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JP-7855812-B2 - Service delivery system, service delivery method, and service delivery program

JP7855812B2JP 7855812 B2JP7855812 B2JP 7855812B2JP-7855812-B2

Inventors

  • 山本 浩史
  • 小堀 隆之
  • 柴田 純平
  • 大竹 基之
  • 河野 吉孝

Assignees

  • 株式会社コト
  • 株式会社ＰＫＢソリューション

Dates

Publication Date
20260511
Application Date
20211228

Claims (13)

  1. A communication means that transmits connection information to a mobile terminal via proximity wireless communication within a service area to obtain service information related to the said service, and identification information to identify the terminal itself. An input device used in combination with the aforementioned communication means to provide contact information to a mobile terminal , Let it exist, A management server that stores the unique information of the input device in correspondence with specific information that identifies the communication means , When the aforementioned mobile terminal receives the aforementioned specific information linked to a service area, the device information of the mobile terminal obtained through the connection is stored in correspondence with the aforementioned specific information, and the service information corresponding to the aforementioned specific information is transmitted to the mobile terminal as information indicating an unusable, inactive state. A service provision method that, when contact information is obtained from a mobile terminal in the device information , outputs a signal to the mobile terminal to update the inactive service information to an active service information that can be used.
  2. A communication means that is installed within a service area and is located within that service area, and performs proximity wireless communication with a mobile terminal held by a user receiving the service, A portable terminal having a touch panel that establishes proximity wireless communication with the aforementioned communication means and acquires connection information for obtaining service information related to the service and specific information for identifying the communication means, An input device used in combination with the aforementioned communication means within the aforementioned service area, which provides contact information to the mobile terminal by proximity to or contact with the touch panel, A specific information storage means that stores specific information of the communication means corresponding to the aforementioned service area, Unique information storage means that stores unique information of the input device capable of recognizing the contact information in correspondence with the specific information, A service information storage means that stores the service information provided in the aforementioned service area as two state information: information in an unusable, inactive state and information in an usable, active state, corresponding to the aforementioned specific information, and A management server equipped with device information storage means that acquires and stores device information of the mobile terminal based on the connection information from the mobile terminal, It is provided including, The aforementioned management server When the specific information stored in the specific information storage means is obtained by connecting from the mobile terminal based on the connection information, the device information of the mobile terminal obtained by the connection is stored in the device information storage means based on the specific information. Along with the unique information corresponding to the specific information stored in the unique information storage means, one service information in the two-state information corresponding to the specific information, stored in the service information storage means, is transmitted to the mobile terminal as information of an unusable, inactive state based on the device information. The mobile terminal that receives the aforementioned inactive service information, A service provision system that, when contact information provided by the input device can be recognized by the unique information, updates the inactive service information on the touch panel to an active state where it can be used.
  3. A communication means that is installed within a service area and is located within that service area, and performs proximity wireless communication with a mobile terminal held by a user receiving the service, A portable terminal having a touch panel that establishes proximity wireless communication with the aforementioned communication means and acquires connection information for obtaining service information related to the service and specific information for identifying the communication means, An input device used in combination with the aforementioned communication means within the aforementioned service area, which provides contact information to the mobile terminal by proximity to or contact with the touch panel, A specific information storage means that stores specific information of the communication means corresponding to the aforementioned service area, A service information storage means that stores the service information provided in the aforementioned service area as two state information: information in an unusable, inactive state and information in an usable, active state, corresponding to the aforementioned specific information, and A management server equipped with device information storage means that acquires and stores device information of the mobile terminal based on the connection information from the mobile terminal, It is provided including, The aforementioned management server When the specific information stored in the specific information storage means is obtained by connecting from the mobile terminal based on the connection information, the device information of the mobile terminal obtained by the connection is stored in the device information storage means based on the specific information. The service information storage means transmits one service information in the two-state information corresponding to the specific information stored in the service information storage means to the mobile terminal based on the device information as information of an unusable, inactive state. When the contact information of the input device, which is provided by bringing the input device close to or in contact with the touch panel of the mobile terminal, which is received as one of the service information in the inactive state, is obtained from the connection from the mobile terminal in the device information stored in the device information storage means, A service provision system for updating the inactive service information on the touch panel of the aforementioned mobile terminal to an active state where it can be used.
  4. The management server further includes a unique information storage means that stores unique information that can recognize contact information generated by proximity to or contact with a touch panel by an input device, in correspondence with the specific information, and when the contact information is obtained by connection from the mobile terminal in the device information stored in the device information storage means, it is determined whether the contact information can be recognized by the unique information stored in the unique information storage means, and if it can be recognized in correspondence with the specific information, the mobile terminal updates the inactive service information on the touch panel to an active state that can be used, as described in claim 3.
