US-12619694-B2 - Information processing device, information processing system, information processing method, and non-transitory computer-readable medium for assisting a user at a time of exit

US12619694B2US 12619694 B2US12619694 B2US 12619694B2US-12619694-B2

Abstract

An information processing device ( 1 ) includes: a first biometric information acquisition unit ( 11 ) that acquires biometric information about a user in a facility in which a plurality of seats are disposed; a first authentication control unit ( 12 ) that controls first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons; a determination unit ( 13 ) that determines, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat position of the user when the first biometric authentication succeeds; a decision unit ( 14 ) that decides assistance information for assisting in behavior at a time of entry or at a time of exit of the user, based on the seat position; and an output unit ( 15 ) that outputs the assistance information.

Inventors

Satoshi Hirata
Hajime Yamashita
Kenta AINO
Yuto Nishikawa

Assignees

NEC CORPORATION

Dates

Publication Date: 20260505
Application Date: 20201106

Claims (12)

1 . An information processing device comprising: at least one memory storing instructions and at least one processor configured to execute the instructions to: acquire biometric information about a user in a facility in which a plurality of seats are disposed; control first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons; determine, based on seat information in which a seat position of each person is associated with the registered biometric information, the seat position of the user when the first biometric authentication succeeds; decide an exit time period recommended to the user as assistance information for assisting in behavior at a time of exit of the user, based on the seat position; and output the assistance information.
2 . The information processing device according to claim 1 , wherein the at least one processor is further configured to execute the instructions to: decide, as the assistance information, the exit time period recommended to the user, based on the seat position, when the first biometric authentication succeeds, acquire second biometric information about the user at a gate of the facility; control second biometric authentication of the second biometric information being acquired at the gate against the registered biometric information about the plurality of persons; and acquire the exit time period of the user when the second biometric authentication succeeds, and judge whether a current time is in the exit time period.
3 . The information processing device according to claim 2 , wherein the facility includes a plurality of gates, and the at least one processor is further configured to execute the instructions to: decide, as the assistance information, an exit gate and the exit time period being recommended to the user, based on the seat position, when the first biometric authentication succeeds, acquire the second biometric information at a time of exit of the user and information about a gate from which the user exits, and acquire the exit gate and the exit time period of the user when the second biometric authentication succeeds, and judge whether a current time is in the exit time period and the gate to be exited from is the exit gate.
4 . The information processing device according to claim 3 , wherein the seat information includes address information about each person, the address information is further associated with the registered biometric information, and the at least one processor is further configured to execute the instructions to: determine the seat position and the address information about the user, based on the seat information, when the first biometric authentication succeeds, and decide the exit gate recommended to the user, based on the address information, when the first biometric authentication succeeds.
5 . The information processing device according to claim 2 , wherein the at least one processor is further configured to execute the instructions to: provide a privilege to the user when a judgment result by the at least one processor is true.
6 . The information processing device according to claim 2 , wherein the at least one processor is further configured to execute the instructions to: decide the exit time period, based on at least any of a past degree of congestion in the facility and a current degree of congestion.
7 . The information processing device according to claim 2 , wherein the at least one processor is further configured to execute the instructions to: transmit content information to an information terminal possessed by the user until the exit time period.
8 . The information processing device according to claim 1 , wherein the seat information includes an attendance history to the facility of each user, the attendance history is further associated with the registered biometric information, and the at least one processor is further configured to execute the instructions to: determine the attendance history of the user, and further output a message based on a determination result.
9 . An information processing system comprising: a first authentication terminal installed in a facility in which a plurality of seats are disposed; and an information processing device, wherein the information processing device comprises at least one memory storing instructions and at least one processor configured to execute the instructions to: acquire biometric information about a user from the first authentication terminal, control first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons, determine, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat position of the user when the first biometric authentication succeeds, decide an exit time period recommended to the user as assistance information for assisting in behavior at a time of exit of the user, based on the seat position, and output the assistance information.
10 . The information processing system according to claim 9 , further comprising a second authentication terminal installed at a gate of the facility, wherein the at least one processor is further configured to execute the instructions to: decide, as the assistance information, an exit time period recommended to the user, based on the seat position, when the first biometric authentication succeeds, acquire second biometric information about the user from the second authentication terminal, control second biometric authentication of the second biometric information being acquired from the second authentication terminal against the registered biometric information about the plurality of persons, and acquire the exit time period of the user when the second biometric authentication succeeds, and judge whether a current time is in the exit time period of the user.
11 . An information processing method comprising, by a computer: acquiring biometric information about a user in a facility in which a plurality of seats are disposed; controlling first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons; determining, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat position of the user when the first biometric authentication succeeds; deciding an exit time period recommended to the user as assistance information for assisting in behavior at a time of exit of the user, based on the seat position; and outputting the assistance information.
12 . A non-transitory computer-readable medium storing an information processing program causing a computer to execute: processing of acquiring biometric information about a user in a facility in which a plurality of seats are disposed; processing of controlling first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons; processing of determining, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat position of the user when the first biometric authentication succeeds; processing of deciding an exit time period recommended to the user as assistance information for assisting in behavior at a time of exit of the user, based on the seat position; and processing of outputting the assistance information.

