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JP-2026076003-A - Psychological support systems, methods, and programs

JP2026076003AJP 2026076003 AJP2026076003 AJP 2026076003AJP-2026076003-A

Abstract

[Challenge] To provide a mental support system, method, and program that collects and analyzes the self-observation records of those receiving support, and effectively utilizes both AI and human resources to achieve optimal support. [Solution] In a cognitive behavioral therapy feedback system, the management server presents response information to self-observation records based on the actions or operations of the person being supported. Based on the self-observation records stored in the observation record storage unit, an analysis unit analyzes the correlation characteristics between the person being supported's actions and cognitions. Based on the analysis results by the analysis unit, a response selection unit selects either an AI-generated automatic response or a human response. Based on the correlation characteristics analyzed by the analysis unit and the selection results by the response selection unit, a response generation unit generates response information to be provided to the person being supported, and an information distribution unit notifies the person being supported of the response information according to the response selection unit. [Selection Diagram] Figure 3

Inventors

  • 片山 崇

Assignees

  • ライフツービッツ株式会社

Dates

Publication Date
20260511
Application Date
20241023

Claims (15)

  1. A mental support system that presents response information to self-observation records based on the actions or operations of the person receiving support, An observation record storage unit that stores the aforementioned self-observation records, Based on the aforementioned self-observation records, a correlation feature analysis unit analyzes the correlation features of the behavior and cognition of the person being supported, Based on the analysis results from the correlation feature analysis unit, a response selection unit selects either an AI-based automated response or a human response. A response generation unit generates response information to be provided to the person being supported, based on the correlation features analyzed by the correlation feature analysis unit and the selection results by the response selection unit. A mental support system characterized by comprising: an information distribution unit that notifies the person to be supported of the response information according to the response selection unit.
  2. The response selection unit determines the optimal response method according to the psychological state of the person being supported, performs the automatic response if the AI is able to respond, and sends a request for a human response if a human response is necessary under specific circumstances. The mental support system according to claim 1, characterized in that the response generation unit generates the response information based on a human response operated in response to the request.
  3. The observation record storage unit further includes a change extraction unit that extracts numerical changes in a time series relating to a predetermined item from the information stored in the observation record storage unit. The mental support system according to claim 1, characterized in that the response selection unit generates the numerical change as response information as the automatic response according to the psychological state of the person to be supported.
  4. Even if the response selection unit selects an automated response by the AI, the system further includes an approval execution unit that sends a request for human approval regarding the content of the automated response, depending on the psychological state of the person being supported. The response generation unit generates the response information by reflecting the approval result of the approval execution unit. The mental support system according to claim 1, characterized in that the information distribution unit executes the notification in accordance with the human approval.
  5. If the aforementioned human response is selected, the system further includes a human operation unit that accepts predetermined human operations. The mental support system according to claim 1, characterized in that the content of the automated response can be referenced in the human operation unit.
  6. A psychological support method that uses a computer to present response information to self-observation records based on the actions or operations of the person being supported, The self-observation records are stored in the observation record storage unit, and based on the stored self-observation records, the correlation feature analysis unit of the computer analyzes the correlation features of the behavior and cognition of the person being supported in a correlation feature analysis step. Based on the analysis results by the correlation feature analysis unit, the computer's response selection unit selects either an AI-based automatic response or a human response in a response selection step. A method for providing mental support, characterized in that the computer's response generation unit generates response information to be provided to the person receiving support based on the correlation features analyzed by the correlation feature analysis unit and the selection results by the response selection unit, and the computer's information distribution unit notifies the person receiving support of the response information in accordance with the response selection unit.
  7. The response selection unit determines the optimal response method according to the psychological state of the person being supported, performs the automatic response if the AI is able to respond, and sends a request for a human response if a human response is necessary under specific circumstances. The mental support method according to claim 6, characterized in that the response generation unit generates the response information by a human response operated in response to the request.
  8. The change extraction step further includes a change extraction step in which the computer's change extraction unit extracts numerical changes in a predetermined item in accordance with the time series from the information stored in the observation record storage unit, The mental support method according to claim 6, characterized in that, in the response selection step, the numerical change is generated as the response information as the automatic response according to the psychological state of the person to be supported.
  9. Even if the response selection unit selects the AI-based automatic response, the approval execution step further includes an approval execution step in which the computer's approval execution unit sends a request for human approval regarding the content of the automatic response, depending on the psychological state of the person being supported. The response generation unit generates the response information by reflecting the approval result of the approval execution unit. The mental support method according to claim 6, characterized in that the information distribution unit executes the notification in accordance with the personal approval.
  10. If the aforementioned human response is selected, the human operation unit of the computer further includes a human operation step in which it accepts a predetermined human operation. The mental support method according to claim 6, characterized in that the content of the automated response can be referenced in the human operation unit.
  11. A mental support program for presenting response information to a self-observation record based on the actions or operations of the person being supported, using a computer, An observation record storage unit that stores the aforementioned self-observation records, Based on the aforementioned self-observation records, a correlation feature analysis unit analyzes the correlation features of the behavior and cognition of the person being supported, Based on the analysis results from the correlation feature analysis unit, a response selection unit selects either an AI-based automated response or a human response. A response generation unit generates response information to be provided to the person being supported, based on the correlation features analyzed by the correlation feature analysis unit and the selection results by the response selection unit. A mental support program characterized by functioning as an information distribution unit that notifies the person to be supported of the response information in accordance with the response selection unit.
  12. The response selection unit determines the optimal response method according to the psychological state of the person being supported, performs the automatic response if the AI is able to respond, and sends a request for a human response if a human response is necessary under specific circumstances. The mental support program according to claim 11, characterized in that the response generation unit generates the response information based on a human response operated in response to the request.
  13. The aforementioned computer, The aforementioned observation record storage unit is further configured to function as a change extraction unit that extracts numerical changes in a time series relating to a predetermined item from the information stored therein. The mental support program according to claim 11, characterized in that the response selection unit generates the numerical change as response information as the automatic response according to the psychological state of the person to be supported.
  14. The aforementioned computer, Even if the response selection unit selects an automated response by the AI, the approval execution unit further functions to send a request for human approval regarding the content of the automated response, depending on the psychological state of the person being supported. The response generation unit generates the response information by reflecting the approval result of the approval execution unit. The mental support program according to claim 11, characterized in that the information distribution unit executes the notification in accordance with the personal approval.
  15. Computers, When the aforementioned human response is selected, it is further configured to function as a human operation unit that accepts predetermined human operations. The mental support program according to claim 11, characterized in that the content of the automated response can be referenced in the human operation unit.

