JP-2026074469-A - Information processing systems, information processing methods, and programs

Abstract

[Problem] To provide a mechanism that displays related information near the relevant parts of a response text generated by a generation AI. [Solution] The information processing system comprises: a receiving means for receiving a question from a user; a first acquisition means for acquiring an answer generated by a generation AI based on the question; a second acquisition means for acquiring related information based on at least one of the question and the answer; and a first display means for displaying the related information near a portion of the answer associated with the related information. [Selection Diagram] Figure 9

Inventors

• 北岸 郁雄
• 貞光 九月

Assignees

• 株式会社マネーフォワード

Dates

Publication Date

20260507

Application Date

20241021

Claims (11)

1. A means of receiving input from users regarding questions, A first acquisition means for obtaining an answer sentence generated by a generation AI based on the aforementioned question sentence, A second acquisition means for acquiring relevant information based on at least one of the aforementioned question and answer, A first display means for displaying the related information near a portion of the answer text related to the related information, An information processing system equipped with the following features.
2. The second acquisition means acquires the related information based on the answer text. The information processing system according to claim 1.
3. A division means for dividing the aforementioned answer into multiple parts including the aforementioned part, The second acquisition means acquires the related information based on the portion. The information processing system according to claim 1.
4. The division means instructs the generating AI to divide the answer sentence and obtains the plurality of parts. The information processing system according to claim 3.
5. The first display means displays the related information separately from the answer text. The information processing system according to claim 1.
6. The receiving means receives another question from the user, and if the other question is related to the related information, the means further includes a determination means for determining that the user has viewed the related information. The information processing system according to claim 1.
7. When the receiving means receives another question from the user, and the first acquisition means acquires another answer generated by the generation AI based on the other question, and the other question is related to the related information, the system further includes a second display means for displaying detailed information of the related information near the other answer. The information processing system according to claim 1.
8. The second display means does not display any related information other than the detailed information in the vicinity of the other answer sentence. The information processing system according to claim 7.
9. A division means for dividing the aforementioned answer into multiple parts including the aforementioned part, The second acquisition means acquires relevant information for each of two or more parts, including one of the aforementioned parts, among the plurality of parts. The first display means switches the displayed related information from among the related information acquired for each of the two or more parts, in accordance with the scrolling of the displayed answer text. The information processing system according to claim 1.
10. A method of information processing performed by a computer, The steps include receiving a question from the user, The steps include obtaining an answer generated by a generation AI based on the aforementioned question, A step of obtaining relevant information based on at least one of the above question and answer statements, The steps include displaying the relevant information near a portion of the response text that is related to the relevant information, Information processing methods including
11. On the computer, The steps include receiving a question from the user, The steps include obtaining an answer generated by a generation AI based on the aforementioned question, A step of obtaining relevant information based on at least one of the above question and answer statements, The steps include displaying the relevant information near a portion of the response text that is related to the relevant information, A program to execute.

Description

This invention relates to an information processing system, an information processing method, and a program. Patent Document 1 discloses the background technology of this field. Patent Document 1 states that "an intermediary device for mediating conversations between a user and artificial intelligence transmits one or more topics as topic information to the artificial intelligence. Based on the topic information, and on the condition that the artificial intelligence notifies that the conversation with the user is a designated conversation containing one or more topics, the device selects a product from one or more products that is relevant to the designated conversation. An insertion process is then performed to insert promotional information into the conversation to promote the selected product to the user." Patent No. 7445108 Figure 1 shows an example of the configuration of the information processing system 100.Figure 2 shows an example of the configuration of the question answering server 101.Figure 3 shows an example of the configuration of the LLM server 102.Figure 4 shows an example of the configuration of the user terminal 103.Figure 5 shows an example of advertising information 500.Figure 6 shows an example of advertising-related information 600.Figure 7 shows an example of the question answering process 700.Figure 8 shows an example of the advertisement identification process 800.Figure 9 shows an example of a chat screen 900.Figure 10 shows an example of a chat screen 1000.Figure 11 shows an example of a chat screen 1100.Figure 12 shows an example of the chat screen 1200.Figure 13 shows an example of a chat screen 1300. 1. Examples Examples of the present invention will be described below with reference to the drawings. 1-1. Overview First, an overview of the embodiments of the present invention will be described. Traditionally, information retrieval using generative AI differs from conventional search methods in that search results are not summarized and listed in response to queries; instead, content (text, etc.) is generated and presented. Therefore, users have fewer opportunities to click on related information, navigate to other pages, and select information themselves from a diverse range of sources. Furthermore, it becomes particularly difficult for click-based advertising businesses to thrive. In light of these circumstances, this embodiment acquires relevant information (e.g., advertisements) based on the response text generated by the generation AI, and displays the acquired relevant information near the response text (see, for example, Figure 10). Furthermore, when a user enters an additional query, the system estimates whether that additional query is related to the above-mentioned related information. If the additional query is estimated to be related to the above-mentioned related information, it is treated as if the user clicked on that related information. Furthermore, when displaying the response text generated based on the additional query, more detailed information than the above-mentioned related information is displayed as additional related information (see, for example, Figure 11). 1-2. Configuration Next, the configuration of this embodiment will be described. Figure 1 shows an example of the configuration of the information processing system 100 according to this embodiment. The information processing system 100 includes a question answering server 101, an LLM server 102, and a number of user terminals 103. Each device constituting this system is connected via a wired or wireless network, enabling it to send and receive information from one another. Among the devices that make up this system, the question answering server 101 is a server that provides question answering services. The LLM server 102 is a server that receives queries from the question answering server 101 and outputs answers corresponding to the received queries. Each of the user terminals 103 is a terminal device used by a user of the question answering service. Each component of the information processing system 100 comprises a processor that executes operating systems, applications, and programs; a main memory device such as RAM (Random Access Memory); an auxiliary memory device such as an IC card, hard disk drive, SSD (Solid State Drive), or flash memory; a communication control unit such as a network card, wireless communication module, or mobile communication module; input devices such as a touch panel, keyboard, mouse, voice input, and motion detection input via camera imaging; and output devices such as monitors and displays. The output devices may also be devices or terminals that transmit information for output to external monitors, displays, printers, or other equipment. The main memory stores various programs and applications (modules), and the processor executes these programs and applications to realize each functional element of the overall system. These modules may be implemented in hardware