US-12626825-B2 - Phone call to patient from within video call

US12626825B2US 12626825 B2US12626825 B2US 12626825B2US-12626825-B2

Abstract

A system and method are described that includes initiating an online video call between a healthcare provider device and a patient device. The method also includes receiving a request to place a phone call, separate from the online video call, from the healthcare provider device to the patient device from within the online video call. The method further includes initiating the phone call between the healthcare provider device and the patient device from within the online video call without disconnecting the healthcare provider device from the online video call.

Inventors

Bruno Paladini Miranda
Jey Balachandran
Rob Malko
Jeremiah Konoske
Joel Davis

Assignees

Doximity, Inc.

Dates

Publication Date: 20260512
Application Date: 20231212

Claims (20)

1 . A method, comprising: initiating a video call connection for an online video call between a healthcare provider device and a patient device; receiving, by a processing device, a request to place a phone call, separate from the online video call, from the healthcare provider device to the patient device from within the online video call to nudge the patient device to join the video call when the patient device has not joined the video call; initiating, by the processing device, a phone call connection for the phone call between the healthcare provider device and the patient device from within the online video call, wherein the phone call connection is initiated on the healthcare provider device during and separately from the video call connection and the online video call continues during the phone call and after the phone call is terminated without disconnecting the healthcare provider device from the video call connection.
2 . The method of claim 1 , further comprising placing the online video call in a background of the healthcare provider device during the phone call between the healthcare provider device and the patient device.
3 . The method of claim 1 , further comprising, in response to determining that the patient device has joined the online video call, automatically disconnecting the phone call and returning the healthcare provider device to the online video call.
4 . The method of claim 1 , further comprising providing, via a user interface of the healthcare provider device, an option to initiate the phone call to the patient device from within the online video call.
5 . The method of claim 1 , further comprising, in response to initiating the online video call, providing, to the patient device, a message with a link to join the online video call.
6 . The method of claim 5 , wherein the link allows the patient device to join the online video call without a password or an identifier of the online video call.
7 . A system comprising: a memory; and a processing device, operatively coupled to the memory, to: initiate a video call connection for an online video call between a healthcare provider device and a patient device; receive a request to place a phone call, separate from the online video call, from the healthcare provider device to the patient device from within the online video call to nudge the patient device to join the video call when the patient device has not joined the video call; initiate a phone call connection for the phone call between the healthcare provider device and the patient device from within the online video call, wherein the phone call connection is initiated on the healthcare provider device during and separately from the video call connection and the online video call continues during the phone call and after the phone call is terminated without disconnecting the healthcare provider device from the video call connection.
8 . The system of claim 7 , wherein the processing device is further to place the online video call in a background of the healthcare provider device during the phone call between the healthcare provider device and the patient device.
9 . The system of claim 7 , wherein the processing device is further to, in response to determining that the patient device has joined the online video call, automatically disconnect the phone call and returning the healthcare provider device to the online video call.
10 . The system of claim 7 , wherein the processing device is further to provide, via a user interface of the healthcare provider device, an option to initiate the phone call to the patient device from within the online video call.
11 . The system of claim 7 , wherein the processing device is further to, in response to initiating the online video call, provide, to the patient device, a message with a link to join the online video call.
12 . The system of claim 7 , wherein the online video call continues to operate during the phone call.
13 . A non-transitory computer readable storage medium including instructions stored therein, that when executed by a processing device, cause the processing device to: initiate a video call connection for an online video call between a healthcare provider device and a patient device; receive a request to place a phone call, separate from the online video call, from the healthcare provider device to the patient device from within the online video call to nudge the patient device to join the video call when the patient device has not joined the video call; initiate, by the processing device, a phone call connection for the phone call between the healthcare provider device and the patient device from within the online video call, wherein the phone call connection is initiated on the healthcare provider device during and separately from the video call connection and the online video call continues during the phone call and after the phone call is terminated without disconnecting the healthcare provider device from the video call connection.
14 . The non-transitory computer readable storage medium of claim 13 , wherein the processing device is further to place the online video call in a background of the healthcare provider device during the phone call between the healthcare provider device and the patient device.
15 . The non-transitory computer readable storage medium of claim 13 , wherein the processing device is further to, in response to determining that the patient device has joined the online video call, automatically disconnect the phone call and return the healthcare provider device to the online video call.
16 . The non-transitory computer readable storage medium of claim 13 , wherein the processing device is further to provide, via a user interface of the healthcare provider device, an option to initiate the phone call to the patient device from within the online video call.
17 . The non-transitory computer readable storage medium of claim 13 , wherein the processing device is further to in response to initiating the online video call, provide a message to the patient device with a link to join the online video call.
18 . The non-transitory computer readable storage medium of claim 17 , wherein the link allows the patient device to join the online video call directly from the message.
19 . The non-transitory computer readable storage medium of claim 18 , wherein the link allows the patient device to join the online video call without a password or an identifier of the online video call.
20 . The non-transitory computer readable storage medium of claim 13 , wherein the online video call continues to operate during the phone call.