Description

This invention relates to a mental support system, method, and program aimed at supporting individual psychological growth and learning. In particular, it is applicable not only to psychotherapy utilizing client self-observation records, but also to mental care and learning support in corporate, educational institutions, and other non-medical settings. In recent years, self-monitoring has been proposed as a management technique used in psychotherapies such as cognitive behavioral therapy and behavioral therapy. Self-monitoring allows individuals to record their actions and activities, which can help reinforce desired behaviors and increase their motivation. Cognitive Behavioral Therapy (CBT) is a scientific treatment method that systematically improves problematic behaviors and symptoms using behavioral therapy techniques based on learning theory and cognitive approaches based on cognitive therapy or rational emotive behavior therapy. In CBT treatment, the goal is for the client to be able to self-care for their problems and symptoms. Psychological support is achieved through the sharing of problems between the therapist and client, such as through encouragement from the therapist (e.g., a psychologist) and feedback such as reports on progress towards recovery. Incidentally, recently, this concept of psychological support has been gaining attention not only within the realm of psychotherapy, but also in diverse fields such as general mental care, learning support, and improving mental health in the workplace. For example, it is useful in the mental care of students in educational institutions and in the psychological support of employees within companies. Furthermore, in recent years, services and systems that provide psychological support through communication networks have been developed (see Patent Document 1). This system conducts cognitive behavioral therapy based on behavioral records, such as text, entered by the client themselves. Through this self-monitoring, the client receives messages such as comments and advice from a counselor or doctor according to their symptoms, providing appropriate support. In recent years, AI-powered systems that replace counselors have also been proposed, offering the significant advantage of 24/7 availability. AI has the ability to process large amounts of data quickly and consistently, enabling it to provide reliable feedback. Shinichi Suzuki, Hiroaki Kumano, and Yuji Sakano, "Cognitive Behavioral Therapy," 1999, http://hikumano.umin.ac.jp/cbt_text.htmlJapanese Patent Publication No. 2021-015466 This is an explanatory diagram conceptually showing the overall configuration of the cognitive behavioral therapy feedback system S according to the embodiment.This is an explanatory diagram showing the response selection pattern according to the embodiment.This is a block diagram showing the internal configuration of the management server 3 according to the embodiment.This is a block diagram showing the configuration of the analysis unit within the management server 3 according to the embodiment.This is a block diagram showing the configuration of the feedback processing unit within the management server 3 according to the embodiment.This is a block diagram showing the internal configuration of a client's smartphone 1 according to an embodiment.This is a flowchart illustrating the overall operation of the cognitive behavioral therapy feedback system according to the embodiment.This flowchart illustrates the operation of the cognitive behavioral therapy feedback system according to the embodiment during feedback execution (self-counseling mode).This is an explanatory diagram illustrating the situation in which user operations according to the embodiment are monitored.This is an explanatory diagram showing the analysis status obtained by monitoring incomplete and decided user operations according to the embodiment. The following describes in detail embodiments of the mental support system, method, and program of the present invention when applied to a cognitive behavioral therapy feedback system S, with reference to the attached drawings. It should be noted that the present invention is not limited to the embodiments described above, and the components can be modified and implemented in practice without departing from the gist of the invention. Furthermore, various inventions can be formed by appropriate combinations of the multiple components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiments. In this embodiment, the application of the present invention's mental support system, method, and program to cognitive behavioral therapy is described as an example, but the present invention is not limited to this. The present invention can be applied not only to psychotherapies such as cognitive behavioral therapy, but also to fields such as mental care and learning support in companies, educational instituti