EP-4740551-A1 - METHOD AND SYSTEM FOR PERFORMING A SERVICE REQUEST-TO-CELL MAPPING IN A NETWORK

EP4740551A1EP 4740551 A1EP4740551 A1EP 4740551A1EP-4740551-A1

Abstract

The present disclosure relates to a method and a system for performing a service request-to-cell mapping in a network is disclosed The method includes receiving, by a transceiver unit [102], a service request data associated with one or more service requests. Next, the method includes identifying, by an identification unit [104], a geo-location data associated with the service request based at least on one or more service request data. The method includes comparing, by an analyser unit [106], the service request with historical service requests to identify a serving cell from a plurality of serving cells corresponding to the service request. Thereafter, the method includes generating, by the generator unit [108], the service request-to-cell mapping list based at least one of the service request data, the geo-location data, and the identified serving cell.

Inventors

Ambaliya, Haresh
BHATNAGAR, AAYUSH
BHATNAGAR, PRADEEP KUMAR
DERE, Makarand
SINGH, VIKRAM
SISODIYA, Komal Singh
Sankaran, Sundaresh

Assignees

Jio Platforms Limited

Dates

Publication Date: 20260513
Application Date: 20240613

Claims (16)

1. A method for performing service request-to-cell mapping in a network, comprising: receiving, by a transceiver unit [102], a service request data associated with a service request; identifying, by an identification unit [104], a geo-location data associated with the service request based at least on the service request data; comparing, by a processing unit [106], the service request with historical service requests to identify a serving cell from a plurality of serving cells corresponding to the service request; and - generating, by the processing unit [106], a service request-to-cell mapping list based at least on one of the service request data, the geo-location data, or the identified serving cell.
2. The method as claimed in claim 1, wherein in case the geo-location data is identified, the serving cell is identified based at least on a correlation of the service request data with a network data or a crowd-sourced data.
3. The method as claimed in claim 2, wherein in case the geo-location data is not identified, the serving cell is identified based at least on a correlation of the service request data with the crowd-sourced data, wherein the correlation is identified based at least on a specified time window and a category of the service request.
4. The method as claimed in claim 2, wherein the network data comprises data related to at least network traffic patterns, data transfer rates, or signal propagation characteristics.
5. The method as claimed in claim 2, wherein the crowd-sourced data comprises at least feedback data related to call quality, data speed, network reliability, or user equipment data.
6. The method as claimed in claim 1, further comprises classifying, by the processing unit [106], the service request based at least on a pre-defined category.
7. The method as claimed in claim 1, wherein the service request-to-cell mapping list is generated for one or more service requests, wherein the one or more service requests are organized in the service request-to-cell mapping list based at least on a severity score of the one or more service requests.
8. A system for performing service request-to-cell mapping in a network, comprising: a transceiver unit, configured to receive a service request data associated with a service request; an identification unit, configured to identify a geo-location data associated with the service request based at least on the service request data; a processing unit, configured to: compare the service request with historical service requests to identify a serving cell from a plurality of serving cells corresponding to the service request; and generate a service request-to-cell mapping list based at least on one of the service request data, the geo-location data, or identified serving cell.
9. The system as claimed in claim 8, wherein in case the geo-location data is identified, the serving cell is identified based at least on a correlation of the service request data with a network data or a crowd-sourced data.
10. The system as claimed in claim 9, wherein in case the geo-location data is not identified, the serving cell is identified based at least on a correlation of the service request data with the crowd-sourced data, wherein the correlation is identified based at least on a specified time window and a category of the service request.
11. The system as claimed in claim 9, wherein the network data comprises data related to at least network traffic patterns, data transfer rates, or signal propagation characteristics.
12. The system as claimed in claim 9, wherein the crowd-sourced data comprises at least feedback data related to call quality, data speed, or network reliability, or user equipment data.
13. The system as claimed in claim 8, wherein the processing unit [106] is further configured to classify the service request based at least on a pre-defined category.
14. The system as claimed in claim 8, wherein the service request-to-cell mapping list is generated for one or more service requests, wherein the one or more service requests are organized in the service request-to-cell mapping list based at least on a severity score of the one or more service requests.
15. A user equipment (UE) [502] for performing service request-to-cell mapping in a network, the UE comprises: a memory [504]; and a processor [506] coupled to the memory [504], the processor [506] configured to: send a service request data associated with a service request; and receive a resolution of the service request based on an analysis of the service request data and a geo-location data, wherein to analyse the service request data and the geo-location data, the processor [506] is configured to: receive a comparison of the service request with historical service requests to identify a serving cell from a plurality of serving cells corresponding to the service request; and generate a service request-to-cell mapping list based at least on one of the service request data, the geo-location data, or the identified serving cell.
16. A non-transitory computer-readable storage medium storing instructions for performing a service request-to-cell mapping within a network, the storage medium comprising executable code which, when executed by one or more units of a system, causes: a transceiver unit [102] to receive a service request data associated with a service request; an identification unit [104] to identify a geo-location data associated with the service request based at least on the service request data; an analyser unit [106] to compare the service request with historical service requests to identify a serving cell from a plurality of serving cells corresponding to the service request; and a generator unit [108] to generate a service request-to-cell mapping list based at least on one of the service request data, the geo-location data, or the identified serving cell.

