EP-4740442-A1 - METHOD AND SYSTEM FOR MANAGING CALL REGISTRATION SERVICE

EP4740442A1EP 4740442 A1EP4740442 A1EP 4740442A1EP-4740442-A1

Abstract

The present disclosure relates to a system (300) and a method (400) for managing a Call Registration Service (CRS) The system (300) includes a call monitoring module (220) retrieves a call initiated by a user to an assigned number representative of the CRS. The system (300) includes a call terminating module (225) terminates the retrieved call from the remote server (104) subsequent to expiration of a pre-defined time period. The system (300) includes a call management module (230) captures at least one of, call details and at least one call attribute. The system (300) includes an accessing module (235) accesses from a database (245), at least one response content from a plurality of response content. The system (300) includes a transceiver (240) transmits the response content to a User Equipment (UE) (102) of the user to allow the user to select one or more specific services.

Inventors

BHATNAGAR, AAYUSH
BISHT, BIRENDRA
SINGH, HARBINDER
GUPTA, SANDEEP
KUMAR, ABHAY
Reddy, Srikanth P

Assignees

Jio Platforms Limited

Dates

Publication Date: 20260513
Application Date: 20240627

Claims (13)

1. A method (500) for managing a Call Registration Service (CRS), the method (500) comprises the steps of: retrieving (502), by one or more processors (202), a call initiated by a user to an assigned number representative of the CRS, the call retrieved from a remote server (104); terminating (504), by the one or more processors (202), the retrieved call from the remote server (104) subsequent to expiration of a pre-defined time period; capturing (506), by the one or more processors (202), at least one of, call details and at least one call attributes pertaining to the call initiated by the user to the assigned numbers; accessing (508), by the one or more processors (202), from a database (245), at least one response content from a plurality of response content related to at least one of, the assigned numbers, the call details and the at least one call attributes; and transmitting (510), by the one or more processors (202), the at least one response content to a User Equipment (UE) (102) of the user to allow the user to select one or more specific services.
2. The method (500) as claimed in claim 1, wherein the CRS enables the user to call the assigned numbers and register for specific services.
3. The method (500) as claimed in claim 1, wherein the assigned numbers is at least one of, a toll-free number.
4. The method (500) as claimed in claim 1, wherein the call details include at least one of, user details including mobile number and a user ID, location coordinates from where the call is initiated and time stamp of the call.
5. The method (500) as claimed in claim 1, wherein the response content includes at least one of, advertisements, selectable voting and opinion menu and selectable voice message.
6. The method (500) as claimed in claim 1, wherein the one or more processors (202), transmit the at least one response content to the UE (102) utilizing one or more techniques, wherein the one or more techniques include at least one of: transmit, a Short Message Service (SMS) to the UE (102) containing the at least one response content; initiate, a call with the UE (102) and announce the at least one response content via the call; and initiate, a call with the UE (102) and establish a connection with an Interactive Voice Response (IVR) bridge to receive the user’s one or more inputs to the at least one response content via the UE (102) as Dual Tone Multi Frequency (DTMF) digits and subsequent to receiving the user’s one or more inputs, connect the user with an agent to service the user pertaining to the user’s one or more inputs.
7. The method (500) as claimed in claim 1, wherein the at least one call attribute includes user’s intention to avail one or more specific services by providing one or more inputs via the UE (102) during a call session from the user to the assigned numbers.
8. The method (500) as claimed in claim 1, wherein the method (500) further comprises the steps of: dynamically modifying, by the one or more processors (202), in real time, the at least one of, at least a part of the response content, at least a part of the user details and the at least a part of the assigned numbers, in response to receiving a modification request from an enterprise administrator; and storing, by the one or more processors (202), the dynamically modified at least the part of the response content, at least the part of the user details and at least the part of the assigned numbers for future use.
9. The method (500) as claimed in claim 8, wherein the one or more processors (202), is configured to add in real time, one or more new response contents at the database (245) based on receiving the modification request from the enterprise administrator pertaining to hosting new events including at least one of, selectable voting and opinion menu which are not pre-existing at the database (245).
10. The method (500) as claimed in claim 1, wherein the step of, accessing, from a database (245), at least one response content from a plurality of response content related to at least one of, the assigned numbers, the call details and the at least one call attributes, includes the steps of: checking, by the one or more processors (202), availability of the at least one response content at the database (245) which is related to the at least one of, the assigned numbers, the call details and the at least one call attributes; accessing, by the one or more processors (202), from the database (245), the at least one response content from the plurality of response content which is related to the at least one of, the assigned numbers, the call details and the at least one call attributes if determined availability of the related at least one response content at the database (245); and notifying, by the one or more processors (202), an enterprise administrator of non-availability of the related response content if determined non-availability of the related response content at the database (245).
11. A system (300) for managing a Call Registration Service (CRS), the system (300) comprising: a call monitoring module (220) configured to retrieve, a call initiated by a user to an assigned number representative of the CRS, the call retrieved from a remote server (104); a call terminating module (225) configured to terminate, the retrieved call from the remote server (104) subsequent to expiration of a predefined time period; a call management module (230) configured to capture, at least one of, call details and at least one call attribute pertaining to the call initiated by the user to the assigned numbers; an accessing module (235) configured to access, from a database (245), at least one response content from a plurality of response content related to at least one of, the assigned numbers, the call details and the at least one call attributes; and a transceiver (240) configured to transmit, the response content to a User Equipment (UE) (102) of the user to allow the user to select one or more specific services.
12. A User Equipment (UE) (102), comprising: one or more primary processors (305) communicatively coupled to one or more processors (202), the one or more primary processors (305) coupled with a memory (310), wherein said memory (310) stores instructions which when executed by the one or more primary processors (305) causes the UE (102) to: transmit, a call from a user via an interface module to a remote server (104), in order to register for specific call registration service; transmit, location coordinates from where the call is initiated to the one or more processors (202); and wherein the one or more processors (202) is further configured to perform the method as claimed in claim 1.
3. A non-transitory computer-readable medium having stored thereon computer- readable instructions that, when executed by a processor (205), causes the processor (205) to: retrieve, a call initiated by a user to an assigned number representative of the CRS, the call retrieved from a remote server (104); terminate, the retrieved call from the remote server (104) subsequent to expiration of a pre-defined time period; capture, at least one of, call details and at least one call attribute pertaining to the call initiated by the user to the assigned numbers; access, from a database (245), at least one response content from a plurality of response content related to at least one of, the assigned numbers, the call details and the at least one call attributes; and transmit, the response content to a User Equipment (UE) (102) of the user to allow the user to select one or more specific services.

