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CN-122003692-A - Maintenance service system and maintenance service processing method

CN122003692ACN 122003692 ACN122003692 ACN 122003692ACN-122003692-A

Abstract

A maintenance service system according to an aspect of the present disclosure includes a contract storage unit that stores contract information indicating a contract that associates customer information, item information, and continuous charging information, an item management unit that manages the spare item information that associates the contract information with the spare item, a continuous charging unit that continuously charges the customer based on the continuous charging information, an item selection unit that determines whether the item is an object of the contract based on the spare item information with respect to input information indicating the customer and the item, and selects the spare item of the item as a substitute when the item is the object of the contract, and an output unit that outputs information related to the substitute.

Inventors

  • AOKI MASAHITO

Assignees

  • 三菱电机株式会社

Dates

Publication Date
20260508
Application Date
20240906

Claims (12)

  1. 1.A maintenance service system, comprising: A contract storage unit that stores contract information indicating a contract that associates customer information indicating a customer, item information indicating an item of the customer, and continuous charging information; An article management unit that manages spare article information that associates the contract information with the spare article that is the article held by the contract; a continuous charging unit that continuously charges the customer based on the continuous charging information; an article selecting unit for determining whether or not the article is the object of the contract based on the spare article information with respect to input information indicating the customer and the article, and selecting the spare article of the article as a replacement if the article is the object of the contract, and And an output unit that outputs information related to the replacement.
  2. 2. The maintenance service system according to claim 1, wherein, The contract defines rights to obtain the provision of the standby item during the contract period, The contract information represents the contract associating the customer, the facility of the customer, the item related to the equipment of the customer and the continuous billing information, The article selecting unit determines whether or not the input information including information indicating the facility is the object of the contract based on the spare article information, and selects the spare article of the article as a replacement when the object is the object of the contract.
  3. 3. The maintenance service system according to claim 1, wherein, The contract defines rights to obtain the provision of the standby item during the contract period, The contract information represents the contract with continuous billing information associated with each customer, each component or combination of components of the device, The article selecting unit determines whether or not the spare article information is the object of the contract, for the component included in the input information, and selects the component as the substitute when the spare article information is the object of the contract.
  4. 4. The maintenance service system according to claim 1, wherein, The contract defines rights to obtain the provision of the standby item during the contract period, The contract information indicates the contract associating a customer, a device as equipment, an item of the device, and continuous billing information, The article selecting unit determines whether or not the input information including information indicating the apparatus is the object of the contract based on the spare article information, and selects the spare article of the article as a replacement when the object is the object of the contract.
  5. 5. The maintenance service system according to claim 1, wherein, The article selecting unit selects the customer as the input information, and selects the replacement or a candidate of the replacement based on the spare article information with respect to the input information.
  6. 6. The maintenance service system according to claim 1, wherein, The contract defines rights to obtain the provision of the standby item during the contract period, The article selecting section selects the substitute or a candidate of the substitute based on the spare article information with respect to contract identification information identifying the contract.
  7. 7. The maintenance service system according to claim 1, wherein, The spare item information includes purchase fee information indicating a purchase amount of the substitute, The output unit outputs a purchase amount of the substitute based on the purchase cost information.
  8. 8. The maintenance service system according to claim 1, wherein, The spare item information includes purchase fee information indicating a purchase amount of the substitute, The maintenance service system includes a replacement charging section that generates billing information for the customer based on a purchase amount of the replacement.
  9. 9. The maintenance service system according to claim 1, wherein, Comprising a terminal which reads a code attached to the article and generates article identification information of the article based on the code, The output unit outputs information indicating whether or not the device or the article indicated by the article identification information is the object of the contract to the terminal based on the article identification information and the contract information or the spare article information.
  10. 10. The maintenance service system according to claim 1, wherein, The article management unit manages spare article information associated with a spare article which is the article held by the contract and storage location information indicating a storage location of the spare article, The output unit outputs the replacement and the storage location information indicating a storage location of the replacement based on the spare item information of the replacement.
  11. 11. The maintenance service system according to claim 1, wherein, The output section includes: a first output unit for determining whether or not the article is the object of the contract based on the standby article information, and outputting information indicating that the article is the object of the contract when the article is the object of the contract, and And a second output section that outputs information related to the replacement.
  12. 12. A method of handling maintenance services, comprising the steps of: an information processing device for storing contract information indicating a contract for associating customer information indicating a customer, item information indicating an item of the customer, and continuous charging information; a step of managing, by the information processing apparatus, spare article information that associates the contract information with the article held by the contract, that is, a spare article; the information processing device continuously charges the customer based on the continuous charging information; the information processing device determines whether the object of the contract is the object of the input information representing the customer and the object based on the standby object information, and selects the standby object of the object as a replacement if the object of the contract is the object of the contract, and And outputting information related to the replacement by the information processing device.