  5. The service provision system according to claim 3 or 4, wherein the update to an available active state performed on a mobile terminal is caused by transmitting one service information of the available active state from among the two state information to the mobile terminal.
  6. The service provision system according to claim 3 or 4, wherein the update to an available active state performed on a mobile terminal occurs when, based on the device information, one service information transmitted to the mobile terminal as information of an unavailable inactive state is in a state in which the unavailable inactive state information of one of two state information (information of an unavailable inactive state and information of an available active state) is displayed, and an execution signal is transmitted to the mobile terminal to change the unavailable inactive state of one service information in the two state information to an available active state.
  7. Within one service area, A communication means that performs proximity wireless communication with a mobile terminal held by a user receiving the service, which is located within the said service area, An input device is installed and provided that is used within the aforementioned service area in combination with the aforementioned communication means, and that provides contact information to the mobile terminal by approaching or touching a touch panel located on the display screen, A mobile terminal that establishes proximity wireless communication with the aforementioned communication means and acquires connection information for obtaining service information related to the service and specific information for identifying the aforementioned communication means, An authentication server having a specific information storage means that stores specific information of the communication means corresponding to the aforementioned service area, A distribution server having a device information storage means that stores the specific information based on the connection information obtained via the authentication server and the device information of the mobile terminal, and a service information storage means that stores the service information provided in the service area in two states: information of an unusable inactive state and information of an usable active state, corresponding to the specific information, A service provision system that is connected via a computer network including the Internet, The aforementioned authentication server When the specific information stored in the specific information storage means is obtained by connecting based on the connection information from the mobile terminal, the device information of the mobile terminal obtained by the connection and the specific information are transmitted to the distribution server. To the mobile terminal in the device information, information for connecting to a distribution server based on the connection information is transmitted to obtain a service information corresponding to the specific information. The aforementioned distribution server The device information transmitted from the authentication server is stored in the device information storage means in correspondence with the specific information. When the aforementioned information for connecting to the distribution server is received, it is determined whether the device information of the mobile terminal obtained through the connection is stored in the device information storage means, and if it is stored, it is determined whether a service information in the specific information corresponding to the device information is stored in the service information storage means, and if it is stored, the service information in the two state information stored in the service information storage means is transmitted to the mobile terminal as information of an unusable, inactive state based on the device information. The mobile terminal that receives the aforementioned inactive service information, The contact information provided by the input device upon proximity to or contact with the touch panel is transmitted to the distribution server. The aforementioned distribution server If the aforementioned contact information is obtained through a connection from the mobile terminal in the device information stored in the device information storage means, A service provision system for updating the inactive service information on the touch panel of the aforementioned mobile terminal to an active state where it can be used.
  8. A service provision system comprising a computer network connected to a matching server having unique information storage means that stores unique information corresponding to the specific information, which is capable of recognizing contact information generated by proximity to or contact with a touch panel by an input device, wherein when the distribution server obtains the contact information from the mobile terminal in the device information stored in the device information storage means, it queries the matching server to determine whether the contact information can be recognized using the unique information stored in the unique information storage means, and if it can be recognized, the mobile terminal updates the inactive service information on the touch panel to an active state that can be used.
  9. The service provision system according to claim 7 or 8, wherein the update to an available active state performed on a mobile terminal is caused by transmitting one service information of an available active state from two state information to the mobile terminal.
  10. The service provision system according to claim 7 or 8, wherein the update to an available active state performed on a mobile terminal occurs when, based on the device information, one service information transmitted to the mobile terminal as information of an unavailable inactive state is in a state in which the information of the unavailable inactive state, one of two state pieces of information (information of an unavailable inactive state and information of an available active state), is in a state in which the information of the unavailable inactive state, one of the two state pieces of information, is displayed, and an execution signal is transmitted to the mobile terminal to change the unavailable inactive state of one service information in the two state pieces of information to an available active state.
  11. Within one service area, A communication means that transmits connection information for obtaining service information related to the aforementioned service and identification information for identifying the aircraft itself via proximity wireless communication, An input device used in combination with the aforementioned communication means within the aforementioned service area, which provides contact information to a mobile terminal equipped with a touch panel by proximity to or contact with the touch panel, Let it exist, A service provision method comprising: a management server that stores unique information of an input device capable of recognizing the contact information and the service information in correspondence with specific information linked to the service area; and a mobile terminal held by a user receiving the service, connected via a computer network including the Internet, to transmit the service information to the mobile terminal based on the connection information, The mobile terminal establishes proximity wireless communication with the communication means, obtains connection information and specific information, connects to the management server based on the connection information, and transmits the specific information. When the management server receives the specific information associated with a service area from the mobile terminal, it stores the device information acquired through the connection in correspondence with the specific information and transmits the service information corresponding to the specific information to the mobile terminal as information indicating an unusable, inactive state. The mobile terminal, which is receiving the service information as an inactive state, transmits the contact information assigned by the input device to the management server. A service provision method characterized in that, when the management server acquires the contact information from the mobile terminal based on the device information it stores, it determines whether the contact information can be recognized by the unique information, and if it can be recognized, outputs a signal to the mobile terminal to update the inactive service information to an active service information that can be used.
