US-12620315-B2 - Vehicle dispatch management control device, vehicle dispatch management device, vehicle dispatch management system, vehicle dispatch management method, and computer program product

US12620315B2US 12620315 B2US12620315 B2US 12620315B2US-12620315-B2

Abstract

A vehicle dispatch management control device includes a vehicle information obtaining unit that obtains vehicle information containing the location information of a plurality of vehicles; an order information obtaining unit that obtains order information containing the location information of a client terminal which issued a vehicle dispatch order; a candidate vehicle searching unit that, based on the vehicle information, searches the vehicles for a candidate vehicle which matches with the conditions specified in the order information; a waiting place information obtaining unit that obtains waiting place information containing the location information of a plurality of waiting places at which vehicles remain on standby; and a dispatch-vehicle waiting-place information notifying unit that notifies the client terminal about dispatch schedule information.

Inventors

Takumi Suzuki

Assignees

JVCKENWOOD CORPORATION

Dates

Publication Date: 20260505
Application Date: 20220406
Priority Date: 20191220

Claims (14)

1 . A vehicle dispatch management control system comprising: a client terminal that issues a vehicle dispatch order to a vehicle dispatch management control device; the vehicle dispatch management control device that provides a central processing unit and stores map information therein, comprising: a vehicle information obtaining unit that obtains vehicle information containing location information of a plurality of vehicles; an order information obtaining unit that obtains order information containing location information of the client terminal which issued the vehicle dispatch order; a candidate vehicle searching unit that, based on the vehicle information, searches the plurality of vehicles for a candidate vehicle which matches with condition specified in the order information; a waiting place information obtaining unit that obtains waiting place information containing location information of a plurality of waiting places at which vehicles remain on standby and determines whether or not there is one or more nearby waiting places, which are within a predetermined range from the client terminal among the plurality of waiting places; a required-time calculating unit that calculates dispatch schedule information containing required time from the candidate vehicle to the client terminal, nearby waiting place information containing location information of the waiting places, and a required time on foot from the client terminal to the nearby waiting places; a standby vehicle count obtaining unit that obtains standby vehicle count information indicating a number of candidate vehicles on standby at the nearby waiting places; a waiting-person-count information obtaining unit that obtains waiting person count information indicating a number of persons queued up at the nearby waiting places; a dispatch-vehicle waiting-place information notifying unit that notifies the dispatch schedule information to the client terminal; a vehicle dispatch information notifying unit that notifies the vehicle information of the candidate vehicle to the client terminal; a response obtaining unit that obtains response information indicating whether or not a vehicle dispatch request is issued from the client terminal; and a vehicle dispatch instruction notifying unit that notifies the candidate vehicle about a vehicle dispatch instruction for requesting to accept the vehicle dispatch order when the response information indicates that the vehicle dispatch request is issued, wherein the dispatch-vehicle waiting-place information notifying unit further notifies, if the one or more nearby waiting places is present, the client terminal about the nearby waiting place information, the standby vehicle count information, and the waiting person count information, and wherein the client terminal further comprises: a receiving unit that receives the dispatch schedule information, the nearby waiting place information, the standby vehicle count information, and the waiting person count information from the vehicle dispatch management control device; and a display unit that displays: a map that is included in the map information and which includes the location of the client terminal, the candidate vehicle, and the nearby waiting places; and the required time from the candidate vehicle to the client terminal, the required time on foot from the client terminal to the nearby waiting places, the standby vehicle count information, the waiting person count information, a vehicle dispatch request button that indicates a request for the dispatch of a vehicle, and a vehicle dispatch abort button that indicates walk to the nearby waiting place without requesting for the dispatch of a vehicle; and a notification unit that notifies, to the vehicle dispatch management control device, the response information based on a customer's selection of the vehicle dispatch request button or the vehicle dispatch abort button.
2 . The vehicle dispatch management control system according to claim 1 , wherein the dispatch-vehicle waiting-place information notifying unit notifies the client terminal about the waiting person count information of the waiting places.
3 . A vehicle dispatch management device comprising: the vehicle dispatch management control device according to claim 1 ; and a communication unit that performs communication with a plurality of client terminals that issues a vehicle dispatch order, the plurality of vehicles, and the plurality of waiting places.
4 . A vehicle dispatch management system comprising: the vehicle dispatch management device according to claim 3 ; the plurality of client terminals, comprising the client terminal according to claim 1 ; the plurality of vehicles having an in-vehicle device installed therein; and the plurality of waiting places having a monitoring device installed therein.
5 . The vehicle dispatch management system according to claim 4 , wherein the in-vehicle device includes a communication unit that performs communication with the vehicle dispatch management device, a reporting unit that reports a vehicle dispatch instruction issued from the vehicle dispatch management device, an operating unit that selects acceptance/nonacceptance of the vehicle dispatch instruction, and a display unit that displays the order information.
6 . The vehicle dispatch management system according to claim 4 , wherein the in-vehicle device includes a standby state notifying unit that notifies the vehicle dispatch management device about a standby state at corresponding waiting place.
