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CN-122027742-A - Processing method, system and medium for automatic outbound call of electric pin

CN122027742ACN 122027742 ACN122027742 ACN 122027742ACN-122027742-A

Abstract

The application provides a method, a system and a medium for processing an automatic outbound of an electric pin, wherein the method comprises the steps of selecting outbound cases to be processed by a target seat in a personal case pool, generating an outbound case list, creating an automatic outbound main task, starting the outbound case list, carrying out strategy verification on the outbound case list, generating a target case list after verification, sequentially selecting a preset number of target cases in the target case list in sequence, placing the target cases in an automatic dialing queue for sequential automatic dialing, updating the dialing task state in real time in the dialing process, storing call related information and generating statistical abstract information in real time, periodically scanning whether all cases in the automatic dialing queue are outbound, updating the outbound task state of the target seat after the automatic outbound is determined, and sending the statistical abstract information to the target seat.

Inventors

  • ZHENG WENQUAN

Assignees

  • 上海数禾信息科技有限公司

Dates

Publication Date
20260512
Application Date
20251223

Claims (10)

  1. 1. A method for handling an automated outgoing call for an electrical outlet, the method comprising: selecting an outbound case to be processed by a target seat in a personal case pool, generating an outbound case list, creating an automatic outbound master task and starting the automatic outbound master task; Performing policy verification on the outbound case list, and generating a target case list after verification is passed; sequentially selecting a preset number of target cases in the target case list in sequence, and placing the target cases in an automatic dialing queue for sequential automatic dialing; Updating the state of the dialing task in real time in the dialing process, storing the related information of the call and generating the statistical summary information in real time; And regularly scanning whether all cases in the automatic dialing queue are outbound, updating the outbound task state of the target seat after determining that the automatic outbound is finished, and sending the statistical summary information to the target seat.
  2. 2. The method for handling an automated outgoing call for an electric outlet according to claim 1, wherein the performing policy check on the outgoing call case list and generating a target case list after the policy check is passed includes: performing first verification on the authority and the case state of the outbound case, marking the outbound case which is not passed by the first verification as non-dialable, and removing the outbound case from the outbound case list; determining whether the outbound case after the first check passes has an existing dialing task or not; After determining that the existing dialing task does not exist in the outbound case, calling a strategy system to perform second check on the dialing frequency, the dialing time and the blacklist of the outbound case; marking the outbound cases which do not pass the second verification as non-dialable, removing the outbound cases from the outbound case list, and generating the target case list from the outbound cases which pass the second verification.
  3. 3. The method for processing an electric pin automatic outbound call according to claim 1, wherein updating a status of a dialing task in real time during a dialing process, saving call related information and generating statistical summary information in real time comprises: after automatic calling is initiated, correspondingly popping out an outbound panel to the target seat, wherein the outbound panel at least comprises a dialing task list; acquiring a key event in a calling process, performing circulation according to the state of the key event to change the current state of the dialing task, and updating the dialing task list in the outbound panel in real time; After determining that the current dialing task hangs up according to the key event, obtaining the result information and call record of the current dialing task; Generating the statistical summary information according to the result information and the call record, and filling in a summary popup window popped up by the target seat; The result information comprises ringing time length, call time length and hang-up party of the dialing task.
  4. 4. The method for processing an electric latch automatic outbound call according to claim 3, wherein the generating the statistical summary information according to the result information and the call record comprises: Acquiring corresponding session nodes according to the call record, wherein the session nodes comprise opening white, product introduction, flow guidance and offer information which are sequentially arranged; after extracting the information of each session node and converting the information into text description, generating a call summary; and generating the statistical abstract information according to the ringing time length, the call time length, the hang-up party and the call junction correspondence.
  5. 5. The method for handling an electric pin automated outbound call according to claim 1, wherein updating the outbound task state of the target agent after determining that the automatic outbound call is completed and transmitting the statistical summary information to the target agent comprises: After the dialing tasks in the automatic dialing queue are all dialed, changing the flow state of the outbound task of the target seat to be ended; And acquiring total task number, dialed task number and switch-on task number according to the statistical summary information, and sending the total task number, the dialed task number and the switch-on task number to the target seat.
  6. 6. The method for processing an automatic outgoing call of an electric pin according to claim 1, wherein in a task dialing process, the automatic outgoing call is suspended when a suspension scene is encountered, and non-self cases and case-forming cases are automatically filtered after the recovery; The pause scene at least comprises at least one of in-call, active pause, page abnormality, network interruption and ESphone closing.
  7. 7. The method of claim 6, wherein the target agent supports automatic outbound only when the operating state is ready and case screening is in person follow-up.
  8. 8. The method of handling an electrical pin automated outbound call according to any one of claims 1 to 7, further comprising: And continuously carrying out automatic outbound on the cases which do not finish outbound in the target case list until all the cases in the target case list finish automatic outbound.
  9. 9. A system for handling an automated call-out of an electrical outlet, comprising: The starting module is used for generating an outbound case list after selecting outbound cases to be processed by the target seat in the personal case pool, creating an automatic outbound master task and starting; The verification module is used for carrying out strategy verification on the outbound case list and generating a target case list after verification is passed; The dialing module is used for sequentially selecting a preset number of target cases in the target case list and placing the target cases in an automatic dialing queue for sequential automatic dialing; the statistics module is used for updating the state of the dialing task in real time in the dialing process, storing the related information of the call and generating statistics abstract information in real time; the sending module is used for regularly scanning whether all cases in the automatic dialing queue are outbound, updating the outbound task state of the target seat after determining that the automatic outbound is finished, and sending the statistical summary information to the target seat.
  10. 10. A computer-readable storage medium, on which a computer program is stored, characterized in that the program, when executed, implements the method for handling electric pin automated outbound calls according to any one of claims 1 to 8.

