JP-7854671-B2 - Communication measurement method, program, and communication measurement system

Inventors

• 白井 拓磨
• 入江 健一
• 井澤 洋介
• 清崎 若正

Assignees

• パナソニックＩＰマネジメント株式会社

Dates

Publication Date

20260507

Application Date

20231109

Priority Date

20221115

Claims (14)

1. A communication measurement method performed by a computer system having one or more processors , The above-mentioned selection step involves one or more processors selecting a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, A conversation determination step in which one or more processors determine whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker. The one or more processors perform a calculation step in which, based on the determination in the conversation determination step, they calculate at least one of the number of conversations and the conversation time between the first worker and the second worker. The one or more processors perform an attendance determination step in which they determine the attendance status of the first worker and the second worker, It has, If the attendance determination step determines that both the first worker and the second worker are present at work, the conversation determination step is performed. Communication measurement methods.
2. A communication measurement method performed by a computer system having one or more processors , The above-mentioned selection step involves one or more processors selecting a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, A conversation determination step in which one or more processors determine whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker. The one or more processors perform a calculation step in which, based on the determination in the conversation determination step, they calculate at least one of the number of conversations and the conversation time between the first worker and the second worker. It has, In the calculation step described above, After determining the start and end times of the conversation between the first worker and the second worker, calculate at least one of the number of conversations and the duration of the conversations. If the time between the end time of the first conversation between the first worker and the second worker and the start time of the second conversation between the first worker and the second worker that takes place after the first conversation is shorter than a predetermined time, the first conversation and the second conversation are treated as one conversation, and at least one of the number of conversations and the conversation time is calculated. Communication measurement methods.
3. The first location information and the second location information are location information from a mobile terminal carried by the first worker and the second worker, respectively, or location information obtained by imaging the first worker and the second worker, respectively, from an imaging unit installed in the workplace. The communication measurement method according to claim 1 or 2.
4. The first voice information and the second voice information are voice information acquired by a mobile terminal carried by the first worker and the second worker, respectively, or voice information acquired by multiple microphones installed in the workplace. The communication measurement method according to claim 1 or 2.
5. In the conversation determination step, it is determined that the first worker and the second worker are having a conversation, provided that the first audio information indicates that the state described above is being described as being described above determined in the conversation determination step, The communication measurement method according to claim 1 or 2.
6. In the conversation determination step, it is determined whether the first worker and the second worker are in close proximity based on the first and second location information, and if it is determined that the first worker and the second worker are in close proximity, it is determined that the first worker and the second worker are having a conversation. The communication measurement method according to claim 1 or 2.
7. In the aforementioned conversational decision step, Based on the first location information and the second location information, it is determined whether the first worker and the second worker are in close proximity. The first audio information indicates that the state described above is being described in relation to the first worker, the second audio information indicates that the state described above is being described in relation to the second worker, and the first worker and the second worker are determined to be in close proximity, and the first worker and the second worker are determined to be conversing. The communication measurement method according to claim 1 or 2.
8. In the conversation determination step, if the distance between the first worker and the second worker is less than a predetermined distance, or if the first worker and the second worker are in the same room, it is determined that the first worker and the second worker are in close proximity. The communication measurement method according to claim 6.
9. In the attendance determination step, the attendance status of the first and second workers is determined based on at least one of the following pieces of information: the first location information, the second location information, attendance information indicating the attendance status of the first and second workers, and the results of the employee survey. The results of the aforementioned questionnaire include information regarding the attendance days of the first worker and the second worker, The communication measurement method according to claim 1.
10. In the calculation step, the start time and end time of the conversation between the first worker and the second worker are determined, and then at least one of the number of conversations and the duration of the conversations is calculated. The communication measurement method according to claim 1.
11. The aforementioned relationship information includes information regarding the rank of the worker and the other worker, The communication measurement method according to claim 1 or 2.
12. To cause one or more processors to execute the communication measurement method described in claim 1 or 2, Program.
13. A selection unit that selects the first worker and the second worker based on relationship information regarding the relationship between a worker and another worker, A conversation determination unit that determines whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker, A calculation unit that calculates at least one of the number of conversations and the duration of conversations between the first worker and the second worker based on the judgment made by the conversation judgment unit, An attendance determination unit that determines the attendance status of the first worker and the second worker, Equipped with, The conversation determination unit determines whether the first worker and the second worker are having a conversation when the attendance determination unit determines that both workers are present at work. Communication measurement system.
14. A selection unit that selects the first worker and the second worker based on relationship information regarding the relationship between a worker and another worker, A conversation determination unit that determines whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker, A calculation unit that calculates at least one of the number of conversations and the duration of conversations between the first worker and the second worker based on the judgment made by the conversation judgment unit, Equipped with, The calculation unit described above, After determining the start and end times of the conversation between the first worker and the second worker, calculate at least one of the number of conversations and the duration of the conversations. If the time between the end time of the first conversation between the first worker and the second worker and the start time of the second conversation between the first worker and the second worker that takes place after the first conversation is shorter than a predetermined time, the first conversation and the second conversation are treated as one conversation, and at least one of the number of conversations and the conversation time is calculated. Communication measurement system.

