US-12619933-B2 - Intelligent workflow for repair skills augmentation

US12619933B2US 12619933 B2US12619933 B2US 12619933B2US-12619933-B2

Abstract

A request to repair an object is received via at least one network. Based on obtaining the request via the at least one network, an intelligent workflow is executed on at least one computing device to generate instructions to be used by a user to repair the object. The intelligent workflow executes at least one artificial intelligence model trained to generate the instructions based on a skill level of the user as related to repairing the object. Based on determining that a resource to be used by the user to repair the object is inaccessible to the user and using the intelligent workflow being executed, an indication of one or more alternative resources to be used by the user to repair the object is automatically generated. A record of the repair is recorded in a blockchain.

Inventors

Mark J Ludlow
Michael Jack Martine
Lucia Larise Stavarache
Sarah Diane Green
STAN KEVIN DALEY
Ira L. Allen

Assignees

INTERNATIONAL BUSINESS MACHINES CORPORATION

Dates

Publication Date: 20260505
Application Date: 20241001

Claims (20)

1 . A computer-implemented method comprising: receiving, via at least one network, a request to repair an object; executing, on at least one computing device based on obtaining the request via the at least one network, an intelligent workflow to generate instructions to be used by a user to repair the object, the intelligent workflow executing at least one artificial intelligence model trained to generate the instructions based on a skill level of the user as related to repairing the object, wherein the executing the intelligent workflow to generate the instructions includes monitoring, in real-time, performance of the repair; automatically generating, using the intelligent workflow being executed and based on determining that a resource to be used by the user to repair the object is inaccessible to the user, an indication of one or more alternative resources to be used by the user to repair the object; recording in a blockchain a record of the repair, and retraining the at least one artificial intelligence model executed by the intelligent workflow in which an improved artificial intelligence model is generated, the retraining using information learned from a feedback loop executed to learn information relating to the instructions used to repair the object, and wherein the intelligent workflow executes the improved artificial intelligence model to generate other instructions to repair the object another time.
2 . The computer-implemented method of claim 1 , wherein the recording in the blockchain includes recording in the blockchain at least one repair description selected from a group of repair descriptions consisting of: a video of the repair, text describing the repair, images of the repair and an audio description of the repair.
3 . The computer-implemented method of claim 1 , further comprising certifying the repair using the record in the blockchain, the certifying providing a certification to be used in warranty protection.
4 . The computer-implemented method of claim 1 , further comprising dynamically revising the instructions based on the monitoring.
5 . The computer-implemented method of claim 1 , wherein based on the monitoring indicating that the resource is inaccessible, the generating the instructions includes generating the instructions to include the one or more alternative resources.
6 . The computer-implemented method of claim 1 , wherein based on the monitoring indicating that the user is unable to perform the repair, dynamically determining, using the intelligent workflow, one or more assist resources to assist in performing the repair.
7 . The computer-implemented method of claim 1 , wherein the retraining includes retraining the at least one artificial intelligence model based on the monitoring the performance of the repair.
8 . The computer-implemented method of claim 1 , wherein based on executing the intelligent workflow to generate the instructions to be used to repair the object, automatically creating an online shopping list of one or more resources to be used in the repair.
9 . The computer-implemented method of claim 1 , wherein the resource is a tool to be used to repair the object.
10 . The computer-implemented method of claim 1 , wherein the resource is a part to be used to repair the object.
11 . A computer program product comprising: a set of one or more computer-readable storage media; and program instructions, collectively stored in the set of one or more computer-readable storage media, for causing at least one computing device to perform computer operations including: receiving, via at least one network, a request to repair an object; executing, on the at least one computing device based on obtaining the request via the at least one network, an intelligent workflow to generate instructions to be used by a user to repair the object, the intelligent workflow executing at least one artificial intelligence model trained to generate the instructions based on a skill level of the user as related to repairing the object, wherein the executing the intelligent workflow to generate the instructions includes monitoring, in real-time, performance of the repair; automatically generating, using the intelligent workflow being executed and based on determining that a resource to be used by the user to repair the object is inaccessible to the user, an indication of one or more alternative resources to be used by the user to repair the object; and recording in a blockchain a record of the repair; and retraining the at least one artificial intelligence model executed by the intelligent workflow in which an improved artificial intelligence model is generated, the retraining using information learned from a feedback loop executed to learn information relating to the instructions used to repair the object, and wherein the intelligent workflow executes the improved artificial intelligence model to generate other instructions to repair the object another time.
12 . The computer program product of claim 11 , wherein the computer operations further comprise certifying the repair using the record in the blockchain, the certifying providing a certification to be used in warranty protection.
13 . The computer program product of claim 11 , wherein the computer operations further comprise dynamically revising the instructions based on the monitoring.
14 . The computer program product of claim 11 , wherein based on the monitoring indicating that the user is unable to perform the repair, dynamically determining, using the intelligent workflow, one or more assist resources to assist in performing the repair.
15 . The computer program product of claim 11 , wherein based on executing the intelligent workflow to generate the instructions to be used to repair the object, automatically creating an online shopping list of one or more resources to be used in the repair.
16 . The computer program product of claim 11 , wherein based on the monitoring indicating that the resource is inaccessible, the generating the instructions includes generating the instructions to include the one or more alternative resources.
17 . A computer system comprising: at least one computing device; a set of one or more computer-readable storage media; and program instructions, collectively stored in the set of one or more computer-readable storage media, for causing the at least one computing device to perform computer operations including: receiving, via at least one network, a request to repair an object; executing, on the at least one computing device based on obtaining the request via the at least one network, an intelligent workflow to generate instructions to be used by a user to repair the object, the intelligent workflow executing at least one artificial intelligence model trained to generate the instructions based on a skill level of the user as related to repairing the object, wherein the executing the intelligent workflow to generate the instructions includes monitoring, in real-time, performance of the repair; automatically generating, using the intelligent workflow being executed and based on determining that a resource to be used by the user to repair the object is inaccessible to the user, an indication of one or more alternative resources to be used by the user to repair the object; and recording in a blockchain a record of the repair; and retraining the at least one artificial intelligence model executed by the intelligent workflow in which an improved artificial intelligence model is generated, the retraining using information learned from a feedback loop executed to learn information relating to the instructions used to repair the object, and wherein the intelligent workflow executes the improved artificial intelligence model to generate other instructions to repair the object another time.
18 . The computer system of claim 17 , wherein the computer operations further comprise certifying the repair using the record in the blockchain, the certifying providing a certification to be used in warranty protection.
19 . The computer system of claim 17 , wherein the computer operations further comprise dynamically revising the instructions based on the monitoring.
20 . The computer system of claim 17 , wherein based on the monitoring indicating that the user is unable to perform the repair, dynamically determining, using the intelligent workflow, one or more assist resources to assist in performing the repair.

