JP-2026074586-A - Employee motivation system

Abstract

[Problem] We propose an employee motivation system that can improve employee motivation by providing employees with customer support information. [Solution] The management server 3 receives proof of entry information based on the two-dimensional code read by the customer, and upon receiving this proof of entry information, it assigns non-monetizable employee support information to the customer. Based on the employee support rights information, the customer can send employee support information to the employee of their choice. As a result, customers who actually visit the store can send employee support information to the employee based on the excellent service actually provided by the employee in the store, and the employee who receives the employee support information will be motivated as it encourages them in their work. [Selection Diagram] Figure 8

Inventors

• 三枝 直樹

Assignees

• エンビューティワークス合同会社

Dates

Publication Date

20260507

Application Date

20241021

Claims (2)

1. A management server is provided that is connected via a network to a customer terminal operated by a customer who receives a specified product or service in person from an employee within the store, There are multiple employees, and the employee information storage means stores employee identification information for identifying each employee, An employee information providing means that transmits the employee identification information selected by the management server from the employee information storage means to the customer terminal in response to a request from the customer terminal, An employee support rights information distribution means that, upon receiving entry proof information issued based on the customer obtaining store-installed reading information installed in the store via the customer terminal, the management server transmits employee support rights information, which is the right to grant non-monetary employee support information, to the customer terminal. An employee motivation system characterized in that a customer terminal that receives the non-monetizable employee support rights information is equipped with an employee support information transmission means that, at the customer's operation, allows the customer to select a predetermined employee from among the multiple employees and transmit the employee support information to that employee.
2. The employee motivation system according to claim 1, wherein the employee support information can be viewed via the network from third-party terminals of third parties other than the employee and the customer.

Description

This invention relates to an employee motivation system that can enhance employee motivation. For example, Patent Document 1 proposes a system in which a customer sends a tip (money) and a message to a store employee from their personal device. The employee then receives compensation from the business owner for the tip and also earns evaluation points based on the message. The business owner can then evaluate the employee based on the number of tips and evaluation points. This configuration can increase employee motivation because employees receive compensation and evaluation through tips and messages from customers. Japanese Patent Publication No. 2020-2126423Japanese Patent Publication No. 2021-022120 This is a schematic diagram showing the configuration of the employee motivation system 1 in this embodiment.This is a block diagram showing the functions of employee motivation system 1 in Reference Example 1.This is an explanatory diagram showing the flow of information transmission and reception in the employee motivation system 1 of Reference Example 1.This is a flowchart showing the processing performed by the employee motivation system 1 in Reference Example 1.This is a block diagram showing the functions of employee motivation system 1 in Reference Example 2 (and Reference Example 3).This is an explanatory diagram showing the flow of information transmission and reception in the employee motivation system 1 of Reference Example 2.This is an explanatory diagram showing the flow of information transmission and reception in the employee motivation system 1 of Reference Example 3.This is an explanatory diagram showing the flow of information transmission and reception in the employee motivation system 1 of the embodiment. Embodiments of the present invention will be described with reference to the attached drawings. The employee motivation system 1 of this embodiment is used by employers who employ employees working in stores such as restaurants and shops, the employees themselves, and the customers of the store. Stores also include those that provide services indoors, such as hospitals and government offices. [Reference example 1] Figure 1 shows the configuration of the employee motivation system 1 in this reference example. The employee motivation system 1 consists of a management server 3 and a database 4, and employer terminals 5, employee terminals 6, and customer terminals 7 that can connect to the management server 3 via a communication network (such as the Internet) 2. The employer terminals 5, employee terminals 6, and customer terminals 7 are personal computers, tablets, or smartphones, etc., that have the functionality to communicate via the aforementioned communication network, and have application software installed that can access the management server 3. The management server 3 is composed of one or more computers equipped with a central control unit (CPU), storage devices (ROM, RAM), and transceivers that communicate with the communication network 2. The storage devices store programs and data executed by the central control unit. The database 4 is composed of storage devices that store and retain data used by the programs of the management server 3, as well as data updated by those programs. As shown in the functional diagram in Figure 2, the database 4 includes an identification information storage unit 11 that stores identification information for employers, employees, and customers, and a setting information storage unit 12 that stores coin setting information. The identification information stored in the identification information storage unit 11 includes information such as names, IDs, and addresses to identify each individual employer, employee, and customer, as well as information on the coins held by employees and the cumulative number of those coins, and information on the coins held by customers and the employee to whom those coins are transferred. This information is then stored in association with each individual employee and customer. The setting information stored in the setting information storage unit 12 includes information such as the number of coins to be distributed, the distribution period, the coin rate (reward amount per coin), and reward payment conditions. The management server 3 comprises an identification information management means 14, a coin distribution means 15, an information provision means 16, a coin transfer means 17, a coin delivery means 18, and an information viewing means 19. The identification information management means 14 registers and updates the identification information of employers, employees, and customers, and stores and manages the identification information in the database 4. The coin distribution means 15 distributes coins to customers based on instructions transmitted from the employer terminal 5. This distribution process is carried out by counting the number of coins held by each customer in the identification information registered