JP-7854670-B2 - Communication measurement system, communication measurement method, and program

Inventors

• 井澤 洋介
• 入江 健一
• 清崎 若正
• 白井 拓磨

Assignees

• パナソニックＩＰマネジメント株式会社

Dates

Publication Date

20260507

Application Date

20231109

Priority Date

20221115

Claims (14)

1. A personnel selection department that selects the first and second workers based on relationship information regarding the relationship between workers and other workers, A meeting selection unit selects online meetings in which both the first and second workers participated, based on the usage history of at least one of the first usage history of the terminal used by the first worker and the second usage history of the terminal used by the second worker. A calculation unit calculates the amount of communication between the first worker and the second worker in the online meeting selected by the meeting selection unit, based on the usage history of at least one of the above-mentioned workers. Equipped with, The first usage history and the second usage history include the usage history of the online meeting application used in the online meeting. The usage history of the online meeting application includes the history of meeting participants and the history of meeting duration. Communication measurement system.
2. The calculation unit calculates the amount of communication such that the amount of communication decreases as the number of participants in the online meeting increases. The communication measurement system according to claim 1.
3. The calculation unit calculates the amount of communication by multiplying the parameters for calculating the amount of communication by a function whose value decreases as the number of participants increases. The aforementioned function is a linear fractional function of the number of participants, The aforementioned parameters include the meeting time of the online meeting, The communication measurement system according to claim 2.
4. The calculation unit calculates the amount of communication by multiplying the parameters for calculating the amount of communication by a function whose value decreases as the number of participants increases. The aforementioned function is a linear function of the number of participants, The aforementioned parameters include the meeting time of the online meeting, The communication measurement system according to claim 2.
5. The calculation unit calculates the amount of communication such that the amount of communication increases as the amount of speech of at least one of the first worker and the second worker increases. The communication measurement system according to claim 1 or 2.
6. The calculation unit calculates the amount of communication by multiplying the parameters for calculating the amount of communication by a function whose value increases as the amount of speech increases. The function is expressed as the ratio of the amount of speaking time to the meeting time of the online meeting , The aforementioned parameters include the meeting time of the online meeting, The communication measurement system according to claim 5.
7. The calculation unit detects the amount of speech based on the microphone input level. The communication measurement system according to claim 5.
8. The calculation unit detects the start of a statement when the input level becomes equal to or greater than a first threshold, and detects the end of a statement when the input level falls below a second threshold, which is less than the first threshold. The communication measurement system according to claim 7.
9. The calculation unit determines whether a statement is in the form of an announcement, and depending on the determination result, performs a process of multiplying the amount of the announcement statement by a coefficient less than 1, or multiplying the amount of the non-announcement statement by a coefficient greater than 1. The communication measurement system according to claim 5.
10. The calculation unit determines that the statement is a statement in the format of an announcement, provided that the statement is made continuously for a predetermined period of time or longer. The communication measurement system according to claim 9.
11. The calculation unit determines that the statement made by one of the first workers is a statement in the form of an announcement, provided that the statement made by one of the first workers and the second worker continues for a predetermined period of time or longer while the other of the first workers and the second worker remains silent. The communication measurement system according to claim 10.
12. The calculation unit determines that the statement is a presentation-style statement, provided that the terminal used by the worker making the statement is running a presentation application. The communication measurement system according to claim 9.
13. A communication measurement method performed by a computer system having one or more processors, The aforementioned one or more processors perform a personnel selection step in which they select a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, The one or more processors perform a meeting selection step in which they select an online meeting in which both the first worker and the second worker participated, based on the usage history of at least one of the first usage history of the terminal used by the first worker and the second usage history of the terminal used by the second worker. The one or more processors perform a calculation step in which they calculate the amount of communication between the first worker and the second worker in the online meeting selected in the meeting selection step, based on the usage history of at least one of the processors. It has, The first usage history and the second usage history include the usage history of the online meeting application used in the online meeting. The usage history of the online meeting application includes the history of meeting participants and the history of meeting duration. Communication measurement methods.
14. To cause one or more processors to execute the communication measurement method described in claim 13, Program.

Description

This disclosure relates in general to communication measurement systems, communication measurement methods, and programs, and more specifically to communication measurement systems, communication measurement methods, and programs relating to the amount of communication between workers. Patent Document 1 discloses a system for analyzing communication between users. The system disclosed in Patent Document 1 detects face-to-face interactions between users at each site during a meeting held at multiple sites. International Publication No. 2011/155260 Incidentally, in recent years, online communication among workers has increased, and there is a growing need to accurately grasp the volume of online communication among workers. This disclosure is made in view of the above-mentioned reasons and aims to provide a communication measurement system, a communication measurement method, and a program that can improve the accuracy of measuring the amount of online communication between workers. A communication measurement system according to one aspect of the present disclosure comprises a person selection unit, a meeting selection unit, and a calculation unit. The person selection unit selects a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. The meeting selection unit selects an online meeting in which the first worker and the second worker participated together, based on the usage history of at least one of the terminals used by the first worker and the terminal used by the second worker. The calculation unit calculates the amount of communication between the first worker and the second worker in the online meeting selected by the meeting selection unit, based on the usage history of at least one of the terminals used by the first worker. The first and second usage histories include the usage history of the online meeting application used in the online meeting. The usage history of the online meeting application includes the history of meeting participants and the history of meeting duration. A communication measurement method according to one aspect of the present disclosure is performed by a computer system having one or more processors . The communication measurement method includes a person selection step, a meeting selection step, and a calculation step. In the person selection step, the one or more processors select a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. In the meeting selection step, the one or more processors select an online meeting in which the first worker and the second worker participated together, based on the usage history of at least one of the first usage history of the terminal used by the first worker and the second usage history of the terminal used by the second worker. In the calculation step, the one or more processors calculate the amount of communication between the first worker and the second worker in the online meeting selected in the meeting selection step, based on the usage history of at least one of the usage histories. The first usage history and the second usage history include the usage history of the online meeting application used in the online meeting. The usage history of the online meeting application includes the history of meeting participants and the history of meeting time. A program according to one aspect of this disclosure is a program for causing one or more processors to execute the communication measurement method. Figure 1 is a schematic diagram showing the configuration of a communication measurement system according to one embodiment.Figure 2 is a conceptual diagram illustrating the microphone input level of the communication measurement system described above.Figure 3 is a conceptual diagram illustrating the calculation process performed by the communication measurement system described above.Figure 4 is a flowchart showing the operation of the communication measurement system described above.Figure 5 is a flowchart showing the operation of the calculation process of the communication measurement system described above. Preferred embodiments of this disclosure will be described in detail below with reference to the drawings. In the embodiments described below, elements common to each other are denoted by the same reference numerals, and redundant descriptions of common elements may be omitted. The embodiments described below are only one of many embodiments of this disclosure. Embodiments (including modifications) can be modified in various ways depending on the design, etc., as long as the objectives of this disclosure are achieved. Furthermore, embodiments (including modifications) may be implemented in combination as appropriate. (Embodiment) (1) Overview First, an overview of the communication measurement system 1, communication measurement method, and program according to this embod