Description

METHOD AND SYSTEM FOR PERFORMING A SERVICE REQUEST-TO-CELL MAPPING IN A NETWORK FIELD OF THE INVENTION [0001] Embodiments of the present disclosure relates generally to the field of wireless communication systems. More particularly, embodiment of the present disclosure relates to a method and system for performing a service request-to-cell mapping in a network. BACKGROUND [0002] The following description of related art is intended to provide background information pertaining to the field of the disclosure. This section may include certain aspects of the art that may be related to various features of the present disclosure. However, it should be appreciated that this section be used only to enhance the understanding of the reader with respect to the present disclosure, and not as admissions of prior art. [0003] Wireless communication technology has rapidly evolved over the past few decades, with each generation bringing significant improvements and advancements. The first generation of wireless communication technology was based on analog technology and offered only voice services. However, with the advent of the second-generation (2G) technology, digital communication and data services became possible, and text messaging was introduced. The third-generation 3G technology marked the introduction of high-speed internet access, mobile video calling, and location-based services. The fourth-generation (4G) technology revolutionized wireless communication with faster data speeds, better network coverage, and improved security. Currently, the fifth-generation (5G) technology is being deployed, promising even faster data speeds, low latency, and the ability to connect multiple devices simultaneously. With each generation, wireless communication technology has become more advanced, sophisticated, and capable of delivering more services to its users. [0004] Existing solutions in the art of wireless communication systems, particularly in the context of handling customer complaints related to network issues, face several challenges. Firstly, there is a lack of efficient methods to accurately map customer complaints to specific cells or network technologies. This is crucial for identifying the root cause of the issue and implementing targeted solutions. Without precise complaint-to-cell mapping, network operators may struggle to pinpoint the exact location or cell where the problem occurred, leading to inefficient troubleshooting and resolution processes. Secondly, existing systems often fail to leverage real-time or historical data effectively. The integration of crowd-sourced data, which can provide valuable insights into user experiences and network performance, is not adequately utilized in current approaches. This limitation hinders the ability to correlate user complaints with actual network conditions, resulting in less effective problem resolution. Furthermore, there is a lack of systems that can dynamically adapt to the evolving nature of wireless communication networks. As networks transition from 4G to 5 G and beyond, the complexity of managing and resolving customer complaints increases. Existing solutions may not be equipped to handle the intricacies of newer technologies, such as the increased number of cells, varying signal propagation characteristics, and the need for more sophisticated data analysis. [0005] Further, over the period of time various solutions have been developed to improve the performance of communication devices and resolve customer service requests. However, these solutions are inefficient and fail to provide a service request to cells mapping. Thus, there exists an imperative need in the art to provide method and system for performing a service request-to-cell mapping. OBJECTS OF THE INVENTION [0006] Some of the objects of the present disclosure, which at least one embodiment disclosed herein satisfies are listed herein below. [0007] It is an object of the present disclosure to provide a method and system for performing a service request-to-cell mapping. [0008] It is another object of the present disclosure to provide a solution that can identify a possible serving cell at accurate locations to further provide a service request to cells mapping. [0009] It is another object of the present disclosure to provide a solution that is based on actual consumer problem and that may consider a consumer feedback to optimize or to improve the network. [0010] It is another object of the present disclosure to provide a solution that can relate geographic information of customer’s problematic locations to a network cell ID. [0011] It is yet another object of the present disclosure to provide a solution that can generate and provide a cell list to the network planning and engineering team to do the further planning and engineering. SUMMARY [0012] This section is provided to introduce certain aspects of the present disclosure in a simplified form that are further described below in the detailed d