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CN-122027460-A - Internet of things repairing method and system and Internet of things diagnosis method and system

CN122027460ACN 122027460 ACN122027460 ACN 122027460ACN-122027460-A

Abstract

The application relates to the technical field of intelligent kitchen electricity, in particular to an Internet of things repairing method and system and an Internet of things diagnosis method and system; the Internet of things repairing method is applied to a target terminal and comprises the steps of collecting first fault factor information corresponding to each target terminal and kitchen electric equipment under the condition that networking response failure information sent by the kitchen electric equipment is received, sending the first fault factor information to a cloud server to enable the cloud server to conduct fault identification based on the first fault factor information to obtain a target fault type and repairing operation information corresponding to the target fault type, receiving the target fault type and the repairing operation information sent by the cloud server, displaying a repairing guide interface, determining the repairing guide interface based on the target fault type and the repairing operation information, identifying the networking fault through the cloud, and accordingly displaying the repairing guide interface, and reducing repairing complexity and difficulty.

Inventors

  • Wang Sanpeng

Assignees

  • 宁波方太厨具有限公司

Dates

Publication Date
20260512
Application Date
20260107

Claims (10)

  1. 1. The Internet of things repairing method is characterized by being applied to a target terminal, and comprises the following steps: Under the condition that networking response failure information sent by kitchen electric equipment is received, first fault factor information corresponding to each target terminal and the kitchen electric equipment is collected, wherein the first fault factor information comprises information generated in the networking response failure process of the kitchen electric equipment and factor information influencing the networking response of the kitchen electric equipment; The first fault factor information is sent to a cloud server, so that the cloud server performs fault identification based on the first fault factor information to obtain a target fault type and repair operation information corresponding to the target fault type; Receiving the target fault type and the repair operation information sent by the cloud server; and displaying a repair guidance interface, wherein the repair guidance interface is determined based on the target fault type and the repair operation information.
  2. 2. The internet of things repairing method according to claim 1, wherein the target fault type comprises a first fault type which can be repaired independently by a user, the repairing operation information corresponding to the first fault type comprises at least one piece of information to be executed, the at least one piece of information to be executed comprises an execution sequence of at least one piece of content to be executed and prompt information of the at least one piece of content to be executed, and the displaying repairing guide interface comprises: displaying prompt information of the current content to be executed corresponding to the current execution sequence on the repair guidance interface; responding to the execution operation of the current content to be executed, and sending a networking request to the kitchen electric equipment under the condition that the current content to be executed is successfully executed; and under the condition that the networking response success information sent by the kitchen electric equipment is received, displaying restoration success prompt information on the restoration guide interface.
  3. 3. The internet of things repairing method according to claim 2, wherein in response to the executing operation on the current content to be executed, after sending a networking request to the kitchen electric device if the executing of the current content to be executed is successful, the method further comprises: Determining the next content to be executed as the current content to be executed, wherein the execution sequence of the next content to be executed is positioned behind the execution sequence of the current content to be executed, and the execution sequence of the next content to be executed is adjacent to the execution sequence of the current content to be executed; And repeatedly executing, namely displaying prompt information of the current to-be-executed content corresponding to the current execution sequence on the repair guiding interface until the response to the execution operation of the current to-be-executed content is successful, and transmitting a networking request to the kitchen electric equipment until networking response success information transmitted by the kitchen electric equipment is received, or the current to-be-executed content does not exist next to-be-executed content and the current to-be-executed content correspondingly receives the networking response failure information.
  4. 4. The internet of things repair method of claim 3, further comprising: Displaying repair failure prompt information on the repair guidance interface under the condition that the current content to be executed does not exist next content to be executed and the current content to be executed correspondingly receives the networking response failure information; And repeatedly executing, namely acquiring the first fault factor information corresponding to each target terminal and the kitchen electric equipment under the condition that the networking response failure information sent by the kitchen electric equipment is received, and sending the first fault factor information to the display repair guide interface.
  5. 5. The internet of things repair method of claim 4, further comprising: the number of times that the target terminal sends the first fault factor information to the cloud server is represented by the number of times of the fault identification request; and under the condition that the fault identification request times are greater than or equal to the preset request times, jumping to a customer service consultation interface.
  6. 6. The internet of things repairing method according to claim 1, wherein the target fault type includes a second fault type which cannot be repaired independently by a user, repair operation information corresponding to the second fault type includes repair point information and map data information, and the display repair guidance interface includes: And displaying optional maintenance point information and optional time information corresponding to the optional maintenance point information on the repair guidance interface, wherein the optional maintenance point information and the optional time information are determined based on the geographic position of the target terminal, the maintenance point information and the map data information.
  7. 7. The internet of things repairing method according to claim 1, wherein the target fault type comprises a third fault type of internet connection failure or internet disconnection of the kitchen electric equipment, and the method further comprises: Displaying an interrupt repair guiding interface under the condition that a third fault type and repair operation information corresponding to the third fault type sent by the cloud server are received, wherein the third fault type and the repair operation information corresponding to the third fault type are determined based on second fault factor information sent by the kitchen electric equipment to the cloud server, and the interrupt repair guiding interface is determined based on the third fault type and the repair operation information corresponding to the third fault type.
  8. 8. An internet of things repair system, characterized by being applied to a target terminal, the system comprising: The information acquisition module is used for acquiring first fault factor information corresponding to each target terminal and the kitchen electric equipment under the condition that networking response failure information sent by the kitchen electric equipment is received, wherein the first fault factor information comprises information generated in the networking response failure process of the kitchen electric equipment and factor information influencing the networking response of the kitchen electric equipment; The fault identification module is used for sending the first fault factor information to a cloud server so that the cloud server can conduct fault identification based on the first fault factor information to obtain a target fault type and repair operation information corresponding to the target fault type; The information receiving module is used for receiving the target fault type and the repair operation information sent by the cloud server; The guide display module is used for displaying a repair guide interface, and the repair guide interface is determined based on the target fault type and the repair operation information.
  9. 9. The internet of things diagnosis method is characterized by being applied to a cloud server, and comprises the following steps: the method comprises the steps of receiving first fault factor information sent by a target terminal, wherein the first fault factor information comprises information generated in the network response failure process of the kitchen electrical equipment and factor information affecting the network response of the kitchen electrical equipment; Performing fault identification based on the first fault factor information to obtain a target fault type; Determining repair operation information corresponding to the target fault type; And sending the target fault type and the repair operation information to the target terminal so that the target terminal displays a repair guidance interface, wherein the repair guidance interface is determined based on the target fault type and the repair operation information.
  10. 10. An internet of things diagnostic system, characterized by being applied to a cloud server, the system comprising: The system comprises a factor receiving module, a factor processing module and a target terminal, wherein the factor receiving module is used for receiving first fault factor information sent by the target terminal, and the first fault factor information comprises information generated in the network response failure process of the kitchen electrical equipment and factor information influencing the network response of the kitchen electrical equipment; The fault identification module is used for carrying out fault identification based on the first fault factor information to obtain a target fault type; the operation determining module is used for determining repair operation information corresponding to the target fault type; And the information sending module is used for sending the target fault type and the repair operation information to the target terminal so as to enable the target terminal to display a repair guidance interface, and the repair guidance interface is determined based on the target fault type and the repair operation information.

