US-12626239-B2 - Providing real-time replacement credit account information to a customer when an existing physical card associated with the credit account is compromised

US12626239B2US 12626239 B2US12626239 B2US 12626239B2US-12626239-B2

Abstract

A system and method for providing real-time replacement credit account information to a customer when existing credit account information is compromised. The method receives a report of the compromised credit account information for a customer's existing credit account. The compromised credit account information for the existing credit account is canceled. Replacement credit account information for the existing credit account is generated. At least a portion of the replacement credit account information is provided to the customer, such that the customer can continue to utilize the existing credit account without interruption.

Inventors

Ann BRADSTREET

Assignees

BREAD FINANCIAL PAYMENTS, INC.

Dates

Publication Date: 20260512
Application Date: 20200511

Claims (15)

1 . A non-transitory computer-readable storage medium having instructions embodied therein that when executed cause a credit provider computer system of a credit provider to: receive, directly from a customer's mobile device, a report of a compromised credit account information for an existing credit account of a customer of said credit provider; determine said existing credit account identified by said report of said compromised credit account information was issued by said credit provider; access a database comprising a plurality of existing customer credit accounts; identify said existing credit account of said customer from said database of said plurality of existing customer credit accounts; cancel said compromised credit account information from said existing credit account of said customer; generate a replacement credit account information for said existing credit account of said customer, said replacement credit account information comprising: a new card number; a new expiration date; and a new security code, wherein said replacement credit account information is not temporary; add said replacement credit account information to said existing credit account of said customer at said database; initiate a communication directly with said customer's mobile device; and provide, via an electronic communication directly with said customer's mobile device, said replacement credit account information in a metadata file configured to automatically replace said compromised credit account information stored at said customer's mobile device such that said replacement credit account information provides immediate mobile purchase capability after it is automatically placed.
2 . The non-transitory computer-readable storage medium of claim 1 , further comprising: utilize, from said report of said compromised credit account information, a customer user ID to confirm an identity of a provider of said report.
3 . The non-transitory computer-readable storage medium of claim 1 , further comprising: utilize, from said report of said compromised credit account information, a device ID to confirm an identity of a provider of said report.
4 . The non-transitory computer-readable storage medium of claim 1 , further comprising: confirm, from said existing credit account of said customer at said database, a customer user ID prior to said replacement credit account information being provided to said mobile wallet of said customer's mobile device.
5 . The non-transitory computer-readable storage medium of claim 1 , further comprising: confirm, from said existing credit account of said customer at said database, a device ID prior to said replacement credit account information being provided to said mobile wallet of said customer's mobile device.
6 . A credit provider computer system of a credit provider comprising: a memory, said memory comprising a plurality of existing customer credit accounts; and a processor, said processor configured to: receive, directly from a customer's mobile device, a report of a compromised credit account information for an existing credit account of a customer of said credit provider; determine said existing credit account identified by said report of said compromised credit account information was issued by said credit provider; access said memory; identify said existing credit account of said customer from said memory comprising said plurality of existing customer credit accounts; cancel-said compromised credit account information from said existing credit account of said customer; generate a replacement credit account information for said existing credit account of said customer, said replacement credit account information comprising: a new card number; a new expiration date; and a new security code, wherein said replacement credit account information is not temporary; add said replacement credit account information to said existing credit account of said customer at said memory; and provide, via an electronic communication directly with said customer's mobile device, said replacement credit account information in a metadata file configured to automatically replace said compromised credit account information in said mobile wallet such that said replacement credit account information provides immediate mobile purchase capability after it is automatically placed.
7 . The credit provider computer system of claim 6 wherein a customer user ID, obtained from said report of said compromised credit account information, is used to confirm an identity of a provider of said report.
8 . The credit provider computer system of claim 6 wherein a device ID, obtained from said report of said compromised credit account information, is used to confirm an identity of a provider of said report.
9 . The credit provider computer system of claim 6 wherein a customer user ID, obtained from said report of said compromised credit account information, is validated by said processor prior to said replacement credit account information is provided to said mobile wallet of said customer's mobile device.
10 . The credit provider computer system of claim 6 wherein a device ID, obtained from said report of said compromised credit account information, is validated by said processor prior to said replacement credit account information is provided to said mobile wallet of said customer's mobile device.
