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CN-122028051-A - Call assistance method, device, computer program and electronic equipment

CN122028051ACN 122028051 ACN122028051 ACN 122028051ACN-122028051-A

Abstract

According to the call auxiliary method, the call auxiliary device, the computer program and the electronic equipment, the traditional two-party call mode is broken through by constructing a calling-called-agent three-party media channel architecture, an agent is introduced in a call stage to replace a called party to call with a calling party, the agent is used for identifying abnormal calls and controlling hang-up, the blank of a traditional black-and-white list mechanism in the aspect of actively intercepting the abnormal calls is filled, and the probability that a user is disturbed by the abnormal calls is further reduced.

Inventors

  • ZHANG JING

Assignees

  • 咪咕音乐有限公司
  • 咪咕文化科技有限公司
  • 中国移动通信集团有限公司

Dates

Publication Date
20260512
Application Date
20251230

Claims (10)

  1. 1. A call assistance method, wherein the method is applied to a communication platform, and comprises: responding to a call request sent by a calling party, and obtaining first call data of the calling party, wherein the first call data comprises at least one of voiceprints of at least one piece of voice data sent by the calling party, and text data corresponding to the voice data; Calling a preset agent based on the first call data so that the agent calculates the probability that the calling party is an abnormal calling party based on at least one of the voiceprint and the text data; And processing the call request according to the first call data, the probability and a preset threshold value.
  2. 2. The method of claim 1, wherein the method further comprises: And sending the text data, the calling number, the calling time of the call request and the probability to a called party in the call request.
  3. 3. The method of claim 1, wherein the processing the call request according to the first call data, the probability, and a preset threshold comprises: Obtaining a reply voice returned by the intelligent agent, wherein the reply voice is generated according to the first call data when the probability of the intelligent agent is smaller than or equal to a preset threshold value; sending the reply voice to the calling party; and under the condition that the second call data of the calling party is acquired, returning and executing the operation of acquiring the probability that the calling party is an abnormal calling party, which is output by the intelligent body, based on the second call data until the number of times that the probability that the intelligent body continuously outputs is smaller than or equal to the threshold reaches a first preset number of times, and sending a call reminding instruction to a called party in the call request, or under the condition that the probability that the intelligent body outputs is larger than the threshold, intercepting the call request.
  4. 4. The method of claim 1, wherein the processing the call request according to the first call data, the probability, and a preset threshold comprises: obtaining a reply voice returned by the intelligent agent, wherein the reply voice is generated by the intelligent agent according to the first call data; sending the reply voice to the calling party; And under the condition that the second call data of the calling party is acquired, returning and executing the operation of acquiring the probability that the calling party is an abnormal calling party output by the intelligent body based on the second call data until the total number of times that the probability of the output of the intelligent body is larger than the threshold reaches a second preset number of times, intercepting the call request, or until the total number of times that the probability of the output of the intelligent body is smaller than or equal to the threshold reaches a first preset number of times, and sending a call reminding instruction to a called party in the call request.
  5. 5. The method of claim 1, wherein the method further comprises: in the process of calling and called calls, responding to a problem instruction sent by the calling or the called, and acquiring third call data of the called and/or the calling; Calling the intelligent agent based on the third session data to acquire a reply text generated by the intelligent agent according to the third session data; and returning the reply text to the called terminal and/or the calling terminal and displaying.
  6. 6. The method of claim 2, wherein the method further comprises: in response to receiving an abnormal call hanging-up instruction sent by the called party, determining that the identification result of the calling party is an abnormal calling party; And taking the calling number, the voiceprint of at least one piece of voice data sent by the calling, the text data corresponding to the voice data, the identification result and the calling time as training samples of the intelligent agent.
  7. 7. A call assistance device, the device being applied to a communication platform, comprising: The response module is used for responding to a call request sent by a calling party and obtaining first call data of the calling party, wherein the first call data comprises at least one of voiceprints of at least one piece of voice data sent by the calling party and text data corresponding to the voice data; The identification module is used for calling a preset agent based on the first call data so that the agent calculates the probability that the calling party is an abnormal calling party based on at least one of the voiceprint and the text data; And the processing module is used for processing the call request according to the first call data, the probability and a preset threshold value.
  8. 8. An electronic device comprising a processor and a memory communicatively coupled to the processor; The memory stores computer-executable instructions; the processor executes computer-executable instructions stored in the memory to implement the method of any one of claims 1-6.
  9. 9. A computer readable storage medium having stored therein computer executable instructions which when executed by a processor are adapted to carry out the method of any one of claims 1-6.
  10. 10. A computer program product comprising a computer program which, when executed by a processor, implements the method of any of claims 1-6.