Description

METHOD AND SYSTEM FOR MANAGING CALL REGISTRATION SERVICE FIELD OF THE INVENTION [0001] The present invention generally relates to communication networks, and more particularly relates to managing a call registration service in an enterprise telephony communication network. BACKGROUND OF THE INVENTION [0002] The current enterprise telephone management system is a sophisticated telecommunications solution designed to handle the communication needs of businesses and enterprises. It serves as a central platform for managing and facilitating voice-based communication within the enterprise, providing advanced features and functionality to improve productivity and efficiency. [0003] Further the current enterprise telephone management system manages or controls the access rights for each fixed telephone device within the telephone network. The access rights are usually pre-defined and set for each fixed telephone device. However, the drawback of the existing management system is the access rights for each fixed telephone device are fixed and cannot be changed in real-time. [0004] Further the existing telephone networks are configured to deal with fixed telephone devices using a combination of hardware and software system. The fixed telephone device may connect with external number or extensions within the enterprise using conventional fiber optics of VoIP. [0005] Further the current enterprise telephone management system usually relies on Private Branch Exchange (PBX). The PBX is the core component responsible for call routing and handling within the enterprise. It connects internal extensions, manages call transfers, and facilitates other call management features. Further Unified Communications (UC) software integrates various communication channels, including voice, video, instant messaging, and collaboration tools, into a single unified platform. It enables features like presence information, voicemail, call recording, and integration with other business applications. [0006] Further the current enterprise telephone management system is not configured to provide services, including a call registration service. The services may refer to monitoring of data periodically, report generation and such services. SUMMARY OF THE INVENTION [0007] One or more embodiments of the present disclosure provide a system and method for managing a call registration service. [0008] In one aspect of the present invention, a system for managing a call registration service is disclosed. The system includes a call monitoring module configured to retrieve a call initiated by a user to an assigned number representative of the CRS, the call retrieved from a remote server. In an embodiment, the assigned numbers may include, but not limited to, a toll-free number, a live voting, and opinion polls. The system further includes a call terminating module and a call management module communicably coupled to the call monitoring module. The call terminating module configured to terminate the retrieved call from the remote server subsequent to expiration of a pre-defined time period. The call management module configured to capture call details and call attribute pertaining to the call initiated by the user to the assigned numbers. The system further includes an accessing module configured to access one or more response content from a plurality of response content related to at least one of the assigned numbers, the call details and the at least one call attributes from a database. The system further includes a transceiver configured to transmit the response content to a User Equipment (UE) of the user to allow the user to select one or more specific services. [0009] In another aspect of the present invention, a method for managing a call registration service is disclosed. The method includes the steps of retrieving a call initiated by a user to an assigned number representative of the CRS, the call retrieved from a remote server. In an embodiment, the assigned numbers may include, but not limited to, a toll-free number, a live voting, and opinion polls. The method includes the steps of terminating the retrieved call from the remote server subsequent to expiration of a pre-defined time period. The method further includes the step of capturing call details and call attributes pertaining to the call initiated by the user to the assigned numbers. The method further includes the step of accessing one or more response contents from a plurality of response content related to at least one of the assigned numbers, the call details and the at least one call attributes from a database. The method further includes the step of transmitting the response content to a User Equipment (UE) of the user to allow the user to select one or more specific services. [0010] The method further includes dynamically modifying a part of the response content, a part of the user details and a part of the assigned numbers in real time in response to receiving a modification requ