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US-20260129418-A1 - Low Acuity Dispatch Management

US20260129418A1US 20260129418 A1US20260129418 A1US 20260129418A1US-20260129418-A1

Abstract

Described herein are systems, devices, methods, and media for facilitating communications between emergency service providers and low acuity emergency service providers and managing low acuity responses to emergencies.

Inventors

  • Michael John Martin
  • Eugene Hsu

Assignees

  • RAPIDSOS, INC.

Dates

Publication Date
20260507
Application Date
20250403

Claims (20)

  1. 1 - 20 . (canceled)
  2. 21 . A computer-implemented method of providing emergency response assistance, comprising: providing an emergency response application to an emergency service provider (ESP), wherein the emergency response application includes a graphical user interface (GUI) displaying a list of emergency incidents; receiving selection of an emergency incident from the list of emergency incidents; presenting one or more selectable low acuity triage options associated with one or more low acuity providers (LAPs) with the GUI of the emergency response application; receiving selection of one of the low acuity triage options associated with a corresponding one of the one or more LAPs; and transmitting emergency data associated with the emergency incident to the one of the one or more LAPs.
  3. 22 . The method of claim 21 , wherein the one or more LAPs include at least one of a crisis management organization, a telemedicine provider, a social worker, a nursing organization, or a medical clinic.
  4. 23 . The method of claim 21 , further comprising: transmitting a weblink to a communication device associated with the emergency incident, wherein the weblink points to an audio or video call hosted with a telemedicine provider.
  5. 24 . The method of claim 21 , further comprising: providing a low acuity response application to the one of the one or more LAPs; and transferring the emergency incident to the one of the one or more LAPs.
  6. 25 . The method of claim 24 , wherein transferring the emergency incident includes: facilitating an emergency communication session between a communication device associated with the emergency incident and the one of the one or more LAPs through the low acuity response application.
  7. 26 . The method of claim 24 , wherein transferring the emergency incident to the one of the one or more LAPs includes: displaying the emergency data associated with the emergency incident within a GUI of the low acuity response application.
  8. 27 . The method of claim 21 , wherein the emergency data includes at least one of an address, a gender, a height, a weight, a telephone number, or a name of a person who initiated an emergency communication about the emergency incident.
  9. 28 . The method of claim 21 , further comprising: providing additional data to the one of the one or more LAPs, wherein the additional data includes at least one of medical information, sensor data, available emergency response assets, or text messages related to the emergency incident; and displaying at least part of the incident data in a GUI of a low acuity response application.
  10. 29 . The method of claim 28 , further comprising: providing a low acuity response application operable by a computing system of the one of the one or more LAPs, wherein the low acuity response application and the emergency response application are hosted by an emergency response data platform (ERDP).
  11. 30 . The method of claim 21 , further comprising: transmitting audio data associated with the emergency incident to the one of the one or more LAPs.
  12. 31 . The method of claim 21 , further comprising: displaying a location associated with the emergency incident in a map of a GUI of a low acuity response application.
  13. 32 . The method of claim 31 , wherein the emergency response application is at least one of a computer aided dispatch (CAD) system, customer premises equipment (CPE), or call handling equipment (CHE).
  14. 33 . A system for providing emergency response assistance, the system comprising a network component operatively in communication with a plurality of emergency service providers (ESPs) and a plurality of low acuity providers (LAPs), and a processor, operatively coupled to the network component, the processor configured to: provide an emergency response application to an emergency service provider (ESP), wherein the emergency response application includes a graphical user interface (GUI) operable to display a list of emergency incidents; receive a selection of an emergency incident from the list of emergency incidents; display, in the GUI, one or more selectable low acuity triage options associated with one or more low acuity providers (LAPs) with the GUI of the emergency response application; receive a selection of one of the low acuity triage options associated with a corresponding one of the one or more LAPs; and transmit emergency data associated with the emergency incident to the one of the one or more LAPs.
  15. 34 . The system of claim 33 , wherein the one or more LAPs include at least one of a crisis management organization, a telemedicine provider, a social worker, a nursing organization, or a medical clinic.
  16. 35 . The system of claim 33 , wherein the processor is further configured to: transmit a weblink to a communication device associated with the emergency incident, wherein the weblink points to an audio or video call hosted with a telemedicine provider.
  17. 36 . The system of claim 33 , wherein the processor is further configured to: provide a low acuity response application to the one of the one or more LAPs; and transfer the emergency incident to the one of the one or more LAPs ..
  18. 37 . The system of claim 36 , wherein the processor is further configured to: facilitate an emergency communication session between a communication device associated with the emergency incident and the one of the one or more LAPs through the low acuity response application.
  19. 38 . The system of claim 36 , wherein the processor is further configured to: display the emergency data associated with the emergency incident within a GUI of the low acuity response application.
  20. 39 . The system of claim 33 , wherein the emergency data includes at least one of an address, a gender, a height, a weight, a telephone number, or a name of a person who initiated an emergency communication about the emergency incident.

