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WO-2026094930-A1 - INFORMATION PROCESSING DEVICE AND CONTROL METHOD

WO2026094930A1WO 2026094930 A1WO2026094930 A1WO 2026094930A1WO-2026094930-A1

Abstract

This information processing device comprises: a reception unit that acquires an image capturing, in a store, the actions of a customer of moving an article placed in a first region to a second region, registering the article with a registration device, and moving the article from the second region to a third region; and a control unit that performs a process to detect, on the basis of the image, whether or not the customer registered a first article in the second region, and that, when it is detected that the customer did not register the first article in the second region, performs control to cause a first notification method for notifying the customer of the detection result and a second notification method for notifying staff of the store of the detection result to be different from each other.

Inventors

  • SUDO, HIROAKI
  • MIYAKAWA, Masato
  • MURABAYASHI, MASANORI

Assignees

  • パナソニックＩＰマネジメント株式会社

Dates

Publication Date
20260507
Application Date
20251028
Priority Date
20241030

Claims (8)

  1. A receiving unit that captures images of the actions taken by a customer in a store, from moving an item placed in a first area to a second area and registering the item using a registration device, until the item is moved from the second area to a third area. A control unit performs a detection process based on the image to determine whether the customer has registered the first item in the second area, and if it is detected that the customer has not registered the first item in the second area, it controls the first notification method for notifying the customer of the detection result and the second notification method for notifying the store staff of the detection result to be different. An information processing device equipped with the following features.
  2. If the control unit detects that the customer has not registered the first item in the second area, it notifies the customer of the detection result, but does not notify the staff of the detection result. The information processing apparatus according to claim 1.
  3. The control unit determines, in the detection process, the likelihood of the detection result that the customer has not registered the first item in the second area. The information processing apparatus according to claim 1.
  4. If the control unit determines that the likelihood of the detection result that the customer has not registered the first item in the second area is lower than a predetermined level, it shall not notify the customer of the detection result, but shall notify the staff of the detection result. The information processing apparatus according to claim 3.
  5. The control unit provides different methods for notifying the staff of the detection result when the certainty of the detection result that the customer has not registered the first item in the second area is lower than a predetermined level, and for notifying the staff of the detection result when the certainty of the detection result is not lower than a predetermined level. The information processing apparatus according to claim 3.
  6. If the control unit determines that the likelihood of the detection result that the customer has not registered the first item in the second area is lower than a predetermined level, it will make the notification method for notifying the customer of the detection result and the notification method for notifying the staff of the detection result different. The information processing apparatus according to claim 3.
  7. When the control unit notifies the customer of the detection result, it changes the method of notifying the customer of the detection result according to the number of first items that the customer has not registered in the second area. The information processing apparatus according to claim 6.
  8. Information processing device, Images are captured of the customer's actions in the store, from moving an item placed in the first area to the second area and registering the item using a registration device, to moving the item from the second area to the third area. Based on the aforementioned image, a detection process is performed to determine whether the customer has registered the first item in the second area. If it is detected that the customer has not registered the first item in the second area, the system controls the first notification method for notifying the customer of the detection result and the second notification method for notifying the store staff of the detection result to be different. Control method.

Description

Information processing device and control method This disclosure relates to an information processing device and a control method. In recent years, self-checkout systems have rapidly become widespread in retail stores and other establishments to reduce the workload of store employees. Since customers scan the barcodes of their own items using self-checkout systems, countermeasures against shoplifting and other fraudulent activities are crucial. For example, Patent Document 1 describes a system where, if it is determined that an item has been removed from a shopping basket, image data captured by a recognition camera is acquired and analyzed to determine whether or not the item has been placed in a storage bag. If it is determined that the item has been placed in a storage bag, the system then determines whether or not the item's barcode was read and scanned by a barcode scanner during the passage from the shopping basket to the storage bag. If it is determined that the item was not scanned during the passage from the shopping basket to the storage bag, an error warning is issued. However, there is room for consideration regarding the method of notifying individuals of the results of their determination, such as whether or not fraudulent activity occurred. The non-limiting embodiments of this disclosure contribute to the provision of an information processing device and control method that can appropriately notify the results of a determination, such as whether or not fraudulent activity has occurred. An information processing device according to one embodiment of this disclosure includes: a receiving unit that acquires images of the actions taken by a customer in a store, from moving an item placed in a first area to a second area, registering the item using a registration device, and moving the item from the second area to a third area; and a control unit that performs a detection process based on the images to determine whether the customer has registered the first item in the second area, and, if it is detected that the customer has not registered the first item in the second area, performs control to differentiate between a first notification method for notifying the customer of the detection result and a second notification method for notifying the store staff of the detection result. A control method according to one embodiment of this disclosure involves an information processing device acquiring images of a customer's actions in a store, from moving an item placed in a first area to a second area, registering the item using a registration device, and moving the item from the second area to a third area. Based on these images, the device performs a detection process to determine whether the customer has registered the first item in the second area. If it is detected that the customer has not registered the first item in the second area, the device performs control to differentiate between a first notification method for notifying the customer of the detection result and a second notification method for notifying the store staff of the detection result. These comprehensive or specific embodiments may be implemented as systems, devices, methods, integrated circuits, computer programs, or recording media, or as any combination of systems, devices, methods, integrated circuits, computer programs, and recording media. According to one embodiment of this disclosure, the results of the determination of whether or not fraudulent activity has occurred can be appropriately notified. Further advantages and effects of one embodiment of this disclosure will be evident from the specification and drawings. Such advantages and/or effects are provided by several embodiments and features described in the specification and drawings, but not all of them are necessarily provided to obtain one or more identical features. Diagram showing an example configuration of a self-checkout system.A diagram showing an example of area settings.A diagram showing an example of area settings.A diagram illustrating an example of product movement based on area settings.A diagram showing an example of a chain state transition.A diagram illustrating an example of the chain's lifecycle.A flowchart illustrating an example of the process flow when performing a shoplifting possibility assessment.A diagram showing an example of a notification method.A flowchart illustrating an example of the processing flow for correcting false positives in scene detection.A flowchart illustrating an example of the process for disabling motion detection.Block diagram showing an example of the configuration of an information processing device. The embodiments of this disclosure will be described in detail below, with appropriate reference to the drawings. However, unnecessarily detailed explanations may be omitted. For example, detailed explanations of already well-known matters or redundant explanations of substantially identical configurations may be omitted. T