CN-122029131-A - Information processing method, computer program, and information processing apparatus

Abstract

An information processing method and the like capable of automatically proposing an answer to a query relating to a drainage processing system are provided. The information processing method is performed by a computer, and the method includes receiving a question relating to a drainage system from a user, acquiring operation information relating to an operation of the drainage system, inputting the received question and the acquired operation information into a language processing model using the question relating to the drainage system and the operation information relating to the operation of the drainage system, acquiring an answer, and providing the acquired answer.

Inventors

• MAEDA TAIJU

Assignees

• 住友化学株式会社

Dates

Publication Date

20260512

Application Date

20241018

Priority Date

20231020

Claims (12)

1. 1. An information processing method, the following processing is executed by a computer: Receiving a question from a user regarding the drainage treatment system, Acquiring operation information related to the operation of the drainage treatment system, Inputting the received question and the obtained operation information to a language processing model using the question related to the drainage processing system and the operation information related to the operation of the drainage processing system, obtaining an answer, Providing the retrieved answer.
2. 2. The information processing method according to claim 1, wherein, The questions comprise questions relating to a fault of the drainage treatment system, and the answers comprise a response method for resolving the fault.
3. 3. The information processing method according to claim 1 or 2, wherein, The language processing model generates the answer including the type of the additive or the answer including the type of the additive and the addition condition based on the output information from the model, and the model outputs the type of the additive or the type of the additive and the addition condition used in the drainage processing system when the detection information detected by the detection device provided in the drainage processing system is input thereto.
4. 4. The information processing method according to any one of claims 1 to 3, wherein, The answer contains a response method for addressing the failure of the drainage treatment system, In the information processing method of the present invention, Determining whether to accept the execution request of the coping method, When an execution request is received, a control command based on the coping method is output to the drainage treatment system.
5. 5. The information processing method according to any one of claims 1 to 4, wherein, The operation information includes at least one of operation state information indicating an operation state of the drainage treatment system, detection information detected by a detection device provided in the drainage treatment system, and additive information related to an additive used in the drainage treatment system.
6. 6. The information processing method according to any one of claims 1 to 5, wherein, The answer contains control information for controlling the operation of the drainage treatment system or the kind of additive used in the drainage treatment system.
7. 7. The information processing method according to any one of claims 1 to 6, wherein, The answer contains the type of additive used in the drainage treatment system and the addition conditions.
8. 8. The information processing method according to any one of claims 1 to 7, wherein, The information processing method further provides information related to other questions and answers associated with the question.
9. 9. The information processing method according to any one of claims 1 to 8, wherein, Generating screen information in which the answer is displayed in text form in a 1 st area, a control instruction for instructing the drainage treatment system to control in accordance with the answer is displayed in a2 nd area, the operation information is displayed in a 3 rd area, Providing the generated picture information.
10. 10. The information processing method according to any one of claims 1 to 9, wherein, The drainage treatment system is a system using an activated sludge process.
11. 11. A computer program for causing a computer to execute the following process: Receiving a question from a user regarding the drainage treatment system, Acquiring operation information related to the operation of the drainage treatment system, Inputting the received question and the obtained operation information to a language processing model using the question related to the drainage processing system and the operation information related to the operation of the drainage processing system, obtaining an answer, Providing the retrieved answer.
12. 12. An information processing apparatus includes a control unit that performs: Receiving a question from a user regarding the drainage treatment system, Acquiring operation information related to the operation of the drainage treatment system, Inputting the received question and the obtained operation information to a language processing model using the question related to the drainage processing system and the operation information related to the operation of the drainage processing system, obtaining an answer, Providing the retrieved answer.

Description

Information processing method, computer program, and information processing apparatus Technical Field The present invention relates to an information processing method, a computer program, and an information processing apparatus. Background As a treatment system for wastewater or public sewage discharged from food factories, chemical factories, or the like, a wastewater treatment system using an activated sludge process is widely used. In a wastewater treatment system using an activated sludge process, wastewater to be treated is caused to flow into a treatment tank, and aeration treatment is performed to supply oxygen to a plurality of aerobic microorganisms (activated sludge) existing in the treatment tank. Organic contaminants contained in the wastewater in the treatment tank are decomposed by the action of aerobic microorganisms, thereby purifying the wastewater. Techniques for assisting in the operation management of a wastewater treatment system using such an activated sludge process are also disclosed. For example, patent document 1 discloses a method for diagnosing a drainage treatment facility, which can appropriately grasp the condition of activated sludge in the drainage treatment facility by measuring only a predetermined index and inputting the measurement result. Prior art literature Patent literature Patent document 1 International publication No. 2020/183576 Disclosure of Invention Problems to be solved by the invention The technique described in patent document 1 has a problem that it cannot cope with each inquiry generated in the drainage treatment system. In a drainage treatment system, the state of drainage or activated sludge is often changed due to various reasons, and thus, a user inquiry about these treatments is generated. The responsible person should deal with individually at each inquiry, and the burden of the person is large. Such problems are not limited to the drainage treatment system using the activated sludge method, and may also exist in the whole drainage treatment system using various methods. An object of the present disclosure is to provide an information processing method or the like capable of automatically proposing an answer to a query relating to a drainage processing system. Means for solving the problems An information processing method according to one aspect of the present disclosure is a method for executing a process of receiving a question relating to a drain processing system from a user, acquiring operation information relating to an operation of the drain processing system, inputting the received question and the acquired operation information into a language processing model using the question relating to the drain processing system and the operation information relating to the operation of the drain processing system, acquiring an answer, and providing the acquired answer. A computer program according to one aspect of the present disclosure causes a computer to receive a question relating to a drain treatment system from a user, acquire operation information relating to an operation of the drain treatment system, input the received question and the acquired operation information into a language processing model using the question relating to the drain treatment system and the operation information relating to the operation of the drain treatment system, acquire an answer, and provide the acquired answer. An information processing device according to one aspect of the present disclosure includes a control unit that receives a question relating to a drain processing system from a user, acquires operation information relating to an operation of the drain processing system, inputs the received question and the acquired operation information into a language processing model that uses the question relating to the drain processing system and the operation information relating to the operation of the drain processing system, acquires a response, and provides the acquired response. Effects of the invention According to the present disclosure, an answer to a query related to a drainage treatment system can be automatically presented. Drawings Fig. 1 is a schematic diagram of a management system. Fig. 2 is a block diagram showing the structure of the information processing apparatus. Fig. 3 is a diagram showing an example of the content of the information stored in the drainage processing DB. Fig. 4 is a block diagram showing the configuration of the terminal device. Fig. 5 is a block diagram showing the configuration of the control device. Fig. 6 is an explanatory diagram showing an outline of the language processing model. Fig. 7 is a schematic diagram showing an example of an answer screen displayed on the display unit of the terminal device. Fig. 8 is a flowchart showing an example of the processing procedure executed by the management system. Fig. 9 is a block diagram showing the structure of an information processing apparatus according to embodiment 2. Fig