and customer emotion product extreme E And the multi-disc strategy generation module is used for automatically completing call multi-disc, calculating the demand matching degree F, outputting a conversion potential evaluation result after call and generating a follow-up strategy.
  2. 2. The sales call full-cycle intelligent auxiliary system based on artificial intelligence according to claim 1, wherein the customer profile intelligent construction module is specifically as follows: automatically collecting and integrating the full-dimension information of the clients, calculating the integrity D of the client files, and providing parameters for preparation evaluation before conversation: The system automatically collects basic information of clients, the artificial intelligence analyzes the historical call records and chat contents of the clients, automatically extracts symptoms, communication preferences, purchased services and service progress information, and fills the information into corresponding fields of client files; sales double-click field custom modification, and blank or enter key storage clicking; the system synchronously generates client labels including consumer willingness, decision type and loyalty; The client files are transversely classified according to client attributes, decision factors and consumption characteristics; After the module is finished, the system counts the ratio of the number of filled fields to the total number of fields to obtain the integrity D of the client file, wherein the higher the D value is, the more comprehensive the client information is represented.
  3. 3. The sales call full-cycle intelligent auxiliary system based on artificial intelligence according to claim 2, wherein the client value layering management module is specifically as follows Customer consumption total, historical call times and intention data, dividing the customers into A, B, C value classes, The higher the value, the higher the accuracy of the value stratification result; the class A customers have high total consumption and strong exchange intention, A value of 20.8, class B customers with a record of consumption but moderate intent Class C customers with new customers or lower intent, ; The system supports batch import of a client information table, sales can execute batch hosting operation on clients, and hosting states are automatically marked in the client list; The client list shows search, head portrait, name, last talk time and value prompt information.
  4. 4. The sales call full-period intelligent auxiliary system based on artificial intelligence according to claim 3, wherein the speech policy intelligent pre-generation module is characterized in that the artificial intelligence matches the optimal communication policy according to the client tag, a common reply library is built in the system to cover the calling and ending of the dialogue basic speech, sales can be modified, deleted and added through a management function, and the new speech is automatically arranged at the end of a list The calculation logic is the coincidence degree of the pre-generated speaking operation, the client label and the historical success case, the value range is 0,1, and the parameter is incorporated into the calculation system to be evaluated before the conversation, if The value is lower than 0.7, and the system automatically prompts sales to adjust the speaking direction.
  5. 5. The sales call full-cycle intelligent auxiliary system based on artificial intelligence according to claim 4, wherein the material intelligent matching preparation module is characterized in that the artificial intelligence automatically matches related materials according to customer requirements and pre-generated speaking, the related materials comprise a product manual, a double-blind test report and a health questionnaire, and the accuracy of material matching directly influences A value; the new uploading materials of the uploading self-defined materials are sold and automatically ordered at the forefront of the list, and the renaming, deleting and dragging adjustment sequence is supported; Degree of matching of artificial intelligence calculation object The calculation logic is a value range [0,1] of the matching degree of the recommended material and the customer demand, and the parameter and DT are jointly involved in the general pre-evaluation; All matched materials are synchronized to an auxiliary module in communication, sales can be sent to a client by one key, and after the module is finished, the system calculates the preparation completeness of the client through a formula ; ; Wherein the method comprises the steps of 、 、 For the weight, if Is determined to be ready, if The system automatically prompts sales of supplemental customer information or optimized speech and material.
  6. 6. The artificial intelligence based full-period intelligent auxiliary system for sales call according to claim 5, wherein the real-time intelligent perception module for sales call is characterized in that after sales call is initiated, the system automatically opens a floating window to display call duration, dialogue stage and customer emotion state in real time as follows The calculation of the value provides a real-time data source; Identifying the attention points, symptoms, motivations and intentions of a customer once by each round of dialogue of artificial intelligence, generating 3-5 word labels, and updating the label content in real time; The system analyzes the emotion of the customer once every 5 rounds of conversations, different emotions correspond to different color marks, and the proportion of emotion types is that The system calculates the emotion aggressiveness of the client according to the proportion of the active emotion of the client and the stability of emotion fluctuation The value range is [0,1], and the parameter is included in the calculation system for conversion potential evaluation after call, if The system automatically prompts sales to adjust communication strategy to avoid The value is further reduced.
  7. 7. The sales call full-cycle intelligent auxiliary system based on artificial intelligence according to claim 6, wherein the dynamic speech recommendation module is specifically composed of artificial intelligence combined with real-time dialogue content and extreme emotion of customers Client labels, generating targeted recommendation replies, filling the sales clicks into dialog boxes for transmission, and directly influencing the matching degree of the conversation A value; when a customer proposes objection, the system automatically matches related materials, the system automatically recommends double-blind test reports, sales can be sent by one key, and the sending time and the accuracy of the materials are improved A value; The system supports an artificial intelligence hosting function, sales can host clients to automatically reply to artificial intelligence, hosting states are automatically marked, sales can take over conversations at any time, and response accuracy of the artificial intelligence hosting can be also brought in A calculated range of values; The artificial intelligence calculates the degree of matching of the conversation in real time, the range of the value is [0,1], the parameter is incorporated into a calculation system for evaluating the conversion potential after conversation, if the degree of matching of the conversation is lower than 0.6, the system automatically optimizes the recommended strategy, and directly promotes Values.
