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EP-4736500-A1 - SYSTEM AND METHOD FOR ANALYZING NETWORK PERFORMANCE BASED ON CELL ID

EP4736500A1EP 4736500 A1EP4736500 A1EP 4736500A1EP-4736500-A1

Abstract

The present disclosure provides a system (108) and a method (300) for analyzing network performance based on the cell ID. By examining the specific cell's network performance, the system allows operators to identify and optimize any existing issues within that cell. The analysis is also extended to customer care support, providing agents with valuable information to address customer concerns related to the specific cell. The system analyzes various aspects of the network, including barring, congestion, outage, and interference, to identify potential issues and their corresponding resolutions. This analysis helps build trust between the operator and customers, improves customer satisfaction, and reduces call volume and costs for the company.

Inventors

  • BHATNAGAR, AAYUSH
  • BHATNAGAR, PRADEEP KUMAR
  • Sankaran, Sundaresh
  • AMBALIYA, Haresh B
  • DERE, Makarand Sushil
  • GUPTA, ANIL
  • JAIN, Aishwary
  • SINGH, VIKRAM

Assignees

  • Jio Platforms Limited

Dates

Publication Date
20260506
Application Date
20240521

Claims (20)

  1. 1. A system (108) for analyzing real-time performance of at least one network cell, said system (108) comprising: a receiving unit (220) configured to receive a location information of a user equipment using a location application programming interface (API); a memory (204) configured to store a plurality of predefined cell identities (IDs) and a plurality of cell location information corresponding to a plurality of network cells; at least one source configured to store a plurality of handover information and a plurality of signal quality metric information corresponding to said plurality of network cells; and a processing unit (208) configured to cooperate with said receiving unit (220), said memory (204), and said at least one source, and said processing unit (208) is further configured to: retrieve a cell ID corresponding to a network cell associated with said user equipment by using said received location information of said user equipment and said stored plurality of cell location information; identify at least one neighboring cell to said network cell associated with said user equipment, by utilizing a handover information corresponding to said retrieved cell ID; and analyze a plurality of performance attributes associated with said at least one neighboring cell and said network cell of said retrieved cell ID, by utilizing said plurality of signal quality metric information associated with said neighboring cells and said network cell of said retrieved cell ID.
  2. 2. The system (108) as claimed in claim 1, wherein said plurality of performance attributes include barring, outage, congestion, and interference.
  3. 3. The system (108) as claimed in claim 1, is further configured to determine at least one operative state of said network cell of said retrieved cell ID based on said analyzed plurality of performance attributes.
  4. 4. The system (108) as claimed in claim 3, wherein said at least one determined operative state is a congested state, a barred state, an outage state, and an interference state.
  5. 5. The system (108) as claimed in claim 3, is further configured to determine an extent of said at least one determined operative state and provide at least one resolution corresponding to said at least one determined operative state based on said determined extent.
  6. 6. The system (108) as claimed in claim 5, wherein, for determining said barred state, the processing unit (208) is configured to map said retrieved cell ID with a list having cell IDs corresponding to barred network cells in a network.
  7. 7. The system (108) as claimed in claim 5, wherein, for determining said outage state, the processing unit (208) is configured to map said retrieved cell ID with a list having cell IDs having active outage in said network stored in said memory.
  8. 8. The system (108) as claimed in claim 5, wherein, for determining said congested state, the processing unit (208) is configured to map said retrieved cell ID with a list having cell IDs corresponding to congested network cells in said network stored in said memory.
  9. 9. The system (108) as claimed in claim 5, wherein, for determining said interference state, the processing unit (208) is configured to map said retrieved cell ID with a list having cell IDs having interference stored in said memory.
  10. 10. The system (108) as claimed in claim 1, is configured to provide said at least one resolution by considering at least one or more of said at least one operative state, historical data representing reoccurrence of said at least one operative state, and current network conditions.
  11. 11. The system (108) as claimed in claim 1, wherein said handover information includes a number of handover attempts by said retrieved cell ID.
  12. 12. The system (108) as claimed in claim 1, wherein said at least one source is one of an operational support system (OSS), a unified data repository (UDR), and a plurality of network functions.
  13. 13. The system (108) as claimed in claim 1, wherein said plurality of signal quality metric information includes active barred site details, reference signal received power (RSRP), reference signal received quality (RSRQ), and signal-to-interference-plus-noise ratio (SINR).
  14. 14. The system (108) as claimed in claim 3, includes a display unit configured to display said at least one determined operative state of said network cell and said suggested at least one resolution.
  15. 15. The system (108) as claimed in claim 3, is configured to store said at least one determined operative state and said plurality of analyzed performance attributes in said memory along with a time stamp.
  16. 16. A method (300) of analyzing real-time performance of at least one network cell, said method comprising: receiving (302) a location information of a user equipment using a location application programming interface (API); retrieving (304) a cell ID corresponding to a network cell associated with said user equipment by using said received location information of said user equipment and a plurality of cell location information stored in a memory; identifying (306) at least one neighboring cell to said network cell associated with said user equipment, by utilizing a handover information corresponding to said retrieved cell ID; and analyzing (308) a plurality of performance attributes associated with said at least one neighboring cell and said network cell of said retrieved cell ID, by utilizing said plurality of signal quality metric information associated with said neighboring cells and said network cell of said retrieved cell ID.
  17. 17. The method (300) as claimed in claim 16, further comprising determining (310) at least one operative state of said network cell of said retrieved cell ID based on said plurality of analyzed performance attributes.
  18. 18. The method (300) as claimed in claim 17, further comprising determining an extent of said at least one determined operative state and provides at least one resolution corresponding to said at least one determined operative state based on said determined extent.
  19. 19. The method (300) as claimed in claim 16, further comprising storing a plurality of handover information and a plurality of signal quality metric information corresponding to said plurality of network cells in at least one source.
  20. 20. The method (300) as claimed in claim 19, wherein said handover information includes a number of handover attempts by said retrieved cell ID.