  12. Within one service area, A communication means that transmits connection information for obtaining service information related to the aforementioned service and identification information for identifying the aircraft itself via proximity wireless communication, A mobile terminal equipped with a touch panel, held by the user receiving the service, establishes proximity wireless communication with the aforementioned communication means to acquire the connection information and the specific information, An input device used in combination with the aforementioned communication means within the aforementioned service area, which provides contact information to the mobile terminal by proximity to or contact with the touch panel, Let it exist, Through computer networks, including the Internet, An authentication computer having a specific information storage means that stores specific information of the communication means in correspondence with the one service area, and a device information storage means that stores device information of the mobile terminal in correspondence with the specific information, A distribution computer having a service information storage means that stores the service information provided in the aforementioned service area in two state information corresponding to the specified information: information in an unusable, inactive state and information in an usable, active state. A matching computer having a unique information storage means that stores unique information corresponding to the specific information, which can recognize contact information generated by the proximity or contact of the input device to or with the touch panel, is connected to the aforementioned input device. The steps include: the mobile terminal obtaining the connection information and the specific information from the communication means via proximity wireless communication; The authentication computer, upon connection from the mobile terminal based on the connection information, acquires device information and specific information of the mobile terminal, determines whether the specific information corresponds to the specified area stored in the specific information storage means, and if it does, stores the device information in the device information storage means in association with the specific information. The authentication computer transmits to the mobile terminal in the device information information information for connecting to a distribution computer based on the connection information to obtain service information corresponding to the specific information, The distribution computer obtains device information and specific information of the mobile terminal upon connection from the mobile terminal using the information for connecting to the distribution computer, and queries the authentication computer to determine whether the device information is stored in the device information storage means in correspondence with the specific information. If the distribution computer receives a response from the authentication computer indicating that the device information is stored, it transmits to the mobile terminal that obtained the device information one of the two state information corresponding to the specific information as information indicating an unusable, inactive state based on the device information. When the distribution computer receives contact information of the input device as service information in an inactive state from the mobile terminal, it queries the matching computer to determine whether the contact information can be recognized by the unique information stored in the unique information storage means. If a response indicating recognition is received from the verification computer, the mobile terminal is instructed to update the inactive service information on the touch panel to an active state. A service provision method characterized by including and executing a certain function.
  13. Within one service area, A communication means that transmits connection information for obtaining service information related to the aforementioned service and identification information for identifying the aircraft itself via proximity wireless communication, A mobile terminal equipped with a touch panel, held by the user receiving the service, establishes proximity wireless communication with the aforementioned communication means to acquire the connection information and the specific information, An input device used in combination with the aforementioned communication means within the aforementioned service area, which provides contact information to the mobile terminal by proximity to or contact with the touch panel, Let it exist, A computer that stores the service information in two states, corresponding to the specific information of the communication means installed in the aforementioned service area, and that stores the device information obtained by connecting from a mobile terminal based on the connection information, A means for obtaining device information of the mobile terminal and specific information of the communication means by connecting from the mobile terminal based on the aforementioned connection information, A means for determining whether the acquired specific information corresponds to the aforementioned specific information in the aforementioned provision area, If the specific information corresponds to the aforementioned service area, the means for storing the device information of the mobile terminal in correspondence with the specific information, A means for transmitting, based on the device information, one service information in the two state information corresponding to the specific information to the mobile terminal from which the device information has been obtained, as information of an unusable, inactive state, Means for determining whether or not contact information has been received from the input device on a mobile terminal, When contact information is received, means for determining whether the device information of the mobile terminal that acquired the contact information is the device information of the mobile terminal corresponding to the specific information distributed as a service information in an inactive state, If the device information is stored in correspondence with the aforementioned specific information, the means for causing the mobile terminal to perform an operation to update the inactive service information on the mobile terminal's touch panel to an active state where it can be used. A service delivery program that enables functionality.