Description

This application is a National Stage Entry of PCT/JP2020/041563 filed on Nov. 6, 2020, the contents of all of which are incorporated herein by reference, in their entirety. TECHNICAL FIELD The present invention relates to an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium, and particularly relates to an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium that assist in behavior at a time of entry or at a time of exit in a facility. BACKGROUND ART Patent Literature 1 discloses a technique for a service providing system for improving a service to be provided to an attendant. The service providing system stores, in a storage unit, a scheduled attendant and his/her seat in association with each other in a reservation for a reserved seat in event watching. Then, when the service providing system receives a plurality of pieces of order information, the service providing system performs arithmetic processing on the order information, generates a sales route in which a salesclerk can efficiently move, and transmits order reception information to information communication equipment possessed by the salesclerk. CITATION LIST Patent Literature [Patent Literature 1] Japanese Unexamined Patent Application Publication No. 2018-142080 SUMMARY OF INVENTION Technical Problem Herein, there is a problem that it is difficult to guide preferable behavior before a person takes a seat in his/her seat in a facility having many seats, and behavior at a time of exit from the facility. Note that Patent Literature 1 cannot solve this problem. The present disclosure has been made in order to solve such a problem, and an object of the present disclosure is to provide an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium for achieving assistance with entry behavior or assistance with exit behavior according to a seat position of a user. Solution to Problem An information processing device according to the present disclosure includes: a first biometric information acquisition means for acquiring biometric information about a user in a facility in which a plurality of seats are disposed;a first authentication control means for controlling first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons;a determination means for determining, based on seat information in which a seat position of each person is associated with the registered biometric information, the seat position of the user when the first biometric authentication succeeds;a decision unit that decides assistance information for assisting in behavior at a time of entry or at a time of exit of the user, based on the seat position; andan output means for outputting the assistance information. An information processing system according to the present disclosure includes: a first authentication terminal installed in a facility in which a plurality of seats are disposed; andan information processing device,wherein the information processing device acquires biometric information about a user from the first authentication terminal,controls first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons,determines, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat position of the user when the first biometric authentication succeeds,decides assistance information for assisting in behavior at a time of entry or at a time of exit of the user, based on the seat position, andoutputs the assistance information. An information processing method according to the present disclosure includes, by a computer:acquiring biometric information about a user in a facility in which a plurality of seats are disposed;controlling first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons;determining, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat of the user when the first biometric authentication succeeds;deciding assistance information for assisting in behavior at a time of entry or at a time of exit of the user, based on the seat; andoutputting the assistance information. A non-transitory computer-readable medium stores an information processing program according to the present disclosure causing a computer to execute: processing of acquiring biometric information about a user in a facility in which a plurality of seats are disposed;processing of controlling first biometric authentication of the acquired biometric information aga