Description

SYSTEM AND METHOD FOR ANALYZING NETWORK PERFORMANCE BASED ON CELL ID RESERVATION OF RIGHTS [0001] A portion of the disclosure of this patent document contains material, which is subject to intellectual property rights such as but are not limited to, copyright, design, trademark, integrated circuit (IC) layout design, and/or trade dress protection, belonging to Jio Platforms Limited (JPL) or its affiliates (hereinafter referred as owner). The owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent files or records, but otherwise reserves all rights whatsoever. All rights to such intellectual property are fully reserved by the owner. FIELD OF INVENTION [0002] The present disclosure generally relates to systems and methods analyzing network performance in a wireless telecommunications network. More particularly, the present disclosure relates to a system and a method for analyzing network performance of cell id, to improve customer satisfaction. DEFINITION [0003] As used in the present disclosure, the following terms are generally intended to have the meaning as set forth below, except to the extent that the context in which they are used to indicate otherwise. [0004] The expression ‘operative state of a network cell’ used hereinafter in the specification refers to a current operational status or condition of a network cell. The operative state indicates whether the network cell is actively functioning, available for use by users, and capable of transmitting and receiving signals. In the context of cellular networks, the operative state of the network cell is crucial for providing uninterrupted communication services to subscribers within its coverage area. [0005] The expression ‘congested state’ used hereinafter in the specification refers to a condition in which a network cell experiences high levels of traffic or usage, resulting in decreased performance and potential delays or disruptions in communication for users within the coverage area of the network cell. [0006] The expression ‘barred state’ used hereinafter in the specification refers that access to a particular network cell is restricted or barred, often due to security measures, network configuration settings, or limitations imposed by the service provider. Mobile devices may be prevented from connecting to the network cell or accessing its services in this state. [0007] The expression ‘outage state’ used hereinafter in the specification refers to a condition where a network cell is temporarily or completely unavailable for communication services. This could be due to technical issues, equipment failure, maintenance activities, or external factors such as severe weather conditions. [0008] The expression ‘coverage state’ used hereinafter in the specification refers to quality of signal coverage provided by a network cell within its designated area. A cell in a "good coverage state" indicates that it is effectively providing signal coverage to mobile devices within its intended range, while a "poor coverage state" suggests areas where signal strength may be weaker or intermittent. [0009] The expression ‘interference state’ used hereinafter in the specification refers to a condition where unwanted signals or electromagnetic interference degrade the quality of communication within a network cell. Interference can arise from various sources such as nearby electronic devices, competing wireless networks, or environmental factors, leading to reduced signal strength and potential communication errors. [0010] The expression ‘extent of the determined operative state’ used hereinafter in the specification refers to a degree or level to which a particular cellular network cell is functioning or operational. [0011] These definitions are in addition to those expressed in the art. BACKGROUND OF THE INVENTION [0012] The following description of the related art is intended to provide background information pertaining to the field of the disclosure. This section may include certain aspects of the art that may be related to various features of the present disclosure. However, it should be appreciated that this section is used only to enhance the understanding of the reader with respect to the present disclosure, and not as admission of the prior art. [0013] In today's highly connected world, reliable network performance is crucial for smooth communication and efficient data transmission. Mobile network operators strive to provide optimal network performance to their customers, ensuring seamless connectivity and high-quality services. [0014] Traditional methods for analyzing network performance have relied on a combination of manual inspections, drive testing, key performance indicators (KPIs), network monitoring tools, field technicians, and customer complaints. These methods provide valuable insights into network performance but often require significa