KR-20260067109-A - Method, Apparatus And System for Providing Return Merchandise Authorization Service

KR20260067109AKR 20260067109 AKR20260067109 AKR 20260067109AKR-20260067109-A

Abstract

A method, apparatus, and system for providing Return Merchandise Authorization (RMA) services are disclosed. According to one embodiment of the present disclosure, an RMA service providing system may include: a customer management unit for managing information about sellers, information about workers, and information about consumers and for charging fees for the use of the Return Merchandise Authorization (RMA) service; a contract management unit for performing RMA service usage contracts with sellers and workers; a product management unit for managing products of the RMA service and providing products of the RMA service to the workers; a shared warehouse management unit for managing shared warehouses and products within the shared warehouses and providing products within the shared warehouses to the workers; a worker management unit for performing authentication of the workers, providing online training to the workers, and managing the grades of the workers; and a cost calculation unit for calculating the cost of the RMA service.

Inventors

조만재
이정화

Assignees

주식회사 에치에프알

Dates

Publication Date: 20260512
Application Date: 20241105

Claims (16)

A customer management department for managing information on sellers, workers, and consumers, and for charging fees for RMA (Return Merchandise Authorization) services; Contract management department for executing RMA service usage agreements with sellers and workers; A product management department for managing the products of the above RMA service and providing the products of the above RMA service to the workers; A shared warehouse management unit for managing shared warehouses and products within said shared warehouses, and for providing products within said shared warehouses to said workers; A worker management unit for performing authentication of the above workers, providing online training to the above workers, and managing the grades of the above workers; and An RMA service providing system comprising a cost calculation unit for calculating the cost of the above RMA service.
In paragraph 1, The above shared warehouse management department, An RMA service providing system that allows products to be shared among the shared warehouses and determines a first shared warehouse among the shared warehouses to provide the products of the RMA service using the distance from the processing location of the RMA service based on a learning model.
In paragraph 2, The above shared warehouse management department, An RMA service providing system that, when there is no product of the RMA service in the first shared warehouse, determines a second shared warehouse among the shared warehouses that is not the first shared warehouse to provide the product of the RMA service, based on the learning model and using the distance to the processing location of the RMA service.
In paragraph 3, The above shared warehouse management department, An RMA service providing system that determines which of the first shared warehouse and the second shared warehouse will provide the product of the RMA service by comparing the estimated delivery time from the second shared warehouse to the processing location of the RMA service with the estimated time for the first shared warehouse to receive the product of the RMA service from another shared warehouse and deliver the product of the RMA service to the processing location of the RMA service, based on the above learning model.
In paragraph 3, The above shared warehouse management department, An RMA service provision system that manages a robot replacing a worker providing the above RMA service.
In paragraph 1, The above-mentioned worker management department is, An authentication unit for authenticating the above workers using a shared key, authentication code, or certificate; An assignment unit for assigning a worker to provide the RMA service using the grades of the above workers, information about the above RMA service, the product of the above RMA service, the processing location of the above RMA service, and information about the consumer; and An RMA service providing system comprising an evaluation unit for determining the grades of the workers using feedback from the RMA service and the ratings of the workers, providing the work performance of workers of a predetermined grade or higher to other workers, and providing a simulation of the RMA service to the workers through virtual reality.
In paragraph 6, The above allocation unit is, An RMA service providing system that assigns a robot as a worker to provide the RMA service based on a learning model, using a consumer's request, a seller's request, information about the RMA service, and the product of the RMA service.
In paragraph 1, The above cost calculation unit is, An RMA service providing system that transmits information regarding the above RMA service to the terminals of the workers and calculates the cost of the above RMA service based on competitive bidding by the workers.
In paragraph 1, The above cost calculation unit is, A reassuring care service provision system that calculates the cost of the RMA service based on a learning model using the grades of the workers, the products of the RMA service, the difficulty of the RMA service, and the processing location of the RMA service.
In a method performed by an RMA service provision system, A process of transmitting RMA service request information to a worker terminal when receiving RMA service request information from a consumer terminal or a seller terminal; A process of calculating the cost of the RMA service based on a learning model using the workers' grades, the product of the RMA service, the difficulty of the RMA service, and the processing location of the RMA service; A process of assigning a worker to provide the RMA service using the grades of the above workers, information about the RMA service, the product of the RMA service, the processing location of the RMA service, and information about the consumer; and A method comprising the process of obtaining the product of the RMA service from shared warehouses or sellers and providing the product of the RMA service to the worker.
In Paragraph 10, The process of calculating the cost of the above RMA service is, A method comprising a process of calculating the cost of the RMA service based on competitive bidding by the above workers.
In Paragraph 10, The process of assigning a worker to provide the above RMA service is, A method comprising the process of assigning a robot as a worker to provide the RMA service using the consumer's request, the seller's request, information about the RMA service, and the product of the RMA service, based on the above learning model.
In Paragraph 10, The process of providing the product of the above RMA service to the above worker is, A method comprising the process of determining a first shared warehouse among the shared warehouses to provide the product of the RMA service by using the distance from the processing location of the RMA service based on a learning model when acquiring the product of the RMA service from the shared warehouses.
In Paragraph 13, The process of providing the product of the above RMA service to the above worker is, A method further comprising, when there is no product of the RMA service in the first shared warehouse, a process of determining a second shared warehouse among the shared warehouses that is not the first shared warehouse, using the distance from the processing location of the RMA service based on the learning model, to provide the product of the RMA service.
In Paragraph 14, The process of providing the product of the above RMA service to the above worker is, A method further comprising, based on the above learning model, a process of determining the shared warehouse that will provide the product of the RMA service among the first shared warehouse and the second shared warehouse by comparing the estimated delivery time from the second shared warehouse to the processing location of the RMA service with the estimated time for the first shared warehouse to receive the product of the RMA service from another shared warehouse and deliver the product of the RMA service to the processing location of the RMA service.
A computer-readable recording medium storing instructions, wherein the instructions, when executed by the computer, cause the computer, A process of transmitting RMA service request information to a worker terminal when receiving RMA service request information from a consumer terminal or a seller terminal; A process of calculating the cost of the RMA service based on a learning model using the workers' grades, the product of the RMA service, the difficulty of the RMA service, and the processing location of the RMA service; A process of assigning a worker to provide the RMA service using the grades of the above workers, information about the RMA service, the product of the RMA service, the processing location of the RMA service, and information about the consumer; and A computer-readable recording medium comprising the process of acquiring the product of the RMA service from shared warehouses or sellers and providing the product of the RMA service to the worker.