Description

RELATED APPLICATIONS This application claims priority from U.S. patent application Ser. No. 17/714,054, filed on Apr. 5, 2022, which claims priority from and the benefit of U.S. Provisional Patent Application No. 63/173,188 filed on Apr. 9, 2021, the entire contents of which are incorporated herein by reference in their entirety. TECHNICAL FIELD This disclosure generally relates to video calls. In particular, this disclosure relates to initiating a phone call to a user from within a video call. BACKGROUND Healthcare providers (e.g., doctors, nurses, etc.) may provide various health related services and products to patients. Patients may often visit health care facilities (e.g., hospitals, clinics, etc.) to receive the health related services and products. For example, a patient may visit a clinic or a hospital for a checkup or to speak with a doctor about a particular medical/health issue. BRIEF DESCRIPTION OF THE DRAWINGS Embodiments and implementations of the present disclosure will be understood more fully from the detailed description given below and from the accompanying drawings of various aspects and implementations of the disclosure, which, however, should not be taken to limit the disclosure to the specific embodiments or implementations, but are for explanation and understanding only. FIG. 1 is a diagram illustrating an example network architecture in accordance with one or more embodiments of the disclosure. FIG. 2 is a flow diagram of an example process of setting up a video call in accordance with one or more embodiments of the disclosure. FIG. 3 is a flow diagram of an example process of initiating a phone call from within the video call in accordance with one or more embodiments of the disclosure. FIG. 4 is a flow diagram of an example process of initiating a phone call reminder to join a video call from within the video call in accordance with one or more embodiments of the disclosure. FIG. 5A is diagram illustrating an example user interface in accordance with one or more embodiments of the disclosure. FIG. 5B is diagram illustrating an example user interface in accordance with one or more embodiments of the disclosure. FIG. 6 is a block diagram of an example apparatus that may perform one or more of the operations described herein, in accordance with some embodiments of the present disclosure. DETAILED DESCRIPTION As discussed above, patients often visit healthcare professionals at physical locations to receive health related services and/or products. As healthcare continues to evolve, more efficient and/or convenient methods of providing health related services and/or products may be used. For example, rather than visiting a healthcare professional in person, it may be more convenient to have a video call (e.g., a video conference) between a healthcare professional and a user. However, a user may not be proficient in the use of computing devices and/or applications for joining or setting up video calls. For example, some patients may have more difficulty typing in an identifier for a video call and a password for the video call. Thus, an easier and/or more efficient method of joining or setting up a video call between a patient and a healthcare professional may be useful. Additionally, patients may not be able to immediately join a video call and may need reminders, or help, to join the call. Thus, a method of allowing a healthcare professional to initiate a video call and provide reminders, such as placing a call to the patient from within the video call, to help or remind the patient to join the video call while waiting for the patient to join the call may also be useful. FIG. 1 is a diagram illustrating an example network architecture 100, in accordance with one or more embodiments of the disclosure. The network architecture 100 includes network 105, an authentication server 110, a messaging server 120, a video server 130, users 141, computing devices 142, healthcare providers 151, computing devices 152, service providers 161, and computing devices 162. In one embodiment, the users 141 may be patients who use services and/or products provided by one or more of the healthcare providers 151 and service providers 161. Each user 141 may use a computing device 142 to communicate with one or more of a healthcare provider 151 and a service provider 161. Examples of computing devices 142 may include, but are not limited to, a smartphone, a tablet computer, a laptop computer, a desktop computer, etc. In one embodiment, the healthcare providers 151 may be people who provide health related services and/or products to the user. Examples of healthcare providers 151 may include, but are not limited to, doctors, pharmacists, dentists, nurses, therapists, psychologists, technicians, surgeons, etc. Each healthcare provider 151 may use a computing device 152 (e.g., smartphone, tablet computer, etc.) to communicate with one or more of the users 141 and the service providers 161. In one embodiment, a serv