7 . The vehicle dispatch management system according to claim 4 , wherein the monitoring device includes a communication unit that communicates with the vehicle dispatch management device, and an imaging unit that performs imaging of corresponding waiting place.
8 . The vehicle dispatch management system according to claim 7 , wherein the monitoring device includes a waiting-person-count detecting unit that, based on image data obtained by imaging by the imaging unit, detects number of persons queued up at corresponding waiting place.
9 . A vehicle dispatch management method comprising: receiving, by a system comprising at least one processor, a vehicle dispatch order from a client terminal; obtaining, by the system, vehicle information containing location information of a plurality of vehicles, wherein map information relating to locations of the plurality of vehicles is stored; obtaining, by the system, order information containing location information of the client terminal which issued the vehicle dispatch order; searching, by the system, that, based on the vehicle information, includes searching the plurality of vehicles for a candidate vehicle which matches with condition specified in the order information; obtaining, by the system, waiting place information containing location information of a plurality of waiting places at which vehicles remain on standby; determining, by the system, whether or not there is one or more nearby waiting places, which are within a predetermined range from the client terminal among the plurality of waiting places; calculating, by the system, dispatch schedule information comprising required time from the candidate vehicle to the client terminal, location information of the waiting places, and a required time on foot from the client terminal to the nearby waiting places; obtaining, by the system, standby vehicle count information indicating a number of candidate vehicles on standby at the nearby waiting places; obtaining, by the system, waiting person count information indicating a number of persons queued up at the nearby waiting places; notifying, by a vehicle dispatch management control device of the system, the dispatch schedule information to the client terminal; notifying, by the vehicle dispatch management control device of the system, the vehicle information of the candidate vehicle to the client terminal; obtaining, by the vehicle dispatch management control device of the system, response information indicating whether or not a vehicle dispatch request is issued from the client terminal; and notifying, by the system, the candidate vehicle about a vehicle dispatch instruction for requesting to accept the vehicle dispatch order when the response information indicates that the vehicle dispatch request is issued, wherein the notifying to the client terminal further notifies, if the one or more nearby waiting places is present, the client terminal about the nearby waiting place information, the standby vehicle count information, and the waiting person count information; receiving, by the client terminal of the system, the dispatch schedule information, the nearby waiting place information, the standby vehicle count information, and the waiting person count information from the vehicle dispatch management control device; displaying, by a display of the client terminal, a map that is included in the map information, the required time from the candidate vehicle to the client terminal, the required time on foot from the client terminal to the nearby waiting places, the standby vehicle count information, the waiting person count information, a vehicle dispatch request button that indicates a request for the dispatch of a vehicle, and a vehicle dispatch abort button that indicates walk to the nearby waiting place without requesting for the dispatch of a vehicle, wherein the map comprises the location of the client terminal, the candidate vehicle, and the nearby waiting places; and notifying, by the client terminal, to the vehicle dispatch management control device, the response information based on a customer's selection of the vehicle dispatch request button or the vehicle dispatch abort button.
10 . The vehicle dispatch management method according to claim 9 , wherein the notifying notifies the client terminal about the waiting person count information of the waiting places.
11 . The vehicle dispatch management method according to claim 9 , further comprising performing communication with a plurality of client terminals that issues a vehicle dispatch order, the plurality of vehicles, and the plurality of waiting places.
12 . A non-transitory computer readable recording medium storing therein a computer program product having a computer readable medium including programmed instructions, wherein the instructions, when executed by a computer functioning as a vehicle dispatch management control device, cause the computer to perform: receiving a vehicle dispatch order from a client terminal; obtaining vehicle information containing location information of a plurality of vehicles, wherein map information relating to locations of the plurality of vehicles is stored; obtaining order information containing location information of the client terminal which issued the vehicle dispatch order; searching that, based on the vehicle information, includes searching the plurality of vehicles for a candidate vehicle which matches with condition specified in the order information; obtaining waiting place information containing location information of a plurality of waiting places at which vehicles remain on standby; determining whether or not there is one or more nearby waiting places, which are within a predetermined range from the client terminal among the plurality of waiting places; calculating dispatch schedule information comprising required time from the candidate vehicle to the client terminal, location information of the waiting places, and a required time on foot from the client terminal to the nearby waiting places; obtaining standby vehicle count information indicating a number of candidate vehicles on standby at the nearby waiting places; obtaining waiting person count information indicating a number of persons queued up at the nearby waiting places; notifying the dispatch schedule information to the client terminal; notifying the vehicle information of the candidate vehicle to the client terminal; obtaining response information indicating whether or not a vehicle dispatch request is issued from the client terminal; notifying the candidate vehicle about a vehicle dispatch instruction for requesting to accept the vehicle dispatch order when the response information indicates that the vehicle dispatch request is issued, wherein