Description

CROSS-REFERENCE This application claims the benefit of U.S. Provisional Application No. 63/182,635, filed Apr. 30, 2021, which application is incorporated herein by reference. BACKGROUND OF THE INVENTION A person in an emergency situation may request help using a mobile communication device such as a cell phone to dial a designated emergency number like 9-1-1 or a direct access phone number for the local emergency service provider (e.g., an emergency dispatch center). Traditionally, this call is assigned to one or more first responders by the emergency service provider, and the caller's estimated location (generally either the location of a nearby cell tower or a triangulation from the location of three or more nearby cell towers) is provided to the emergency service provider by the caller's wireless carrier (e.g., AT&T). Alternatively, the caller may provide their location to the emergency service provider by verbally speaking their location over the phone. Unfortunately, many emergency callers are unaware of their precise location or otherwise unable to verbalize it. However, modern technologies have enabled the development and implementation of previously unimaginable or unachievable emergency services. For example, modern communication devices are capable of generating highly accurate, real-time locations (e.g., device-based hybrid locations) during emergency situations (e.g., in response to an emergency number being dialed) and transmitting the locations to emergency management systems and emergency service providers. Emergency service providers can then use these accurate locations to more quickly locate and dispatch emergency assistance to emergency callers. In another example, devices such as surveillance cameras can capture images, videos, or audio that can be shared in real-time with emergency management systems and emergency service providers to provide emergency service providers with situational awareness that they did not have access to in the past. SUMMARY OF THE INVENTION Current systems for emergency dispatch are constrained in the response options available for addressing a potential emergency. For example, in the case of relatively lower risk situations such as a non-emergency medical situation, dispatchers can either dispatch an ambulance or terminate the call. Accordingly, one advantage provided by the systems, servers, devices, methods, and media of the instant application is functionally linking emergency and non-emergency response systems such that they have the ability to efficiently escalate and/or deescalate the response to a potential emergency situation. For example, an emergency response data platform (ERDP) can be in operative communication with one or more emergency service providers (ESPs) and one or more low acuity providers (LAPs), for example, via the response applications installed on call taker workstations, services, and/or network devices. An initial emergency communication may be de-escalated from the ESP to an appropriate LAP, and the corresponding emergency data gathered for the incident can be shared with the LAP. In some instances, a mechanism is provided for both the de-escalation and re-escalation of an incident. The response applications utilized at the ESP and LAP, respectively, can provide streamlined interfaces facilitating the efficient transfer of the incident and associated data to the appropriate responder. Another advantage provided by the systems, servers, devices, methods, and media of the instant application is the ability to gather and deliver device-based hybrid locations (hereinafter, “enhanced locations”) and additional data that may be pertinent to emergency situations to emergency service providers (ESPs; e.g., public safety answering points, fire departments, police departments, paramedics, police officers, etc.). In some embodiments, an emergency response data platform (ERDP) includes a clearinghouse (also referred to as an “Emergency Clearinghouse”) that functions to receive enhanced locations (e.g., device-based hybrid location, verified location) and additional data (e.g., medical history, video feeds, sensor data) from various sources (e.g., medical databases, mobile devices of public or first responders, public cameras, police systems, media outlets) and at various times before, during, or after emergency situations and distribute enhanced locations and additional data to ESPs to aid emergency responders in responding to live emergency situations. In some embodiments, the enhanced locations and additional data are delivered by the ERDP to a public safety answering point (PSAP). In some embodiments, the enhanced locations and additional data are displayed within a preexisting pathway, such as an Automatic Location Identification (ALI) display. In some embodiments, the enhanced locations and additional data are obtained through alternative pathways directly from the devices in the emergency. In some embodiments, relevant emergency data fr