JP-7855353-B2 - Information processing device, information processing system, and information processing method

JP7855353B2JP 7855353 B2JP7855353 B2JP 7855353B2JP-7855353-B2

Inventors

野間英樹
金盛克俊

Assignees

ソニーグループ株式会社

Dates

Publication Date: 20260508
Application Date: 20210119
Priority Date: 20200127

Claims (12)

An acquisition unit acquires episode data relating to topic information contained in the speaker's utterance data from a storage unit that stores the speaker's episode data, A dialogue control unit that controls the dialogue with the speaker to include an episode based on the aforementioned episode data, A recognition unit that recognizes the aforementioned speaker, Equipped with, The acquisition unit acquires the episode data that satisfies the acquisition conditions if the speaker is recognized and no dialogue has taken place with the speaker . The dialogue control unit controls the dialogue with the speaker so that the speaker spontaneously speaks the episode indicated by the episode data acquired by the acquisition unit. Information processing device.
The information processing apparatus according to claim 1, wherein the dialogue control unit generates dialogue data including the episode based on the episode data and an algorithm for generating dialogue text, and controls the dialogue based on the dialogue data.
The algorithm has a template corresponding to the classification of the episode, The information processing apparatus according to claim 2, wherein the dialogue control unit generates the dialogue data by setting the episode data into the template.
The information processing apparatus according to claim 3, wherein the acquisition unit acquires the episode data for which the topic information satisfies the dialogue conditions.
The information processing apparatus according to claim 1, wherein the dialogue control unit controls the dialogue with the speaker based on dialogue data different from the episode if the acquisition unit has not acquired the episode data.
A generation unit that generates the episode data based on the analysis results of the speech data, The storage unit stores the episode data in association with the speaker, The information processing apparatus according to claim 1, further comprising:
The dialogue control unit controls the dialogue with the speaker based on the question data to be asked of the speaker. The information processing apparatus according to claim 6 , wherein the generation unit generates the episode data based on the analysis results of the speech data corresponding to the question data and the question data.
The system further includes a collection unit that collects relevant information regarding the speaker's past circumstances, The information processing apparatus according to claim 7, wherein the generation unit generates the episode data based on the related information.
The information processing apparatus according to claim 8, wherein the generation unit generates generalized episode data based on common data of the episode data in the storage unit.
An information processing system comprising an agent device for collecting speaker utterance data and an information processing device, The aforementioned information processing device is An acquisition unit that acquires the episode data relating to topic information contained in the utterance data from a storage unit that stores the speaker's episode data, A dialogue control unit that controls the dialogue with the speaker to include an episode based on the aforementioned episode data, A recognition unit that recognizes the aforementioned speaker, Equipped with, The acquisition unit acquires the episode data that satisfies the acquisition conditions if the speaker is recognized and no dialogue has taken place with the speaker . The dialogue control unit controls the dialogue with the speaker so that the speaker spontaneously speaks the episode indicated by the episode data acquired by the acquisition unit. Information processing system.
The agent device is a mobile robot, The information processing system according to claim 10, wherein the dialogue control unit controls the dialogue with the speaker via the agent device.
Computers To retrieve the episode data relating to topic information contained in the speaker's utterance data from a storage unit that stores the speaker's episode data, Controlling the dialogue with the speaker to include an episode based on the aforementioned episode data, Recognizing the aforementioned speaker, Includes, The acquisition of the aforementioned data means that if the speaker is recognized and no dialogue has taken place with the speaker , the episode data that satisfies the acquisition conditions is acquired. The aforementioned control involves controlling the dialogue with the speaker so that the speaker spontaneously speaks the episode indicated by the episode data acquired. Information processing methods.

Description

This disclosure relates to an information processing device, an information processing system, and an information processing method. In recent years, devices that perform speech recognition of user utterances and engage in dialogue based on the recognition results have become widespread. For example, Patent Document 1 discloses a technology that uses field-specific dictionaries to realize dialogue tailored to a particular field. Japanese Patent Publication No. 2003-280683 This is a diagram illustrating an example of an information processing system according to an embodiment.This figure shows an example of the configuration of an agent device according to the embodiment.This figure shows an example of the structure of the agent device according to this embodiment.This figure shows an example of the configuration of an information processing device according to the embodiment.This figure shows an example of episode data according to the embodiment.This figure shows an example of template data related to the embodiment.This figure illustrates an example of generating episode data based on speech data according to the embodiment.This figure illustrates an example of generating episode data based on speech data according to the embodiment.This is a flowchart showing an example of the processing procedure (1) of the information processing device according to the embodiment.This is a flowchart showing an example of the processing procedure (2) of the information processing apparatus according to the embodiment.This figure shows an example of the question data according to the embodiment.This is a flowchart showing the processing procedure of an information processing device that generates episode data using questions.This figure shows an example of generating episode data using a question in an information processing device according to the embodiment.This flowchart shows the processing procedure for generating episode data based on related information from an information processing device.This figure shows an example of using episode data based on related information of the information processing device according to the embodiment.This diagram illustrates the generalization of multiple episode data.This is a hardware configuration diagram showing an example of a computer that implements the functions of an information processing device. The embodiments of this disclosure will be described in detail below with reference to the drawings. In each of the following embodiments, the same parts will be denoted by the same reference numerals, thus omitting redundant descriptions. (Embodiment) [Overview of the Information Processing System According to the Embodiment] Figure 1 is a diagram illustrating an example of an information processing system according to an embodiment. The information processing system 1 shown in Figure 1 is a dialogue processing system that realizes dialogue between a user U and an agent device 10. User U is an example of a speaker of the agent device 10 in the information processing system 1. For example, if the dialogue with the agent device 10 is not original or novel, user U may become bored. For example, user U may stop using the agent device 10 if they become bored with it. Therefore, the information processing system 1 has an episode talk function that realizes dialogue based on user U's episodes so that the dialogue with the agent device 10 does not become boring for user U and fosters a sense of familiarity. The information processing system 1 comprises an agent device 10 and an information processing device 100. The information processing system 1 may include, for example, multiple agent devices 10 that interact with each of multiple users U. The agent devices 10 and the information processing device 100 are configured to communicate, for example, via a network or directly without a network. The information processing device 100 may, for example, be integrated into the agent device 10. The following description will explain an example in which the agent devices 10 interact with users U through the cooperation of the agent devices 10 and the information processing device 100. The agent device 10 is a so-called IoT (Internet of Things) device and performs various information processing in cooperation with the information processing device 100. The speech recognition and voice-based dialogue processing performed by the agent device 10 are sometimes referred to as agent functions. The agent device 10 can, for example, provide various responses to the utterances of user U. For example, responses include episode-based responses, scenario-based responses, responses based on the verbalization of the situation, knowledge-based responses, and casual conversation responses. The agent device 10 includes, for example, an autonomous mobile device, a smartphone, a tablet terminal, a game console, a home speaker, a household electrical appliance, an automobile, etc. Smartphones, tablet terminals, etc.,