Description

The present invention relates to a service provision system, a service provision method, and a service provision program for assigning service information to user terminals located within a service provision area. Traditionally, in promotional activities conducted by companies and other organizations targeting general consumers to stimulate consumer behavior and purchases, due to the nature of sales promotions, points or stamps are awarded to users participating in the promotion, and these can be exchanged for benefits or coupons depending on the number of points or stamps accumulated. In addition, in sales activities at physical stores such as retail stores and restaurants, as well as online shops, services are provided to distribute prizes or discount coupons to users who use the store or establishment in proportion to the frequency of their visits. On the other hand, with the widespread use of mobile devices such as smartphones, sales activities utilizing the functions of these devices and the mobile devices held by general consumers have been proposed, and in recent years, the provision of services via NFC (Near Field Communication) terminals has become widespread. For example, in order to increase the number of users of a store's membership site, a customer information system has been proposed that sends access information to the customer's mobile device via NFC communication, and the mobile device connects to a server device via a push-transmitted URL to display the benefit information (see Patent Document 1). Furthermore, a method has been proposed in which an advertising server selects advertising information for a store based on the store's location information and the user's mobile device's location information, stores it as the user's history, obtains the device ID of an NFC device installed in the store from the user's mobile device via the network, and if the device ID corresponds to the store's advertising information, determines that the user has visited that store and confirms the visit (for example, Patent Document 2). Japanese Patent Publication No. 2015-72519Japanese Patent Publication No. 2014-109964 This is a diagram illustrating a service provision system according to one embodiment of the present invention.Figure 1 is a perspective view of the input device shown.Figure 1 is a block diagram showing the schematic configuration of the smart device.Figure 1 is a block diagram showing the schematic configuration of the management server.This is a sequence diagram showing the processing procedure in a service provision system according to one embodiment of the present invention.This is a flowchart illustrating the control program for a management server in one embodiment of the present invention.This is a perspective view showing an example of an input device in the present invention.This diagram illustrates the two states of one service information in the present invention.This is a block diagram showing a schematic configuration of a management server in one embodiment of the present invention.This is a sequence diagram showing the processing procedure in a service provision system according to one embodiment of the present invention.This is a flowchart illustrating the control program for a management server in one embodiment of the present invention.This is a diagram illustrating a service provision system according to one embodiment of the present invention.This is a sequence diagram showing the processing procedure in a service provision system according to one embodiment of the present invention. Hereinafter, embodiments of the present invention will be described with reference to the drawings. Embodiment 1. This embodiment describes a service provision system that provides service information, which can be exchanged for benefits or coupons, to smart devices (mobile terminals) held by users present within an event venue (service area) offering free services such as new product introductions and trial services. Note that the mobile terminal may be a smartphone, tablet, or other smart device, or a notebook computer. As shown in Figure 1, the service provision system 1 is configured to include, for example, an NFC tag (communication terminal) 3 installed at the event venue 2 and performing proximity wireless communication, an input device 4 placed at the event venue 2 and used in combination with the NFC tag 3, a smart device 6 held by a user 5 present at the event venue 2, and a management server 7 that establishes communication with the smart device 6 and distributes service information. The NFC tag 3, located within the event venue 2, communicates wirelessly with the smart device 6 held by the user 5 participating in the event. It also contains a tag ID (identification information) to identify itself and generates unique URL data (connection information) that allows connection to the management server 7 to obtain service information related to the aforementioned service. This URL dat