the notifying to the client terminal further notifies, if the one or more nearby waiting places is present, the client terminal about the nearby waiting place information, the standby vehicle count information, and the waiting person count information; and communicating the dispatch schedule information, the nearby waiting place information, the standby vehicle count information, and the waiting person count information to the client terminal, wherein a display of the client terminal displays a map that is included in the map information, the required time from the candidate vehicle to the client terminal, the required time on foot from the client terminal to the nearby waiting places, the standby vehicle count information, the waiting person count information, a vehicle dispatch request button that indicates a request for the dispatch of a vehicle, and a vehicle dispatch abort button that indicates walk to the nearby waiting place without requesting for the dispatch of a vehicle, wherein the map comprises the location of the client terminal, the candidate vehicle, and the nearby waiting places, and wherein the client terminal notifies, to the vehicle dispatch management control device, the response information based on a customer's selection of the vehicle dispatch request button or the vehicle dispatch abort button.
13 . The non-transitory computer readable recording medium according to claim 12 , wherein the notifying notifies the client terminal about the waiting person count information of the waiting places.
14 . The non-transitory computer readable recording medium according to claim 12 , further comprising performing communication with a plurality of client terminals that issues a vehicle dispatch order, the plurality of vehicles, and the plurality of waiting places.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS This application is a Continuation of PCT International Application No. PCT/JP2020/047560 filed on Dec. 18, 2020 which claims the benefit of priority from Japanese Patent Application No. 2019-229944 filed on Dec. 20, 2019, the entire contents of both of which are incorporated herein by reference. BACKGROUND 1. Technical Field The present disclosure is related to a vehicle dispatch management control device, a vehicle dispatch management device, a vehicle dispatch management system, a vehicle dispatch management method, and a computer program product. 2. Description of the Related Art A vehicle dispatch management system is known in which the location information and the state information of service vehicles such as taxis, which have the global positioning system (GPS) and a communication device installed therein, is obtained and monitored; and a vehicle running nearby a customer is dispatched to the location at which the customer is waiting (for example, refer to Japanese Patent Application Laid-open No. 2002-190096). When a customer uses a vehicle dispatch application and requests for the dispatch of a vehicle to the present location, the vehicle dispatch management system searches for the vehicles in the neighborhood of the present location of the customer and sends a vehicle for the pickup. However, there are some customers who walk to a waiting place such as a dispatch center or a taxi stand, and thus save on the pickup charge. SUMMARY It is an object of the present disclosure to at least partially solve the problems in the conventional technology. To achieve the above object, a vehicle dispatch management control device according to an embodiment of the present disclosure includes a vehicle information obtaining unit that obtains vehicle information containing location information of a plurality of vehicles, an order information obtaining unit that obtains order information containing location information of a client terminal which issued a vehicle dispatch order, a candidate vehicle searching unit that, based on the vehicle information, searches the plurality of vehicles for a candidate vehicle which matches with condition specified in the order information, a waiting place information obtaining unit that obtains waiting place information containing location information of a plurality of waiting places at which vehicles remain on standby, and a dispatch-vehicle waiting-place information notifying unit that notifies the client terminal about dispatch schedule information containing required time from the candidate vehicle to the client terminal, and nearby waiting place information containing location information of the waiting places. The dispatch-vehicle waiting-place information notifying unit notifies the client terminal about required time from the client terminal to the waiting places or distance from the client terminal to the waiting places. To achieve the above object, a vehicle dispatch management method according to an embodiment of the present disclosure includes obtaining vehicle information containing location information of a plurality of vehicles, obtaining order information containing location information of a client terminal which issued a vehicle dispatch order, searching that, based on the vehicle information, includes searching the plurality of vehicles for a candidate vehicle which matches with condition specified in the order information, obtaining waiting place information containing location information of a plurality of waiting places at which vehicles remain on standby, and notifying the client terminal about required time from the candidate vehicle to the client terminal, and location information of the waiting places. The notifying notifies the client terminal about required time from the client terminal to the waiting places or distance from the client terminal to the waiting places. To achieve the above object, a non-transitory computer readable recording medium storing therein a computer program product having a computer readable medium including programmed instructions is disclosed. The instructions, when executed by a computer functioning as a vehicle dispatch management control device, cause the computer to perform obtaining vehicle information containing location information of a plurality of vehicles, obtaining order information containing location information of a client terminal which issued a vehicle dispatch order, searching that, based on the vehicle information, includes searching the plurality of vehicles for a candidate vehicle which matches with condition specified in the order information, obtaining waiting place information containing location information of a plurality of waiting places at which vehicles remain on standby, and notifying the client terminal about required time from the candidate vehicle to the client terminal, and location information of the waiting places. The notifying notifies the client terminal