KR-20260064471-A - COMMUNICATION SYSTEM OF PROVIDING TAXI-HAILING SERVICE FOR DIGITALLY EXCLUDED AND OPERATION METHOD OF THE SAME

Abstract

The present disclosure provides a communication system for providing a taxi call service for digitally excluded persons and a method of operating the same. In the present disclosure, the communication system may include an electronic device configured to transmit location information to request a taxi call service, and a server configured to provide a taxi call service using the passenger boarding location, as a counselor determines the passenger boarding location based on the location information received from the electronic device while conversing with the user of the electronic device.

Inventors

• 전성재
• 이정구
• 김보영

Assignees

• 주식회사 아이나비모빌리티

Dates

Publication Date

20260507

Application Date

20250617

Priority Date

20241031

Claims (20)

1. In a communication system that provides a taxi call service, An electronic device configured to transmit location information to request a taxi call service; and A server configured to provide the taxi calling service using the passenger boarding location, as a counselor determines the passenger boarding location based on the location information received from the electronic device while conversing with the user of the electronic device. including, Communication system.
2. In Article 1, The above electronic device is, In response to the selection of an icon for using the above taxi calling service, a call button is displayed, and In response to the selection of the above call button, the location information of the electronic device is transmitted to the server. Constituting, Communication system.
3. In Article 2, The icon above is, An app for executing an application installed on the electronic device to use the above taxi calling service, or A widget showing some of the functions provided by the above application including at least one of, Communication system.
4. In Article 2, The above electronic device is, In response to the selection of the above call button, the above location information is transmitted to the above server, and Search for the phone number of the call center for the region to which the above location information belongs, and Call the call center using the above phone number to mediate a conversation between the user and a counselor at the call center. Constituting, Communication system.
5. In Article 4, The above server is, Receiving the location information from the electronic device, Display candidate locations corresponding to the above location information at the above call center, and Display the passenger boarding location determined from the candidate location by the counselor to the call center, and Call a taxi to the above passenger boarding location Constituting, Communication system.
6. In Article 4, The above server is, Receiving the location information from the electronic device, Based on the above location information, search for the above phone number of the above call center, and To provide the above phone number to the above electronic device Constituting, Communication system.
7. In Article 5, The above server is, To change the candidate location by the above counselor and display it at the above call center Further composed, Communication system.
8. In Article 1, The above server stores pre-registered payment information to be used for paying the usage fee for the above taxi call service, and The above payment information is, The above user registering through an application installed on the electronic device to use the above taxi calling service, or Registration by a counselor while conversing with the user of the aforementioned electronic device Stored on the server through at least one of the above, Communication system.
9. In Article 1, The above server is, Confirming the user's boarding or alighting from the taxi according to the above taxi call service, Using contact information pre-registered in an application installed on the electronic device to use the above taxi calling service, a message notifying the user of the boarding or alighting of the taxi is transmitted. Constituting, Communication system.
10. In Article 1, The counselor and the user converse through at least one of voice conversation or text conversation, and The above counselor includes at least one of a human or an artificial intelligence module, Communication system.
11. In a method of operation of a communication system for providing a taxi call service, A step in which an electronic device transmits location information to request a taxi call service; and A step in which a server provides the taxi call service using the passenger boarding location, as the counselor determines the passenger boarding location based on the location information received from the electronic device while conversing with the user of the electronic device. including, Method of operation of a communication system.
12. In Article 11, The step of transmitting the above location information is, The electronic device displays a call button in response to the selection of an icon for using the taxi call service; and The electronic device transmits the location information of the electronic device to the server in response to the selection of the call button. including, Method of operation of a communication system.
13. In Article 12, The icon above is, An app for executing an application installed on the electronic device to use the above taxi calling service, or A widget showing some of the features provided by the above application including at least one of, Method of operation of a communication system.
14. In Paragraph 12, The step of transmitting the above location information to the server is, The electronic device transmits the location information to the server in response to the selection of the call button; The electronic device searches for a phone number of a call center for the region to which the location information belongs; and The electronic device calls the call center using the phone number and mediates a conversation between the user and a counselor at the call center. including, Method of operation of a communication system.
15. In Article 14, The step of providing the taxi call service using the above passenger boarding location is: The step of the server receiving the location information from the electronic device; A step in which the server displays a candidate location corresponding to the location information to the call center; The step of the server displaying the passenger boarding location determined from the candidate location by the counselor to the call center; and Step of the above server calling a taxi to the passenger boarding location including, Method of operation of a communication system.
16. In Article 14, The step of searching for the above call center is, The step of the server receiving the location information from the electronic device; A step in which the server searches for the phone number of the call center based on the location information; and Step of the above server providing the above phone number to the above electronic device including, Method of operation of a communication system.
17. In Article 15, The step of providing the taxi call service using the above passenger boarding location is: Step where the server changes the candidate location by the counselor and displays it to the call center including, Method of operation of a communication system.
18. In Article 11, The above server stores pre-registered payment information to be used for paying the usage fee for the above taxi call service, and The above payment information is, The above server registering through an application installed on the electronic device to use the taxi calling service, or Registration by the counselor while the above server converses with the user of the above electronic device Stored on the server through at least one of the above, Method of operation of a communication system.
19. In Article 11, A step in which the server confirms the user’s boarding or alighting of a taxi according to the taxi call service; and The server transmits a message notifying the user of the boarding or alighting of the taxi, using contact information pre-registered in an application installed on the electronic device to use the taxi calling service. including, Method of operation of a communication system.
20. In Article 11, The counselor and the user converse through at least one of voice conversation or text conversation, and The above counselor includes at least one of a human or an artificial intelligence module, Method of operation of a communication system.