Description

Processing method, system and medium for automatic outbound call of electric pin Technical Field The application belongs to the technical field of big data, relates to an electric pin outbound method, and particularly relates to a method, a system and a medium for processing electric pin automatic outbound. Background Current electrical marketing systems rely on manual dialing, recording call results, sorting customer feedback, and other operations. The system is time-consuming and error-prone, especially when a large number of cases are processed, the efficiency is low, consistency is difficult to ensure, in the face of sudden conditions such as network interruption, browser closing, soft telephone (ESPhone) abnormality and the like, manual reinitiation is needed, operation continuity is affected, the outbound state in the conversation process is not synchronous timely, if an agent actively pauses or accidentally interrupts conversation, the system cannot intelligently judge whether to continue outbound, flow interruption or resource idling is caused, in addition, the real-time progress situation of dialing is unknown, the agent is difficult to quickly master the current outbound progress and task to be processed, and the working efficiency of operators is difficult to effectively improve. With the rapid development of artificial intelligence, big data and CTI (computer telephony integration) technologies, the demand for automation and intelligence in the electric marketing industry is increasing. The market is in need of an automatic outbound function capable of synchronizing states in real time, flexibly creating dialing tasks, conveniently registering call nodules, flexibly configuring strategies and stably coping with anomalies. Disclosure of Invention The application aims to provide a method, a system and a medium for processing an automatic outbound of an electric pin, which are used for solving the problems that the working efficiency is affected by manual dialing and the stability is poor in the prior art. In a first aspect, the present application provides a method for handling an automated outgoing call for an electrical outlet, the method comprising: selecting an outbound case to be processed by a target seat in a personal case pool, generating an outbound case list, creating an automatic outbound master task and starting the automatic outbound master task; Performing policy verification on the outbound case list, and generating a target case list after verification is passed; sequentially selecting a preset number of target cases in the target case list in sequence, and placing the target cases in an automatic dialing queue for sequential automatic dialing; Updating the state of the dialing task in real time in the dialing process, storing the related information of the call and generating the statistical summary information in real time; And regularly scanning whether all cases in the automatic dialing queue are outbound, updating the outbound task state of the target seat after determining that the automatic outbound is finished, and sending the statistical summary information to the target seat. In an implementation manner of the first aspect, the performing policy verification on the outbound case list, and generating a target case list after verification is passed, includes: performing first verification on the authority and the case state of the outbound case, marking the outbound case which is not passed by the first verification as non-dialable, and removing the outbound case from the outbound case list; determining whether the outbound case after the first check passes has an existing dialing task or not; After determining that the existing dialing task does not exist in the outbound case, calling a strategy system to perform second check on the dialing frequency, the dialing time and the blacklist of the outbound case; marking the outbound cases which do not pass the second verification as non-dialable, removing the outbound cases from the outbound case list, and generating the target case list from the outbound cases which pass the second verification. In an implementation manner of the first aspect, the updating the state of the dialing task in real time during the dialing process, saving the call related information and generating the statistical summary information in real time includes: after automatic calling is initiated, correspondingly popping out an outbound panel to the target seat, wherein the outbound panel at least comprises a dialing task list; acquiring a key event in a calling process, performing circulation according to the state of the key event to change the current state of the dialing task, and updating the dialing task list in the outbound panel in real time; After determining that the current dialing task hangs up according to the key event, obtaining the result information and call record of the current dialing task; Generating the statistical summary informat