Description

BACKGROUND One or more aspects relate, in general, to dynamic processing within a computing environment, and in particular, to improving such processing using intelligent workflows. Technological advances in the manufacturing of objects, including computers, electronics, automobiles, appliances, and many other objects having electronic and/or non-electronic components, have increased the need for skilled repairs. This has placed a strain on skilled workers and companies that provide skilled repairs. SUMMARY Shortcomings of the prior art are overcome, and additional advantages are provided through the provision of a computer-implemented method. The computer-implemented method includes receiving, via at least one network, a request to repair an object. Based on obtaining the request via the at least one network, an intelligent workflow is executed on at least one computing device to generate instructions to be used by a user to repair the object. The intelligent workflow executes at least one artificial intelligence model trained to generate the instructions based on a skill level of the user as related to repairing the object. Based on determining that a resource to be used by the user to repair the object is inaccessible to the user and using the intelligent workflow being executed, an indication of one or more alternative resources to be used by the user to repair the object is automatically generated. A record of the repair is recorded in a blockchain. Computer systems and computer program products relating to one or more aspects are also described and may be claimed herein. Further, services relating to one or more aspects are also described and may be claimed herein. Additional features and advantages are realized through the techniques described herein. Other embodiments and aspects are described in detail herein and are considered a part of the claimed aspects. BRIEF DESCRIPTION OF THE DRAWINGS One or more aspects are particularly pointed out and distinctly claimed as examples in the claims at the conclusion of the specification. The foregoing and objects, features, and advantages of one or more aspects are apparent from the following detailed description taken in conjunction with the accompanying drawings in which: FIG. 1 depicts one example of a computing environment to perform, include and/or use one or more aspects of the present disclosure; FIG. 2 depicts one example of the repair skills augmentation code of FIG. 1, in accordance with one or more aspects of the present disclosure; FIG. 3 depicts one example of an intelligent workflow to be used to augment repair skills of a user, in accordance with one or more aspects of the present disclosure; FIG. 4 depicts one example of a process to identify issues and generate predicted repair processes based on the identified issues, in accordance with one or more aspects of the present disclosure; FIG. 5 depicts one example of a process to evaluate and refine generated predicted repair processes, in accordance with one or more aspects of the present disclosure; FIG. 6 depicts one example of a process to implement a repair process and to improve the intelligent workflow, in accordance with one or more aspects of the present disclosure; and FIG. 7 depicts one example of a machine learning training system used in accordance with one or more aspects of the present disclosure. DETAILED DESCRIPTION In one or more aspects, a capability is provided to generate and execute an intelligent workflow. An intelligent workflow is the orchestration of automation, artificial intelligence, analytics, and skills to fundamentally change how work is performed. In one or more aspects, an intelligent workflow is defined and used to augment the skills of a user to perform a repair, such as a repair of an object. The intelligent workflow executes one or more artificial intelligence models, and therefore, may be referred to herein as an artificial intelligence workflow. As applied to repair skills augmentation, in one or more aspects, the intelligent workflow diagnoses issues, determines constraints, generates predicted repair processes, selects a repair process, executes the repair process, certifies the repair, and improves the intelligent workflow. The intelligent workflow is generated and executed by one or more computing devices. Execution of the intelligent workflow includes executing one or more artificial intelligence models trained based on the skills of a user as related to repairing a particular object. Execution of the intelligent workflow provides the user with instructions to repair the object, which may be revised, in real-time, based on one or more of available resources, skills of the user, user requests, constraints, etc. As used herein, an object is anything that is to be repaired. The object may include electronic and/or non-electronic components. Example objects include, but are not limited to, computers, electronics, automobiles, appliances, and other objects