KR-20260065619-A - Maintenance service system, and method of handling maintenance services

Abstract

One aspect of the present disclosure is a maintenance service system comprising: a setting unit that determines a periodic billing fee based on a contract to hold said item as inventory based on at least one of risk, purchase price, and contract period for said item regarding a customer's facility; an item management unit that manages spare item information indicating said item held as inventory; and a periodic billing unit that continuously charges said periodic billing fee. The maintenance service system prepares an inventory of parts for infrastructure facilities for each customer and promptly supplies parts to the infrastructure facilities in the event of an abnormality.

Inventors

• 아오키 마사토

Assignees

• 미쓰비시덴키 가부시키가이샤

Dates

Publication Date

20260508

Application Date

20240906

Claims (8)

1. A setting unit for determining a periodic billing fee based on a contract to hold said goods as inventory, based on at least any of risk, purchase price, and contract period, regarding said goods related to a customer's facilities; and A goods management department that manages spare item information representing the spare items, which are the above-mentioned items held as inventory, and A periodic billing unit that continuously charges the above periodic billing fee A maintenance service system equipped with
2. In claim 1, In cases where multiple types of items are included in the items related to the customer's facilities, A maintenance service system that determines a periodic billing fee based on at least one of the above setting unit risk by type of item, the above purchase fee by type of item, and the contract period by type of item subject to contract.
3. In claim 1, The above setting unit is a maintenance service system that determines the regular billing fee based on the number of customers having contracts corresponding to the above spare parts.
4. In claim 1, A maintenance service system that determines the number of spare items based on the number of customers having contracts corresponding to the risk for each item and the spare items, calculates the cost of spare items based on the number of spare items and the purchase price of the spare items, and determines the regular billing fee based on the cost of spare items and the number of customers.
5. In claim 1, The above setting unit is a maintenance service system that determines the contract period based on the above regular billing fee.
6. In claim 1, The above setting unit is a maintenance service system that determines the periodic billing fee for the above spare parts related to the above equipment based on the usage status of the maintenance service of the above equipment.
7. In claim 1, The above setting unit is a maintenance service system that determines the periodic billing rate for the above spare parts related to the equipment based on environmental information indicating the environment of the above equipment.
8. A step for determining a periodic billing fee based on a contract to hold said goods as inventory, based on at least any of risk, purchase price, and contract period, regarding said goods related to the customer's facilities; and A step for managing spare item information representing the spare item, which is the above item held as inventory, and Step for continuously charging the above regular billing fees A method for processing maintenance services including

Description

Maintenance service system, and method of handling maintenance services The present disclosure relates to a maintenance service system and a method for processing maintenance services. In infrastructure facilities such as power facilities, building facilities, and railway facilities, losses resulting from the shutdown of infrastructure facilities tend to increase when equipment stops due to an abnormality. For example, infrastructure equipment is not a so-called mass-produced product, and there may be no stock of repair parts; since it takes time to restore the equipment, losses may be amplified. Furthermore, if services provided by infrastructure facilities are suspended for a long period due to equipment failure, it causes inconvenience to many people and raises concerns about a decline in reliability. Regarding technologies for maintenance services to restore infrastructure facilities, those described in Patent Documents 1 and 2 below are known. The fee setting system of Patent Document 1 describes a remote emergency device that operates in the event of an elevator entrapment accident, wherein a rental service is provided to the building side on a monthly basis, and the monthly fee is calculated by dividing the cost of the device and other costs by the contracted monthly fee. The plant spare parts supply system described in Patent Document 2 forms groups by classifying plant owners into groups with similar evaluation parameters, such as the probability of failure of each part, and solicits participants by determining a contract amount in which the costs required for the production, etc., of a specific spare part are divided equally among the plant owners belonging to the same group according to the number of people. Meanwhile, the plant spare parts supply system aggregates accident information from the plant where the accident occurred in an accident information aggregation system to make necessary preparations for repair, and calculates the difference between the costs incurred for the production, etc., of the spare part and the amount borne by the owner of the plant where the accident occurred, charges this difference to the owner of the plant where the accident occurred, and refunds the difference to the remaining plant owners who did not use the spare part, divided according to their number. FIG. 1 is a block diagram showing an example of a maintenance service system (1) in a first embodiment. FIG. 2 is a drawing showing an example of a maintenance service in the first embodiment. FIG. 3 is a drawing showing an example of an infrastructure facility (400) in the first embodiment. FIG. 4 is a drawing showing an example of a screen displayed on a terminal device (200) to create input information in the first embodiment. FIG. 5 is a sequence diagram showing an example of a processing procedure in a maintenance service system (1) in the first embodiment. FIG. 6 is a drawing showing an example of a maintenance service system (1A) in a second embodiment. FIG. 7 is a sequence diagram showing an example of a processing procedure in a maintenance service system (1A) in a second embodiment. FIG. 8 is a drawing showing an example of a maintenance service system (1B) in a third embodiment. FIG. 9 is a sequence diagram showing an example of a processing procedure in a maintenance service system (1) in a third embodiment. FIG. 10 is a drawing showing an example of a maintenance service system (1C) in the fourth embodiment. FIG. 11 is a sequence diagram showing an example of a processing procedure in a maintenance service system (1C) in a fourth embodiment. FIG. 12 is a flowchart showing an example of a process for determining a periodic charge in a maintenance service system (1C) in a fourth embodiment. FIG. 13 is a flowchart showing an example of another process for determining a periodic charge in a maintenance service system (1C) in the fourth embodiment. FIG. 14 is a flowchart showing an example of another process for determining a periodic charge in a maintenance service system (1C) in a fourth embodiment. Hereinafter, a maintenance service system and a method for processing maintenance services to which the present invention is applied will be described with reference to the drawings. (First embodiment) FIG. 1 is a block diagram showing an example of a maintenance service system (1) in a first embodiment. The maintenance service system (1) comprises, for example, a management device (100), a plurality of terminal devices (200), and a plurality of manufacturing devices (300). In addition, in the following description, when referring collectively to a plurality of terminal devices, it is written as "terminal device (200)," and when referring collectively to a plurality of manufacturing devices, it is written as "manufacturing device (300)." The management device (100), terminal device (200), and manufacturing device (300) have a communication interface (not shown), such as a Network Interface Card (NIC) or a wi