Description

This disclosure relates in general to methods, programs, and systems for measuring communication, and more specifically to methods, programs, and systems for measuring communication related to conversations between workers. Patent Document 1 discloses a communication evaluation system. The communication evaluation system of Patent Document 1 determines the distance between two individuals belonging to an organization based on location data from a mobile information terminal carried by an individual belonging to the organization. The communication evaluation system of Patent Document 1 determines that communication has been established between the two individuals if the determined distance remains within a predetermined distance for a predetermined period of time. In the communication evaluation system described in Patent Document 1, the establishment of communication (conversation) is determined based on two factors: the distance between the two individuals and the time elapsed between them. Therefore, it is possible that the two individuals may simply be in close proximity without actually communicating. International Publication No. 2019/155629 This disclosure is made in view of the above-mentioned reasons and aims to provide a communication measurement method, program, and communication measurement system that can improve the accuracy of measuring conversations between workers. A communication measurement method according to one aspect of the present disclosure is performed by a computer system comprising one or more processors . The communication measurement method includes a selection step, a conversation determination step, a calculation step, and an attendance determination step. In the selection step, the one or more processors select a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. In the conversation determination step, the one or more processors determine whether the first worker and the second worker are having a conversation based on first location information and second location information, and first voice information and second voice information. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first voice information is information indicating the state of sound around the first worker. The second voice information is information indicating the state of sound around the second worker. In the calculation step, the one or more processors calculate at least one of the number of conversations and the conversation time between the first worker and the second worker based on the determination in the conversation determination step. In the attendance determination step, one or more processors determine the attendance status of the first worker and the second worker. In the communication measurement method, if the attendance determination step determines that both the first worker and the second worker are present at work, the conversation determination step is performed. A communication measurement method according to one aspect of the present disclosure is performed by a computer system comprising one or more processors . The communication measurement method comprises a selection step, a conversation determination step, and a calculation step. In the selection step, the one or more processors select a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. In the conversation determination step, the one or more processors determine whether the first worker and the second worker are having a conversation based on first location information and second location information, and first voice information and second voice information. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first voice information is information indicating the state of sound around the first worker. The second voice information is information indicating the state of sound around the second worker. In the calculation step, the one or more processors calculate at least one of the number of conversations and the conversation time between the first worker and the second worker based on the determination in the conversation determination step. In the calculation step, the start time and end time of the conversation between the first worker and the second worker are determined, and at least one of the number of conversations and the conversation time is calculated. In the calculation step, if the time between the end time of the first conversation between the first worker and the second worker and the start time of the second conversation between the first worker and the second worker that takes place