JP-7855970-B2 - Information processing systems, information processing devices, display methods, programs

JP7855970B2JP 7855970 B2JP7855970 B2JP 7855970B2JP-7855970-B2

Inventors

村山史也

Assignees

株式会社リコー

Dates

Publication Date: 20260511
Application Date: 20220824
Priority Date: 20211220

Claims (17)

An information processing system having a device and an information processing device capable of communicating with the device, A device information acquisition unit stores in an information storage unit time information associated with each of the error information acquired from the device and the method for resolving the error input to the device or the information processing device, A display control unit that displays the existence of the aforementioned error information and the existence of the aforementioned resolution method, in correspondence with the time axis based on the time information, When the selection of a display component indicating the existence of the aforementioned error information is received, the system includes a search unit that searches the information storage unit for errors of the same type as the aforementioned error information. The display control unit displays error information for one screen, including time information associated with the same type of error that matches the search, and the fact that a solution exists, in accordance with the time information associated with each, along a time axis. An information processing system characterized by the following:
The equipment information acquisition unit acquires job information executed by the equipment, maintenance information performed by the equipment, and configuration change information changed to the equipment from the equipment. The information processing system according to claim 1, characterized in that the display control unit displays error information for one screen, including time information associated with the same type of error, that a resolution method exists, that job information exists, that maintenance information exists, and that setting change information has been changed for the equipment, in accordance with the time information associated with each of these on a time axis.
The information processing system according to claim 2 , wherein the equipment information acquisition unit acquires both the maintenance reflection results stored in the equipment and the maintenance execution results stored in the scheduler as the maintenance information.
The information processing system according to any one of claims 1 to 3, characterized in that the search unit searches for the most recent error information among errors of the same type as the error information that was selected.
The information processing system according to any one of claims 1 to 3, characterized in that the search unit searches for errors of the same type as the error information that was selected, and for which the resolution method exists within a predetermined time from among the errors of the same type.
The information processing system according to claim 5 , characterized in that the display control unit displays, based on time information associated with the same type of error, an emphasis is placed on the fact that a method for resolving the error exists within a predetermined time period.
If the system receives a selection indicating that the aforementioned error information exists, the display control unit will display an information input field. The information processing system according to claim 1, characterized in that the information entered by the worker in the input field is stored in the information storage unit as a resolution method, in association with the same time information as the error information for which the selection was received or the time information for which the information was entered.
If the selection indicating the existence of the aforementioned error information is received, the search unit searches the information storage unit for an error of the same type as the aforementioned error information. If the aforementioned error of the same type does not match the search, or if the aforementioned error of the same type matches the search but there is no solution to resolve the aforementioned error within a predetermined time, The information processing system according to claim 7 , characterized in that the display control unit displays an input field for the information.
An information processing system having a device and an information processing device capable of communicating with the device, A device information acquisition unit stores in an information storage unit time information associated with each of the error information acquired from the device and the method for resolving the error input to the device or the information processing device, A display control unit that displays the existence of the aforementioned error information and the existence of the aforementioned resolution method, in correspondence with the time axis based on the time information, It includes a search unit that searches the information storage unit for similar error information that frequently occurs within a predetermined period, The information processing system is characterized in that the display control unit highlights display components related to frequently occurring similar error information retrieved by the search unit, in correspondence with a time axis based on time information associated with the error information.
The information processing system according to claim 9 , characterized in that, when the display component selects an error information indicating that such error information exists, the display control unit places the selected error information in the center of the screen with respect to the time axis.
The information processing system according to claim 9, characterized in that, when the display control unit receives a selection of a display period for a single screen displaying the error information, it displays the display components related to the error information that occurred during the selected display period in correspondence with the time axis.
The information processing system according to any one of claims 9 to 11, characterized in that when the display control unit receives a selection of one of several display components relating to frequently occurring similar error information, it displays the resolution method associated with the same type of error information as the selected error information.
The information processing system according to claim 12, characterized in that the equipment information acquisition unit acquires job information executed by the equipment from the equipment, and if there are multiple pieces of error information of the same type as the selected error information, the display control unit displays the resolution method associated with the same type of error information, which is associated with job information similar to the job information that caused the selected error information.
The aforementioned equipment information acquisition unit acquires job information executed by the equipment and maintenance information performed by the equipment from the equipment. The search unit refers to a troubleshooting information storage unit in which one or more troubleshooting pieces of information are associated with the error information. Among the multiple troubleshooting pieces associated with the error information for which a selection was accepted, Whether or not maintenance was performed up to a certain time prior to the aforementioned error information of the same type as the selected error information, The information processing system according to claim 9, characterized in that, with respect to the print settings included in the troubleshooting information, the system determines the troubleshooting information to be displayed based on the degree of similarity of the print settings included in the job information that produced the same type of error information as the selected error information.
An information processing device that can communicate with a device, A device information acquisition unit stores in an information storage unit time information associated with each of the error information acquired from the device and the method for resolving the error input to the device or the information processing device, A display control unit causes the device to display a screen on the time axis based on the time information indicating that the aforementioned error information exists and that the aforementioned resolution method exists, When the selection of a display component indicating the existence of the aforementioned error information is received, the system includes a search unit that searches the information storage unit for errors of the same type as the aforementioned error information. The display control unit displays error information for one screen, including time information associated with the same type of error that matches the search, and the fact that a solution exists, on a time axis based on the time information associated with each. An information processing device characterized by the following:
A display method performed by an information processing system having a device and an information processing device capable of communicating with the device, The device information acquisition unit stores time information in the information storage unit, associating it with the error information acquired from the device and the method for resolving the error input to the device or the information processing device. The display control unit displays, based on the time information, that the error information exists and that a method for resolving it exists, corresponding to the time axis. If the selection of a display component indicating the existence of the aforementioned error information is received, a search step is performed to search the information storage unit for an error of the same type as the aforementioned error information. The display control unit performs the steps of displaying error information for one screen, including time information associated with the same type of error that matches the search, and the fact that a solution exists, in accordance with the time information associated with each, on a time axis; A display method characterized by having the following features.
An information processing device that can communicate with other devices, A device information acquisition unit stores in an information storage unit time information associated with each of the error information acquired from the device and the method for resolving the error input to the device or the information processing device. A display control unit that causes the device to display a screen on the time axis based on the time information indicating that the aforementioned error information exists and that the aforementioned resolution method exists. When the selection of a display component indicating the existence of the aforementioned error information is received, the system functions as a search unit that searches the information storage unit for errors of the same type as the aforementioned error information . The display control unit displays error information for one screen, including time information associated with the same type of error that matches the search, and the fact that a solution exists, on a time axis based on the time information associated with each. program.

