JP-7855277-B1 - Reservation support device, reservation support method, and reservation support program

Abstract

[Challenge] To support more efficient booking. [Solution] A reservation support device is provided, comprising: a treatment history management means for storing a customer's treatment history in a storage means; and a reservation time setting means for setting a reservation time based on the customer's treatment history stored in the storage means when a reservation is accepted from a customer. [Selection Diagram] Figure 1

Inventors

• 金 胤▲哲▼
• 溝口 晃

Assignees

• ｔｅｃｈｎｅｒｓ株式会社

Dates

Publication Date

20260508

Application Date

20250812

Claims (7)

1. A treatment history management means that stores the treatment history of customers at a store in a memory means, A reservation support device comprising: a reservation time setting means that, when receiving a reservation from a customer, sets the reservation time by increasing or decreasing a time corresponding to the customer's treatment history stored in the storage means relative to a predetermined standard time , based on the correspondence between the items included in the treatment history and how the reservation time should be set.
2. A treatment history management means that stores the treatment history of customers at a store in a memory means, A reservation support device comprising : a reservation time setting means that , when accepting a reservation from a customer , sets the reservation time to be longer than a predetermined standard time if the customer's treatment history is not stored in the storage means.
3. The reservation support device according to claim 1 or 2, wherein the treatment history management means stores in the storage means an adjustment time to be increased or decreased relative to the standard time, as time corresponding to the customer's treatment history.
4. The treatment history management means includes the step of storing the customer's treatment history at the store in a storage means, A reservation support method that includes the step of setting a reservation time means when receiving a reservation from a customer, by increasing or decreasing a time corresponding to the customer's treatment history stored in the storage means relative to a predetermined standard time, based on the correspondence between the items included in the treatment history and how the reservation time should be set.
5. Computers, A treatment history management means that stores the treatment history of customers at a store in a memory means, A reservation support program that functions as a reservation time setting means, which, when receiving a reservation from a customer, sets the reservation time by increasing or decreasing the time corresponding to the customer's treatment history stored in the storage means relative to a predetermined standard time, based on the correspondence between the items included in the treatment history and how the reservation time should be set.
6. The treatment history management means includes the step of storing the customer's treatment history at the store in a storage means, A reservation support method that includes the step of setting a reservation time longer than a predetermined standard time when the reservation time setting means accepts a reservation from a customer and the customer's treatment history is not stored in the storage means.
7. Computers, A treatment history management means that stores the treatment history of customers at a store in a memory means, A reservation support program that functions as a reservation time setting means, which, when receiving a reservation from a customer, sets the reservation time to be longer than a predetermined standard time if the customer's treatment history is not stored in the storage means.

Description

This invention relates to a reservation support device, a reservation support method, and a reservation support program. Patent Document 1 discloses a reservation schedule optimization device for optimizing reservation schedules. Japanese Patent Publication No. 2007-156831 A block diagram showing the schematic configuration of a reservation support system according to one embodiment.A diagram showing an example of a treatment history stored in the memory means 14.A flowchart showing an example of the processing operation of the reservation support device 100. In typical reservation systems used in beauty salons and similar establishments, customers book a predetermined time slot according to the treatment menu. However, even with the same treatment, some customers require longer treatment times, while others complete their treatments quickly. If a treatment takes longer than expected, it can delay the start of the next customer's treatment. Conversely, if a treatment takes shorter than expected, it can result in downtime. However, it is extremely time-consuming for salon staff to estimate and adjust reservation times for each customer, and accurate estimations are not always guaranteed. In light of these circumstances, the present invention aims to provide a more efficient reservation system. In this embodiment, the establishments include, but are not limited to, salons, particularly beauty salons, barbershops, nail salons, eyelash salons, relaxation salons, esthetic salons, and chiropractic clinics. The following explanation will primarily focus on beauty salons. Hereinafter, embodiments of the present invention will be specifically described with reference to the drawings. Figure 1 is a block diagram showing the schematic configuration of a reservation support system according to one embodiment. This reservation support system includes a reservation support device 100 and is connected to a user terminal 1 via a network. User terminal 1 is used by the user (customer) and can be a smartphone, tablet, PC, etc. The user can use user terminal 1 to make a reservation to visit the store. Specifically, in response to appropriate input or selections from the user, user terminal 1 transmits a reservation request to the reservation support device 100 for making a store visit reservation. The reservation request may include information such as a customer ID to identify the user (customer), desired date and time, desired treatment menu, and desired therapist. The reservation support device 100 makes reservations in response to reservation requests received from customers. Specifically, the reservation support device 100 includes a treatment history management means 11, a reservation time setting means 12, a reservation control means 13, etc. Some or all of the functions of these means are realized, for example, by the processor of the reservation support device 100 executing a reservation support program. The reservation support device 100 also has a storage unit 154. The treatment history management means 11 stores the customer's treatment history at the store in the storage means 14. Figure 2 shows an example of a treatment history stored in the storage means 14. The storage means 14 stores the customer ID and the treatment history in association. The treatment history may include information about the treatment target, such as hair length. The treatment history may also include the treatment date, treatment menu, and/or treatment time. The treatment time may include, for example, the pre-treatment consultation time and the actual time required for the treatment, and these may be stored separately. Returning to Figure 1, the reservation time setting means 12 sets the reservation time based on the customer's treatment history stored in the storage means 14 when a reservation is received from a customer. As a specific example, the reservation time setting means 12 sets the reservation time by increasing or decreasing the time according to the customer's treatment history relative to a predetermined standard time for each treatment menu. Several more specific examples are shown below. The reservation time setting means 12 may set the reservation time longer than the standard time for new customers. This is because, for new customers, the treatment time is expected to be longer due to the initial consultation. Specifically, if the treatment history of the customer ID included in the reservation request is not stored (including cases where the same customer ID is not stored in the storage means 14), the reservation time setting means 12 will extend the reservation time. The amount to which the reservation time should be extended may be decided in advance by the store staff for each treatment menu and set in the reservation time setting means 12. The reservation time setting means 12 may set the reservation time according to the customer's treatment. For example, the time required for coloring depends on the length of the