JP-7854672-B2 - Engagement estimation method, program, and engagement estimation system

JP7854672B2JP 7854672 B2JP7854672 B2JP 7854672B2JP-7854672-B2

Inventors

入江健一
井澤洋介
清崎若正
白井拓磨

Assignees

パナソニックＩＰマネジメント株式会社

Dates

Publication Date: 20260507
Application Date: 20231109
Priority Date: 20221115

Claims (13)

An engagement estimation method in an engagement estimation system, In the first acquisition section, there is a first acquisition step of acquiring worker information, In the second acquisition section, a second acquisition step is performed to acquire the worker's engagement with the work over a predetermined period, A feature determination step in which, in the feature determination unit, the worker's information is used as an explanatory variable and the engagement over a predetermined period is used as the dependent variable in a regression equation, and at least one feature is determined from the worker's information based on the coefficient of determination of the regression equation obtained, The estimation unit includes an estimation step of substituting the at least one feature quantity into the regression equation to estimate the worker's engagement at a point in time different from the predetermined period, The aforementioned worker's information is The biometric information of the worker measured by the biometric information measurement terminal, The worker's location information at the worker's place of employment, Relationship information regarding the relationship between the aforementioned worker and another worker in the workplace, including, Engagement estimation methods.
The worker's information further includes declaration information regarding the work, which is generated in response to operations on the operating terminal. The engagement estimation method according to claim 1.
The declared information includes answers to questions for estimating the engagement during the specified period. The engagement estimation method according to claim 2.
The declared information includes a first answer to a first question for estimating the engagement during the predetermined period, and a second answer to a second question for estimating the engagement at a point in time other than the predetermined period. The engagement estimation method according to claim 2.
The information of the worker further includes the usage history of the computer system used by the worker for the work. The engagement estimation method according to any one of claims 1 to 4.
The aforementioned worker information further includes the worker's attendance information. The engagement estimation method according to any one of claims 1 to 4.
The at least one feature is, The "Job Requirement-Resource Model," or "JD-R Model," defines "job resources,""individualresources," and "job requirements." The worker's sense of empathy and acceptance of at least one of the visions, missions, and principles of the group to which he belongs for the work, Including at least one of the following: The engagement estimation method according to any one of claims 1 to 4.
The aforementioned "work resources" relate to at least one of the following: "support from others,""relationships with others,""autonomy in work,""coaching from colleagues,""feedback from colleagues,""diversity in relationships," and "opportunities for career development." The aforementioned "personal resources" relate to at least one of the following: "optimism,""resilience," and "recovery ability." The aforementioned "level of work requirements" relates to at least one of the following: "quantitative workload,""qualitativeworkload," and "physical workload." The engagement estimation method according to claim 7.
The system further includes a content generation step that generates content to be presented to the viewer based on the estimation results of the estimation step. The engagement estimation method according to any one of claims 1 to 4.
The system further includes a transmission step of transmitting the content generated in the aforementioned presentation content generation step to a terminal. The engagement estimation method according to claim 9.
In the transmission step, the content generated in the presentation content generation step is transmitted to the terminal at regular intervals. The engagement estimation method according to claim 10.
To cause one or more processors of a computer system to execute the engagement estimation method according to any one of claims 1 to 4, Program.
The first acquisition unit acquires worker information, A second acquisition unit for acquiring the worker's engagement with the work during a predetermined period, A feature determination unit determines at least one feature from the worker's information based on the coefficient of determination of a regression equation obtained using the worker's information as an explanatory variable and the engagement over a predetermined period as the dependent variable. The system includes an estimation unit that substitutes the at least one feature into the regression equation to estimate the worker's engagement at a point in time different from the predetermined period, The aforementioned worker's information is The biometric information of the worker measured by the biometric information measurement terminal, The worker's location information at the worker's place of employment, Relationship information regarding the relationship between the aforementioned worker and another worker in the workplace, including, Engagement estimation system.

Description

This disclosure generally relates to engagement estimation methods, programs, and engagement estimation systems, and more particularly to engagement estimation methods, programs, and engagement estimation systems for estimating worker engagement with their work. A known indicator related to workers' work is engagement (also called work engagement or employee engagement). According to Non-Patent Document 1, engagement is defined by the following two points: (1) commitment to the organization, specifically emotional commitment (emotional attachment to the organization) and continued commitment (desire to remain with the organization); and (2) extra-role behavior (any behavior that enables the organization to function effectively). Increasing employee engagement can lead to improvements in productivity, sales, customer satisfaction, and employee retention within the organization, for example. Traditionally, employee engagement has been quantified by conducting surveys of workers and analyzing their responses (for example, Patent Document 1). However, responses to surveys are not always objective data. Therefore, to improve the reliability of engagement estimations, the development of more objective engagement estimation methods is desirable. Japanese Patent Publication No. 2018-185680 Arnold B. Bakker and Michael P. Reiter (eds.), "Work Engagement: A Handbook of Basic Theory and Research," Seiwa Shoten, 2014, p. 23. This disclosure aims to provide an engagement estimation method, program, and system that can estimate engagement more objectively. An engagement estimation method according to one aspect of the present disclosure is an engagement estimation method in an engagement estimation system. The engagement estimation method comprises a first acquisition step, a second acquisition step, a feature determination step, and an estimation step. In the first acquisition step, a first acquisition unit acquires information about a worker. In the second acquisition step, a second acquisition unit acquires the worker's engagement with work over a predetermined period. In the feature determination step, a feature determination unit determines at least one feature from the worker's information based on the coefficient of determination of a regression equation obtained using the worker's information as an explanatory variable and the engagement over the predetermined period as the dependent variable . In the estimation step, an estimation unit substitutes the at least one feature into the regression equation to estimate the worker's engagement at a point in time different from the predetermined period. The worker's information includes the worker's biometric information, the worker's location information at the worker's workplace, and relationship information relating to the relationship between the worker and other workers in the workplace. The aforementioned biological information is measured by a biological information measurement terminal . A program according to one aspect of this disclosure is a program for causing one or more processors of a computer system to execute the engagement estimation method. An engagement estimation system according to one aspect of this disclosure comprises a first acquisition unit, a second acquisition unit, a feature determination unit, and an estimation unit. The first acquisition unit acquires information about a worker. The second acquisition unit acquires the worker's engagement with their work over a predetermined period. The feature determination unit determines at least one feature from the worker's information based on the coefficient of determination of a regression equation obtained using the worker's information as an explanatory variable and the engagement over the predetermined period as the dependent variable . The estimation unit substitutes the at least one feature into the regression equation to estimate the worker's engagement at a point in time different from the predetermined period. The worker's information includes the worker's biometric information, the worker's location information at their workplace, and relationship information relating to the relationship between the worker and other workers in the workplace. The biometric information is measured by a biometric information measurement terminal . Figure 1 is a block diagram of an engagement estimation system and related configuration according to one embodiment.Figure 2 is a graph illustrating one process in the engagement estimation system described above.Figure 3 is an explanatory diagram illustrating the engagement estimation process using the same engagement estimation system as described above. (Embodiment) The following describes the engagement estimation method, program, and engagement estimation system 1 according to the embodiments, with reference to the drawings. However, the embodiments described below are only one of many embodiments of this disclosure. The embodiments described below can be modi