Description

Method, Apparatus and System for Providing Return Merchandise Authorization Service The present invention relates to a method, apparatus, and system for providing Return Merchandise Authorization (RMA) services. More specifically, it relates to a method and apparatus for providing RMA services based on artificial intelligence using a shared warehouse and robots, etc. The following description merely provides background information related to the present embodiment and does not constitute prior art. Artificial Intelligence (AI) is a subfield of computer science that aims to artificially replicate human learning, reasoning, and perceptual abilities. An AI system is a computer system that achieves human-level intelligence, and unlike existing rule-based smart systems, it is a system in which machines learn and make decisions on their own. Existing rule-based smart systems are gradually being replaced by deep learning-based AI systems. Recently, such artificial intelligence systems are being utilized to provide Return Merchandise Authorization (RMA) services. RMA is a service that product sellers are required to offer to consumers, enabling them to receive refunds, replacements, or repairs for products they have purchased. In cases where regular inspections and maintenance are necessary to ensure normal operation and frequent after-sales service is required, consumers often lack the knowledge and understanding of these products, necessitating the assistance of experts. When RMA service experts are unable to accurately determine the cause of a product failure, there is a problem in that it takes a significant amount of time to identify and repair the defect. Furthermore, the inconsistency in the cost of parts and repairs used for RMA services can lead to consumer distrust regarding the fees. Accordingly, there is a need to utilize artificial intelligence to provide RMA services efficiently and present reasonable costs to consumers. FIG. 1 is a diagram illustrating the relationship between a Return Merchandise Authorization (RMA) service providing system and terminals according to one embodiment of the present disclosure. FIG. 2 is a block diagram for explaining an RMA service providing system according to one embodiment of the present disclosure. FIG. 3 is a block diagram illustrating a worker management unit according to one embodiment of the present disclosure. FIG. 4 is a drawing for explaining a method of providing RMA services using a shared warehouse according to one embodiment of the present disclosure. FIG. 5 is a diagram illustrating a method of providing RMA services using a robot according to one embodiment of the present disclosure. FIG. 6 is a flowchart illustrating a method for providing an RMA service according to one embodiment of the present disclosure. Some embodiments of the present disclosure are described in detail below with reference to exemplary drawings. It should be noted that in assigning reference numerals to the components of each drawing, the same components are given the same reference numeral whenever possible, even if they are shown in different drawings. Furthermore, in describing the present disclosure, if it is determined that a detailed description of related known components or functions could obscure the essence of the present disclosure, such detailed description is omitted. In describing the components of the embodiments according to the present disclosure, symbols such as first, second, i), ii), a), b), etc., may be used. These symbols are intended only to distinguish the components from other components, and the essence, order, or sequence of the components is not limited by the symbols. When a part in the specification is described as 'comprising' or 'having' a component, this means that, unless explicitly stated otherwise, it does not exclude other components but may include additional components. The detailed description set forth below, together with the accompanying drawings, is intended to describe exemplary embodiments of the present disclosure and is not intended to represent the only embodiment in which the present disclosure can be practiced. FIG. 1 is a diagram illustrating the relationship between a Return Merchandise Authorization (RMA) service providing system and terminals according to one embodiment of the present disclosure. Referring to FIG. 1, the RMA service provision system (110) manages customers who wish to use the RMA service. Here, customers include sellers who sold products, workers who will provide the RMA service, and consumers who purchased products. The RMA service provision system (110) manages contracts for using the RMA service and manages products to be replaced and products to be returned using a shared warehouse. The shared warehouse may be a warehouse that manages products subject to the RMA service and may be located at major locations to provide the RMA service. The RMA service provision system (110) assigns and manages workers who