JP-2026075466-A - Information processing system, management device, device management method, and program

Abstract

[Problem] To provide an information processing system, a management device, a device management method, and a program that select devices available for loan while considering the usage status of the devices. [Solution] An information processing system comprising a storage facility capable of storing multiple devices and a management system for managing the lending of multiple devices, wherein the management system includes a storage unit that stores first information indicating the usage status of each of the multiple devices based on information transmitted from the storage facility, a selection unit that selects a device available for lending from among the multiple devices stored in the storage facility based on the first information stored in the storage unit, and a transmission unit that transmits the selection result selected by the selection unit to the storage facility. [Selection Diagram] Figure 7

Inventors

• 小川 勇貴
• 中山 隆一郎
• 森 啓祐

Assignees

• 株式会社リコー

Dates

Publication Date

20260508

Application Date

20241022

Claims (11)

1. An information processing system including a storage facility capable of accommodating multiple devices, and a management system for managing the lending of the multiple devices, The aforementioned management system is A storage unit that stores first information indicating the usage status of each of the multiple devices based on information transmitted from the storage equipment, A selection unit that selects a device available for loan from among a plurality of devices stored in the storage facility based on the first information stored in the storage unit, A transmission unit that transmits the selection result selected by the selection unit to the storage equipment, An information processing system equipped with [the following features].
2. The storage unit stores second information indicating the state of the device, which is transmitted from the device. The information processing system according to claim 1, wherein the selection unit selects a device that is available for loan from among a plurality of devices stored in the storage facility, based on the first information and the second information.
3. The system further includes a calculation unit that uses the first and second pieces of information to calculate an index that serves as a criterion for determining whether to lend the device to a user, The information processing system according to claim 2, which selects a device available for loan from among a plurality of devices stored in the storage facility based on the conditions for the index calculated by the calculation unit.
4. The information processing system according to claim 2 or 3, wherein the second information includes at least one of the following: information indicating the discharge rate of the device and information regarding errors that occurred in the device.
5. The information processing system according to any one of claims 1 to 3, wherein the first information includes information regarding the introduction of a new device.
6. The calculation unit calculates a plurality of indicators using the first information and the second information. The information processing system according to claim 3, wherein the selection unit selects a device available for loan from among a plurality of devices stored in the storage facility, according to the priority of each condition relating to the plurality of indicators calculated by the calculation unit.
7. The information processing system according to claim 6, further comprising a setting unit for setting the priority in response to operations on an external terminal.
8. The information processing system according to claim 6 or 7, wherein the selection unit selects from among the devices waiting in the storage facility based on the first information and the second information.
9. A storage unit that stores first information indicating the usage status of each of the multiple devices based on information transmitted from a storage facility capable of accommodating multiple devices, A selection unit selects a device that is available for loan from among a plurality of devices stored in the storage facility, based on the first information stored in the storage unit. A transmission unit that transmits the selection result selected by the selection unit to the storage equipment, A management device equipped with this device.
10. A storage step of storing first information in a storage unit that indicates the usage status of each of the multiple devices, based on information transmitted from a storage facility capable of accommodating multiple devices, A selection step in which, based on the first information stored in the storage unit, a device available for loan is selected from among a plurality of devices stored in the storage facility, A transmission step which transmits the selection result selected in the above selection step to the storage equipment, A device management method having the following characteristics.
11. On the computer, A storage step of storing first information in a storage unit that indicates the usage status of each of the multiple devices, based on information transmitted from a storage facility capable of accommodating multiple devices, A selection step in which, based on the first information stored in the storage unit, a device available for loan is selected from among a plurality of devices stored in the storage facility, A transmission step which transmits the selection result selected in the above selection step to the storage equipment, A program to execute.

Description

This invention relates to an information processing system, a management device, a device management method, and a program. In recent years, devices have become ubiquitous, including in many workplaces. While device usage varies depending on the work style or job content, devices used only under specific circumstances are often shared among multiple users (workers) with sufficient numbers to accommodate simultaneous use. To facilitate this, physical lockers equipped with user authentication (hereinafter sometimes simply referred to as "smart lockers") are used. Products offering secure device storage, as well as device lending and return functions, are already known. Furthermore, products with device status monitoring capabilities, preventing the lending of devices with software/hardware failures, dead batteries, or insufficient batteries in response to user requests to borrow smart lockers, are also already known. As a system for managing such devices, a management system for lending and returning shared devices such as laptop computers has been disclosed (for example, Patent Document 1). Figure 1 shows an example of the overall configuration of an information processing system according to the embodiment.Figure 2 is a diagram illustrating the general operation of the information processing system according to the embodiment.Figure 3 shows an example of the amount of time a user spends using IT devices during work hours.Figure 4 shows an example of how long a user spends using an IT device in a month.Figure 5 shows an example of the hardware configuration of a locker device management system, etc., according to the embodiment.Figure 6 shows an example of the hardware configuration of an IT device according to the embodiment.Figure 7 shows an example of the configuration of a functional block in an information processing system according to an embodiment.Figure 8 shows an example of device usage information.Figure 9 shows an example of battery discharge rate information.Figure 10 shows an example of error occurrence history information.Figure 11 shows an example of device deployment information.Figure 12 is a diagram illustrating the screen transitions for setting priorities in an information processing system according to an embodiment.Figure 13 is a sequence diagram showing an example of the data collection operation flow of an information processing system according to the embodiment.Figure 14 is a sequence diagram showing an example of the device lending operation flow of an information processing system according to the embodiment.Figure 15 illustrates the screen transitions in the locker system during the device lending operation of the information processing system according to the embodiment. The following describes in detail embodiments of the information processing system, management device, device management method, and program according to the present invention, with reference to the drawings. Furthermore, the present invention is not limited by the following embodiments, and the components in the following embodiments include those easily conceivable by those skilled in the art, those substantially identical, and those within the scope of so-called equivalents. Moreover, various omissions, substitutions, modifications, and combinations of components can be made without departing from the spirit of the following embodiments. (Overall configuration and operation overview of the information processing system) Figure 1 is a diagram showing an example of the overall configuration of the information processing system according to the embodiment. Figure 2 is a diagram illustrating the overview of the operation of the information processing system according to the embodiment. Figure 3 is a diagram showing an example of the working hours during which a user uses an IT device. Figure 4 is a diagram showing an example of the monthly usage time of an IT device by a user. The overall configuration and overview of the operation of the information processing system 1 according to this embodiment will be explained with reference to Figures 1 to 4. The information processing system 1 shown in Figure 1 is a system for managing the rental of IT devices from lockers and for reducing the costs of maintaining and managing IT devices. As shown in Figure 1, the information processing system 1 includes a locker device management system 10, a device management system 20, a locker management system 30, locker systems 40_1 and 40_2, a first administrator terminal 50, and a second administrator terminal 60. The locker device management system 10 is a system (management device) that collects information about IT devices via the device management system 20 and information about the usage status of IT devices via the locker management system 30, analyzes this information, and presents IT devices to be lent to users. The device management system 20 collects discharge rate information and error information (hereinafter sometime