Description

Maintenance service system and maintenance service processing method Technical Field The present disclosure relates to a maintenance service system and a maintenance service processing method. Background In infrastructure equipment such as power equipment, building equipment, and railway equipment, when the equipment is stopped due to an abnormality, loss caused by the stoppage of the infrastructure equipment tends to increase. For example, the devices of the infrastructure equipment are not so-called mass-produced products, and sometimes there may be no component stock for maintenance, and loss may be enlarged due to time required for the devices to be restored. Further, a long-term stoppage of service provided based on infrastructure equipment due to a device failure may cause inconvenience to many persons and may cause a decrease in reliability. As a technique for recovering maintenance services of infrastructure equipment, for example, techniques described in patent documents 1 and 2 below are known. The reservation contract system of patent document 1 makes a period until the spare is delivered to a customer clear for the customer who has contracted for quick delivery of the spare. The reservation contract system issues a reservation right for replacement of a spare part of a device included in a site operated by an operator to the operator, confirms stock of the spare part when a device replacement wish is acquired from the operator having the reservation right, acquires a supplementary delivery date of a new spare part from a production company when the spare part is not in stock or the like, and calculates a period until the spare part is delivered to the site of the operator. The plant spare parts supply system described in patent document 2 divides plant owners into groups for each group having similar evaluation parameters indicating the probability of breakage of each part, etc., determines contract amounts for the same group for each specific spare part, and performs overt recruitment of participants by equally charging the same part for each part based on the number of persons. On the other hand, the plant spare parts supply system collects accident information from the accident plant and makes a maintenance arrangement by the accident information collection system, calculates a difference between a cost required for production of spare parts and the like and a burden amount of a holder of the accident plant, charges the holder of the accident plant with the difference, and distributes and returns the difference to the holders of the other plants not using the spare parts according to the number thereof. Prior art literature Patent literature Patent document 1 Japanese patent laid-open No. 2020-191025 Patent document 2 Japanese patent laid-open publication No. 2004-199303 Disclosure of Invention Technical problem to be solved by the invention However, in the reservation contract system described in patent document 1, although the reservation of the spare parts is issued to the operator, since the period until the spare parts are delivered to the operator's site is calculated when the spare parts are not in stock or the like, there is a possibility that the infrastructure equipment is stopped during the period until the spare parts are delivered, and the loss is increased. In the spare part supply system described in patent document 2, since a group is formed by a plurality of plant owners, and a contract amount for a cost required for manufacturing the spare part is determined for a specific spare part, the plant owners belonging to the same group are charged on average by the number of persons. In addition, depending on the damage condition of the plant equipment, it is sometimes necessary to replace a plurality of kinds of components. However, the reservation contract system described in patent document 1 is not considered to replace a plurality of types of components because it is aimed at a main transformer managed by IPP (independent power generation operator). In the technique described in patent document 2, since groups having similar evaluation parameters indicating the breakage probability of each component are formed, the number of persons of the plant owners belonging to the group may be reduced when a plurality of types of components are considered, and the cost burden may be further increased. The present disclosure has been made in view of such circumstances, and an object thereof is to provide a maintenance service system and a maintenance service processing method that can prepare an inventory of components such as facilities for each customer and can promptly supply the components to the facilities and the like in the event of an abnormality. Technical means for solving the technical problems The present disclosure is made to solve the above-described problems, and one aspect of the present disclosure is a maintenance service system including a contract storage unit that store