Description

Communication system of providing taxi-hailing service for digitally excluded persons and method of operation thereof The present disclosure relates to a communication system for providing a taxi call service and a method of operating the same, and in particular, to a communication system for providing a taxi call service for digitally excluded people and a method of operating the same. The number of digitally excluded individuals is increasing due to rapid digitalization. The digitally excluded refers to those classified as socially vulnerable, such as the elderly, the poor, and people with disabilities, who are unable to use digital services due to various reasons, including economic circumstances and physical conditions. Meanwhile, digital taxi-hailing services have recently emerged, yet the digitally excluded are unable to utilize these services as well. Consequently, the digitally excluded face difficulties in hailing a taxi. FIG. 1 is a block diagram schematically illustrating a communication system for providing a taxi call service according to various embodiments. FIG. 2 is a block diagram schematically illustrating one embodiment of the communication system of FIG. 1. FIG. 3 is a block diagram schematically illustrating another embodiment of the communication system of FIG. 1. FIG. 4 is a block diagram schematically illustrating another embodiment of the communication system of FIG. 1. FIG. 5 is a flowchart schematically illustrating the operation method of a communication system for providing a taxi call service according to various embodiments. FIG. 6 is a block diagram illustrating the components of an electronic device for using a taxi call service according to various embodiments. FIG. 7 is a flowchart illustrating the operation method of an electronic device for using a taxi call service according to various embodiments. FIGS. 8A, FIGS. 8B, FIGS. 8C, and FIGS. 8D are example diagrams for explaining the step of detecting the selection of the icon of FIG. 7. FIGS. 9a and FIGS. 9b are example diagrams for explaining the steps of displaying the call button of FIG. 7. Figure 10 is an example diagram illustrating the steps for using the taxi call service of Figure 7. FIGS. 11a, FIGS. 11b, FIGS. 11c, and FIGS. 11d are example diagrams for explaining the steps of using the taxi call service of FIG. 7. FIGS. 12a and FIGS. 12b are example diagrams illustrating the case of registering payment information on an electronic device for the step of using the taxi call service of FIG. 7. FIG. 13 is an example diagram illustrating the case of registering contact information on an electronic device for the step of using the taxi call service of FIG. 7. FIGS. 14a, FIGS. 14b, and FIGS. 14c are example diagrams for explaining cases that can be additionally performed in the step of using the taxi call service of FIG. 7. FIGS. 15a and FIGS. 15b are example diagrams for explaining cases that can be additionally performed in the step of using the taxi call service of FIG. 7. FIG. 16 is an example diagram illustrating the operation of a taxi in a communication system for providing a taxi call service according to various embodiments. FIG. 17 is a block diagram schematically illustrating a communication system for providing a taxi call service according to some embodiments. FIG. 18 is a block diagram illustrating the components of the call center of FIG. 17. FIG. 19 is a flowchart illustrating the operation method of an electronic device of a call center according to a first embodiment. FIG. 20 is a flowchart illustrating a method of operation for collecting data of an electronic device of a call center according to a second embodiment. FIG. 21 is a flowchart illustrating a method of operation for determining the passenger boarding position of an electronic device of a call center according to a second embodiment. Hereinafter, various embodiments of this document will be described with reference to the attached drawings. FIG. 1 is a block diagram schematically illustrating a communication system (100) for providing a taxi call service according to various embodiments. FIG. 2 is a block diagram schematically illustrating one embodiment of the communication system (100) of FIG. 1. FIG. 3 is a block diagram schematically illustrating another embodiment of the communication system (100) of FIG. 1. FIG. 4 is a block diagram schematically illustrating yet another embodiment of the communication system (100) of FIG. 1. Referring to FIG. 1, the communication system (100) may include an electronic device (110), at least one call center (120), and a server (130). The electronic device (110) may be carried by a user who wishes to use a taxi calling service or to take a taxi. An application for using the taxi calling service may be installed on the electronic device (110). The electronic device (110) may collect location information regarding the current location. At this time, the electronic device (110) may collect location infor