KR-20260067681-A - METHOD AND APPARATUS FOR PROVIDING VOICE CONVERSATION WITH AI BOT

Abstract

The present invention relates to a voice conversation provision method and apparatus in which a user and an AI bot engage in voice conversation through various channels (links) and the AI bot learns using records of the voice conversation, comprising the steps of providing voice conversation between a user and an AI bot through various channels, storing records of the voice conversation, and learning the AI bot using the stored records.

Inventors

• 김용우
• 김진욱

Assignees

• 마인드로직 주식회사

Dates

Publication Date

20260513

Application Date

20241106

Claims (10)

1. A method for providing voice conversation with an AI bot comprising at least one processor, A step of providing voice conversation between a user and an AI bot through various channels; A step of storing records of the above voice conversation; and Step of training the AI bot with the above-mentioned stored records A method for providing voice conversation with an AI bot including
2. In paragraph 1, The step of providing the above voice conversation A method for providing voice conversation with an AI bot, which provides voice conversation between the user and the AI bot through various channels such as a video call channel, an internet call channel, and a general call channel.
3. In paragraph 2, The step of providing the above voice conversation A method for providing voice conversation with an AI bot, which provides a chat conversation between the user and the AI bot through a chatting channel.
4. In paragraph 1, The step of storing the above records is A method for providing voice conversation with an AI bot, wherein the user and the AI bot engage in voice conversation through the various channels mentioned above, and the records including call history and call content are stored.
5. In paragraph 4, The step of storing the above records is Storing the above records in a separate call history space A method for providing voice conversation with an AI bot, characterized by
6. In paragraph 1, The step of training the above AI bot is A method for providing voice conversation with an AI bot, which learns the AI bot based on the content of conversations exchanged between the user and the AI bot based on the stored records.
7. In paragraph 6, The above-mentioned trained AI bot is Conversing with the user based on the learning during voice conversation and chat conversation with the user A method for providing voice conversation with an AI bot, characterized by
8. In paragraph 1, A step of providing listening to or watching a specific voice conversation among the stored records according to the user's selection input. A method for providing voice conversation with an AI bot that further includes
9. A conversation provider that provides voice conversation between a user and an AI bot through various channels; A record storage unit that stores records of the above voice conversations; and A learning unit that learns the AI bot using the above-mentioned stored records A device for providing voice conversation with an AI bot including
10. In Paragraph 9, A control unit that provides listening to or watching a specific voice conversation among the stored records according to the user's selection input. A device for providing voice conversation with an AI bot that further includes

Description

Method and apparatus for providing voice conversation with an AI bot The present invention relates to a method and apparatus for providing voice conversation with an AI bot, and more specifically, to a method and apparatus for a user and an AI bot to have a voice conversation through various channels (links) and to learn the AI bot using records of the voice conversation. Artificial intelligence is revolutionizing business, organizational operations, lifestyles, and communication methods. Various informatization projects are underway to provide optimal services for the rapidly changing lifestyles of modern culture and the diverse, constantly evolving needs of customers. In particular, the rapid development of big data and deep learning technologies has led to the implementation of AI technologies applied to real life in specific fields, as well as being applied to intelligent personalized services that analyze specific data and integrate and utilize information from various fields specialized for individuals. AI chatbots incorporating such artificial intelligence technologies can engage in human-like conversations with users through natural language processing (NLP) and generative technologies. However, existing interactions between AI and humans have been focused solely on chat conversations or online text conversations. Consequently, there is a need for various methods that allow AI and humans to communicate in a more convenient and simple manner. FIG. 1 illustrates an exemplary diagram for explaining a network environment according to an embodiment of the present invention. Figure 2 illustrates an example diagram for explaining the internal configuration of the electronic device and server shown in Figure 1. FIG. 3 illustrates an operation flowchart of a method for providing voice conversation with an AI bot according to an embodiment of the present invention. FIGS. 4a to 4f illustrate an example of voice conversation with an AI bot on a terminal device carried by a user according to an embodiment of the present invention. FIG. 5 illustrates an example of a list of call history with an AI bot recorded on a terminal device carried by a user according to an embodiment of the present invention. FIG. 6 is a block diagram illustrating the detailed configuration of a voice conversation providing device with an AI bot according to an embodiment of the present invention. The advantages and features of the present invention and the methods for achieving them will become clear by referring to the embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below but may be implemented in various different forms. These embodiments are provided merely to ensure that the disclosure of the present invention is complete and to fully inform those skilled in the art of the scope of the invention, and the present invention is defined only by the scope of the claims. The terms used herein are for describing the embodiments and are not intended to limit the invention. In this specification, the singular form includes the plural form unless specifically stated otherwise in the text. As used herein, "comprises" and/or "comprising" do not exclude the presence or addition of one or more other components, steps, actions, and/or elements to the mentioned components, steps, actions, and/or elements. Unless otherwise defined, all terms used in this specification (including technical and scientific terms) may be used in a meaning commonly understood by those skilled in the art to which the present invention pertains. Additionally, terms defined in commonly used dictionaries are not to be interpreted ideally or excessively unless explicitly and specifically defined otherwise. Hereinafter, preferred embodiments of the present invention will be described in more detail with reference to the attached drawings. Identical components in the drawings are denoted by the same reference numerals, and redundant descriptions of identical components are omitted. The method and apparatus for providing voice conversation with an AI bot according to an embodiment of the present invention are characterized in that a user and an AI bot engage in voice conversation through various channels (links), and the AI bot learns using records of the voice conversation. Prior to the detailed description of the present invention, the terms AI bot and user used in the present invention are defined. An AI bot is an artificial intelligence (AI) chatbot capable of engaging in everyday conversation with a user and can also convey objective information. An AI bot may be an artificial intelligence chatbot created and trained by a creator (or actual subject), and may be trained using the creator's interests (or areas of conversation interest), tone of voice, conversation habits, and voice conversation style of conversational expressions. The user is a person who selects (or follo