Description

Internet of things repairing method and system and Internet of things diagnosis method and system Technical Field The application relates to the technical field of intelligent kitchen electricity, in particular to an Internet of things repairing method and system and an Internet of things diagnosis method and system. Background In the prior art, the intelligent kitchen electric equipment needs to be networked by means of a Wi-Fi module of a mobile terminal such as a mobile phone terminal, but the intelligent kitchen electric equipment can generate networking faults in the networking process, and in the case of networking faults, the intelligent kitchen electric equipment usually relies on manual troubleshooting and maintenance, and the maintenance process is complicated, certain speciality is needed for maintenance staff, and the maintenance difficulty is high due to the fact that the manual troubleshooting and maintenance mode is relied on. Disclosure of Invention Aiming at the problems in the prior art, the application aims to identify the networking faults through the cloud, so that a repair guidance interface is displayed, and the maintenance complexity and difficulty are reduced. In order to solve the above problems, the present application provides a method for repairing internet of things, which is applied to a target terminal, and the method comprises: Under the condition that networking response failure information sent by kitchen electric equipment is received, first fault factor information corresponding to each target terminal and the kitchen electric equipment is collected, wherein the first fault factor information comprises information generated in the networking response failure process of the kitchen electric equipment and factor information influencing the networking response of the kitchen electric equipment; The first fault factor information is sent to a cloud server, so that the cloud server performs fault identification based on the first fault factor information to obtain a target fault type and repair operation information corresponding to the target fault type; Receiving the target fault type and the repair operation information sent by the cloud server; and displaying a repair guidance interface, wherein the repair guidance interface is determined based on the target fault type and the repair operation information. In the embodiment of the application, the target fault type comprises a first fault type which can be independently repaired by a user, the repair operation information corresponding to the first fault type comprises at least one piece of information to be executed, the at least one piece of information to be executed comprises an execution sequence of at least one piece of content to be executed and prompt information of the at least one piece of content to be executed, and the display repair guidance interface comprises: displaying prompt information of the current content to be executed corresponding to the current execution sequence on the repair guidance interface; responding to the execution operation of the current content to be executed, and sending a networking request to the kitchen electric equipment under the condition that the current content to be executed is successfully executed; and under the condition that the networking response success information sent by the kitchen electric equipment is received, displaying restoration success prompt information on the restoration guide interface. In an embodiment of the present application, after the response to the executing operation on the current content to be executed and the successful execution of the current content to be executed, the method further includes: Determining the next content to be executed as the current content to be executed, wherein the execution sequence of the next content to be executed is positioned behind the execution sequence of the current content to be executed, and the execution sequence of the next content to be executed is adjacent to the execution sequence of the current content to be executed; And repeatedly executing, namely displaying prompt information of the current to-be-executed content corresponding to the current execution sequence on the repair guiding interface until the response to the execution operation of the current to-be-executed content is successful, and transmitting a networking request to the kitchen electric equipment until networking response success information transmitted by the kitchen electric equipment is received, or the current to-be-executed content does not exist next to-be-executed content and the current to-be-executed content correspondingly receives the networking response failure information. In an embodiment of the present application, the method further includes: Displaying repair failure prompt information on the repair guidance interface under the condition that the current content to be executed does not exist next content to be execut