Description

Call assistance method, device, computer program and electronic equipment Technical Field The present disclosure relates to the field of communications technologies, and in particular, to a call supporting method, a call supporting device, a computer program, and an electronic device. Background With the development of mobile communication technology, mobile communication gradually becomes one of the main communication tools, and users communicate with other users using mobile terminals through mobile terminals such as mobile phones, so as to realize high-quality, low-delay and long-distance communication. The party initiating the call is called a caller, and the receiver is called a callee. However, some users can borrow the convenience of mobile communication, and initiate abnormal communication to other users for marketing, fraud and other purposes, which greatly influences the experience of other users. In the prior art, in order to intercept an abnormal call, a communication platform usually identifies an abnormal calling number that initiates the abnormal call according to a mark of a called user on the calling number and an abnormal number library determined by a platform operator based on reporting or a preset rule, and intercepts the call initiated by the abnormal calling number. However, in the current abnormal call interception method, depending on the post-mark, the called user still has the risk of being disturbed by the abnormal call. Disclosure of Invention The present specification aims to solve at least one of the technical problems in the related art to some extent. For this reason, a first object of the present specification is to propose a call assisting method. A second object of the present specification is to provide a call supporting apparatus. A third object of the present specification is to propose an electronic device. A fourth object of the present specification is to propose a computer readable storage medium. A fifth object of the present description is to propose a computer programme product. To achieve the above object, an embodiment of a first aspect of the present disclosure provides a call assistance method, where the method is applied to a communication platform, and includes: responding to a call request sent by a calling party, and obtaining first call data of the calling party, wherein the first call data comprises at least one of voiceprints of at least one piece of voice data sent by the calling party, and text data corresponding to the voice data; Calling a preset agent based on the first call data so that the agent calculates the probability that the calling party is an abnormal calling party based on at least one of the voiceprint and the text data; And processing the call request according to the first call data, the probability and a preset threshold value. To achieve the above object, an embodiment of a second aspect of the present disclosure provides a call auxiliary device, where the device is applied to a communication platform, and includes: The response module is used for responding to a call request sent by a calling party and obtaining first call data of the calling party, wherein the first call data comprises at least one of voiceprints of at least one piece of voice data sent by the calling party and text data corresponding to the voice data; The identification module is used for calling a preset agent based on the first call data so that the agent calculates the probability that the calling party is an abnormal calling party based on at least one of the voiceprint and the text data; And the processing module is used for processing the call request according to the first call data, the probability and a preset threshold value. To achieve the above object, an embodiment of a third aspect of the present specification proposes an electronic device, including a processor, and a memory communicatively connected to the processor; The memory stores computer-executable instructions; The processor executes computer-executable instructions stored in the memory to implement the method as described in the embodiments of the first aspect above. To achieve the above object, an embodiment of a fourth aspect of the present specification proposes a computer-readable storage medium having stored therein computer-executable instructions for implementing the method according to the embodiment of the first aspect, when the computer-executable instructions are executed by a processor. To achieve the above object, an embodiment of a fifth aspect of the present specification proposes a computer program product comprising a computer program which, when executed by a processor, implements the method according to the embodiment of the first aspect. According to the call auxiliary method, the call auxiliary device, the computer program and the electronic equipment, the traditional two-party call mode is broken through by constructing a calling-called-agent three-party media chan