11 . A computer-implemented method for providing real-time replacement credit account information when an existing credit account information is compromised, said computer-implemented method comprising: receiving, at a credit provider computer system of a credit provider and directly from a customer's mobile device, a report of a compromised credit account information for an existing credit account of a customer of said credit provider; determining, at said credit provider computer system, existing credit account identified by said report of said compromised credit account information was issued by said credit provider; accessing, via said credit provider computer system, a database comprising a plurality of existing customer credit accounts; identifying, via said credit provider computer system, said existing credit account of said customer from said database of said plurality of existing customer credit accounts; canceling, from said database accessed via said credit provider computer system, said compromised credit account information from said existing credit account of said customer; generating, at said credit provider computer system, a replacement credit account information for said existing credit account of said customer, said replacement credit account information comprising: a new card number; a new expiration date; and a new security code, wherein said replacement credit account information is not temporary; adding, to said database via said credit provider computer system, said replacement credit account information to said existing credit account of said customer; and providing, via an electronic communication directly between said credit provider computer system and said customer's mobile device, said replacement credit account information in a metadata file configured to automatically replace said compromised credit account information in said mobile wallet such that said replacement credit account information provides immediate mobile purchase capability when it is automatically placed.
12 . The computer-implemented method as recited in claim 11 , further comprising: utilizing, at said credit provider computer system and from said report of said compromised credit account information, a customer user ID to confirm an identity of a provider of said report.
13 . The computer-implemented method of claim 11 , further comprising: utilizing, at said credit provider computer system and from said report of said compromised credit account information, a device ID to confirm an identity of a provider of said report.
14 . The computer-implemented method as recited in claim 11 , further comprising: confirming, via said credit provider computer system and from said existing credit account of said customer at said database, a customer user ID prior to providing said replacement credit account information to said mobile wallet of said customer's mobile device.
15 . The computer-implemented method as recited in claim 11 , further comprising: confirming, via said credit provider computer system and from said existing credit account of said customer at said database, a device ID prior to providing said replacement credit account information to said mobile wallet of said customer's mobile device.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS (PROVISIONAL) This application claims priority to and benefit of co-pending U.S. Provisional Patent Application No. 62/872,143 filed on Jul. 9, 2019, entitled “PROVIDING REAL-TIME REPLACEMENT CREDIT ACCOUNT INFORMATION TO A CUSTOMER WHEN AN EXISTING PHYSICAL CARD ASSOCIATED WITH THE CREDIT ACCOUNT IS COMPROMISED” by Ann Bradstreet, and assigned to the assignee of the present application, the disclosure of which is hereby incorporated by reference in its entirety. BACKGROUND Presently, it is quite common for a customer to not carry a checkbook, a lot of cash, or even any cash at all. Instead, many customers make most or even all of their purchases with their credit card, debit card, or digitally stored card. Company specific or brand specific credit offering opportunities provide significant value to both a customer and a provider. By providing a credit offering opportunity, the provider is able to tailor rewards offers, provide loyalty discounts and maintain customer brand loyalty. Similarly, the customer receives the perks from the reward offers and the loyalty discounts. However, when a customer's card is compromised, there is often a relatively lengthy delay from the time the customer reports the compromised card until the new card is received by the customer and ready for use. BRIEF DESCRIPTION OF THE DRAWINGS The accompanying drawings, which are incorporated in and form a part of this specification, illustrate various embodiments and, together with the Description of Embodiments, serve to explain principles discussed below. The drawings referred to in this brief description should not be understood as being drawn to scale unless specifically noted. FIG. 1 is a block diagram of a real-time replacement credit account information system, in accordance with an embodiment. FIG. 2 is a block diagram of a real-time replacement credit account information system that provides electronic replacement credit account information to a customer's mobile wallet, in accordance with an embodiment. FIG. 3 depicts a flow diagram for a method for providing real-time replacement credit account information to a customer when an existing physical card associated with the credit account is compromised, in accordance with an embodiment. FIG. 4 is a block diagram of an example computer system with which or upon which various embodiments of the present invention may be implemented, in accordance with an embodiment. FIG. 5 is a block diagram of a mobile device with a mobile wallet with which or upon which various embodiments of the present invention may be implemented, in accordance with an embodiment. DESCRIPTION OF EMBODIMENTS Reference will now be made in detail to embodiments of the subject matter, examples of which are illustrated in the accompanying drawings. While the subject matter discussed herein will be described in conjunction with various embodiments, it will be understood that they are not intended to limit the subject matter to these embodiments. On the contrary, the presented embodiments are intended to cover alternatives, modifications and equivalents, which may be included within the spirit and scope of the various embodiments as defined by the appended Claims. Furthermore, in the Description of Embodiments, numerous specific details are set forth in order to provide a thorough understanding of embodiments of the present subject matter. However, embodiments may be practiced without these specific details. In other instances, well known methods, procedures, components, and circuits have not been described in detail as not to unnecessarily obscure aspects of the described embodiments. Notation and Nomenclature Unless specifically stated otherwise as apparent from the following discussions, it is appreciated that throughout the present Description of Embodiments, discussions utilizing terms such as “selecting”, “outputting”, “inputting”, “providing”, “receiving”, “utilizing”, “obtaining”, “updating”, “accessing”, “changing”, “correlating”, “prescreening”, “developing”, “presenting” or the like, often refer to the actions and processes of an electronic computing device/system, such as a desktop computer, notebook computer, tablet, mobile phone, and electronic personal display, among others. The electronic computing device/system manipulates and transforms data represented as physical (electronic) quantities within the circuits, electronic registers, memories, logic, and/or components and the like of the electronic computing device/system into other data similarly represented as physical quantities within the electronic computing device/system or other electronic computing devices/systems. Definitions Account center—a customer facing portal providing credit account management functions. Customer—a purchaser, consumer, or the like. Credit provider (or Issuer)—a company that provides credit accounts for customers to use to make purchases. Client—a retailer, merchant, retail store,