Description

This invention relates to an information processing system, an information processing device, a display method, and a program. In image forming machines and similar equipment, motors, clutches, and other mechanical components perform printing with colorants, requiring various maintenance tasks such as cleaning and parts replacement. Furthermore, if any errors occur in the equipment, such as paper jams, work is performed to resolve the errors. Technologies have been devised to help users understand the causes of image defects occurring in image forming apparatuses (see, for example, Patent Document 1). Patent Document 1 discloses a technology for displaying a list of past cases of abnormal images and related information. This figure shows an example of a timeline screen where jobs, error information, maintenance information, and messages are displayed on a single screen.This figure shows an example of a timeline screen that includes a pop-up display of detailed information.This diagram illustrates an example of a system configuration for an information processing system.This figure shows an example of the hardware configuration of a server device.This is a schematic diagram showing the general configuration of an image forming apparatus.This is a functional block diagram that explains the functions of the server device and image forming apparatus by dividing them into blocks.This is an example of a flowchart illustrating the process by which an image forming apparatus detects job information, error information, configuration change information, and maintenance information, and a server device stores this information.This is an example of a flowchart illustrating the process by which an image forming apparatus detects setting change information and messages, and a server device saves them.This is an example of a flowchart illustrating the process by which a server device searches for error information stored in its information storage unit when an error occurs and displays a timeline screen.This figure shows an example of a timeline screen that reflects an error that occurred at a specific date and time.This figure shows an example of a timeline screen around the time when an error similar to the jam occurred on June 11, 2019.This figure shows an example of a timeline screen near the current time.This is an example of a functional block diagram that explains the functions of a server device and an image forming apparatus by dividing them into blocks.This is an example of troubleshooting information stored in the troubleshooting information storage unit.This figure shows an example of job information stored in the information storage unit.This figure shows an example of a timeline screen.This figure shows an example of a timeline screen where the icon is displayed in the center.This figure shows an example of the timeline screen when the display period button is pressed.This figure shows an example of a timeline screen where icons for the same type of jam that appear frequently are highlighted.This figure shows detailed information displayed on the timeline screen and an example of how to resolve the issue.This figure shows detailed information displayed on the timeline screen and an example of how to resolve the issue.This is an example of a flowchart illustrating the display process of a timeline screen that highlights and displays solutions for frequently occurring similar errors on a server device. The following describes an example of an embodiment for carrying out the present invention: an information processing system and a display method performed by the information processing system. Japanese Patent Publication No. 2019-209538