  8. 8. The sales call full-cycle intelligent auxiliary system based on artificial intelligence according to claim 7, wherein the customer objection intelligent processing module is specifically configured to include a system built-in common objection processing call library covering price objection, effect objection and trust objection types, the artificial intelligence automatically recommends an optimal processing scheme according to the objection type, and timeliness of objection processing is optimization When encountering an uncovered objection of the speech library, the artificial intelligence generates personalized speech processing in real time and synchronizes to a common reply library; The system records the whole process of objection treatment, automatically analyzes the treatment effect, and increases the extreme emotion product of the customer if the treatment is successful And score the call quality Lifting by 0.1-0.2, and prompting the reason of sales record if the processing fails.
  9. 9. The sales call full-period intelligent auxiliary system based on artificial intelligence according to claim 8, wherein the multiple disc strategy generation module specifically comprises the following steps that the system automatically uploads a recording and completes a transfer text after the call is ended; the artificial intelligent recognition conversation whole flow stage comprises the steps of confirming product introduction to generate a conversation abstract according to the ice breaking requirement, and outputting a sales call evaluation value to be included in final accounting of a Q value in a flying book evaluation form; The system generates a recording analysis report containing the effective duration Q value information of the call duration, simultaneously manually and intelligently analyzes the fitting degree of the customer requirements and the product functions to calculate the value range [0,1] of the fitting degree, and the parameter is used for evaluating conversion potential after the E participates in the call together; the system calculates the marketing singulation potential C through a formula; C=α×E+β×Q+γ×F; And generating a follow-up strategy according to the c value, wherein the alpha beta gamma weight defaults to 0.4, 0.3 and 0.3, and the follow-up strategy is that a high potential client follows a medium potential client for 1-2 days and follows a low potential client for 7 days.

Description

Sales call full-period intelligent auxiliary system based on artificial intelligence Technical Field The invention relates to the technical field of sales call full-period intelligent auxiliary systems, in particular to a sales call full-period intelligent auxiliary system based on artificial intelligence. Background In the core scenario of sales services, the call is a key carrier connecting sales and customers, and its efficiency and quality are directly determined as single conversion rate. In the traditional sales mode, scattered customer information is required to be manually arranged before conversation, core demands and historical interaction key points are difficult to be quickly extracted, multiple tasks such as customer expression understanding, conversation organization, objection processing and the like are required to be simultaneously considered in conversation, problems such as untimely response, communication direction deviation and the like are easy to occur, and after conversation, people are relied on to listen to record and summarize the key points, so that time and effort are consumed, and subjective deviation exists. Disclosure of Invention Aiming at the technical problems that scattered customer information is required to be manually arranged before communication in a traditional sales mode and core requirements and historical interaction key points are difficult to quickly refine, the invention provides an artificial intelligence-based sales communication full-period intelligent auxiliary system. The technical scheme adopted by the invention is that the sales call full-period intelligent auxiliary system based on artificial intelligence comprises: The client file intelligent construction module is used for collecting and integrating client full-dimension information, calculating the client file integrity D and providing parameters for preparation evaluation before conversation; the client value layering management module is used for realizing accurate layering of client values based on the client file integrity D and optimizing an application scene of preparation evaluation parameters before conversation; The intelligent pre-generation module of the speaking policy is used for generating personalized speaking based on the client tag, calculating the matching degree T of the speaking policy and perfecting parameters to be evaluated before conversation; The intelligent material matching preparation module is used for matching the customer requirements with the materials of the conversation, calculating the material matching degree M and outputting the final result of preparation evaluation before conversation; The call real-time intelligent perception module is used for monitoring call states in real time and calculating the emotion aggressiveness of clients Parameters are provided for conversion potential evaluation after conversation; The conversation operation dynamic recommendation module is used for recommending conversation operation and materials based on real-time data, improving conversation quality score Q and perfecting parameters of conversion potential evaluation after conversation Customer objection intelligent processing module for intelligent processing customer objection, two-way optimizing conversation quality score Q and customer emotion product extreme E And the multi-disc strategy generation module is used for automatically completing call multi-disc, calculating the demand matching degree F, outputting a conversion potential evaluation result after call and generating a follow-up strategy. In one embodiment, the client profile intelligent construction module specifically includes: automatically collecting and integrating the full-dimension information of the clients, calculating the integrity D of the client files, and providing parameters for preparation evaluation before conversation: The system automatically collects basic information of the clients, the artificial intelligence analyzes the historical call records and chat contents of the clients, automatically extracts information such as symptoms, communication preferences, purchased services, service progress and the like, and fills the information into corresponding fields of the client files; sales double-click field custom modification, and blank or enter key storage clicking; the system synchronously generates client labels including consumer willingness, decision type and loyalty; The client files are transversely classified according to client attributes, decision factors and consumption characteristics; After the module is finished, the system counts the ratio of the number of filled fields to the total number of fields to obtain the integrity D of the client file, wherein the higher the D value is, the more comprehensive the client information is represented. In one embodiment, the client value hierarchical management module is specifically configured such that the system incorporates client profile